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    Art Cleaners

    1.0 (1 review)

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    5 years ago

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    Art Cleaners

    Art Cleaners

    (5 reviews)

    I have gone here for years without a problem until now! I took an expensive coat that was 1 year…read moreold, in to be cleaned. I was not talked to about the coat, how it would turn out or if it would change it at all! I had only worn it about a couple dozen times last winter. When I picked it up & got it home I realized the texture of the whole coat was completely different. It was matted & rough. It even had several "crunchy/scratchy" Spots on it...it felt singed or burned. I took the coat back to Art Cleaners to show them the damage & that my coat was ruined. They kept my coat to speak to the owner. A couple days later I went back in to see what they had decided they would do. They tried to blame me for the damage saying I wore the coat (which I didn't. I was going to wear it until I realized how bad it was! And besides even if I did wear the coat.....they still ruined it!! & that had absolutely nothing to do with it) They told me I put a "sticker" on my coat to cause a weird round patch that it had on it. Which I assured them I had Never put a sticker on my coat. I'm Pretty sure they lied to me when they told me they didn't dry clean it but laundered it. They ended by saying it turned out the way it was supposed to! However I was not told or warned it would completely change my coat. They did NOT discuss any warnings at all about it when I dropped it off. They then told me if I still wanted to "make a claim" I had to fill out a form however they didn't have any forms. They would submit it to the owner who would then decide a percentage of what he would pay me for my coat. They would Not give me the full amount to replace it. However if they did pay me any money they would keep my coat!! I am very upset & completely disappointed in their lack of responsibility & accountability. Also with their blatant lies & accusations! I am @ 50 years old & am an honest person who tries to support local Businesses especially right now! I will NEVER return to this business & I urge you to use GREAT caution if you decide to!!! They clearly have no respect for their customers or the clothing they are trusted to clean & care for!!!

    I dropped off an expensive sweater at the end of winter (I don't have a lot of money so buying it…read moreand having it was a big deal for me). The day I dropped it off, the computer system wasn't working so the lady took my info by hand. When I went to pick it up, they, of course, had no record of it and acted like I was lying about it. The VERY rude lady finally agreed to look for it and said she would call either way. She never called. My husband went back in to check on it then she was really rude to him as well. Terrible customer service and a lost item. I am so disappointed.

    Art Cleaners - laundryservices - Updated May 2026

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