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    Art 925

    5.0 (1 review)
    Open 10:00 am - 5:00 pm

    Art 925 Jewelry Photos

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    5 years ago

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    La Quinta Jewelers

    La Quinta Jewelers

    4.2(73 reviews)
    2.4 mi
    $$

    I have been a loyal customer of La Quinta Jewelers for many years, so it is extremely disappointing…read moreto write this review. I took a bracelet in that I've owned for 25 years to have the safety chain and the connecting rings repaired and replaced. Since that repair, the chain has continually gotten tangled and twisted into the bracelet -- something that never had happened prior to the repair. I took the bracelet back twice, and although he provided courtesy repairs, the issue continued and the chain kept tangling and breaking. To me, that seemed to show that the original repair had created the problem and he (Ralph-the owner) acknowledged that. What made this situation even more upsetting was the interaction during my last visit. When I calmly explained that I simply wanted the bracelet restored to how it originally was, I was met with hostility. Ralph became verbally aggressive, accused me of calling him a thief and blaming the tangled chain on wear and tear. He kept repeating that he did not replace the chain, despite the fact I took it in because the original chain had broken in half. I reiterated that the problem did not exist prior to his repairs. After years of bringing my jewelry here, this level of treatment was completely unexpected and unacceptable. In looking back through other reviews, I also noticed similar comments from previous customers describing comparable experiences. It was disappointing to realize that I was not the only one who encountered this type of behavior. I never asked for anything beyond having my bracelet returned to its original condition--I never had the chain tangling issue before the repair. I asked for an explanation as to what the $304.50 charge I paid him was for, and Ralph stated it was to replace the rings that held the chain and not the chain itself. Although once he pulled up his customer notes and read them to me, the notes clearly stated it was to replace both the chain and the rings it attaches to. Additionally, I have attached photos of their original estimate to repair and clean ($39.95 & $49.95, respectively) and somehow it became over $300. Needless to say, I left the store with my broken bracelet and an owner who was not interested in correcting a problem he created. Based on my experience, I can no longer recommend this jeweler.

    From my initial purchase to subsequent purchases, Ralph has always been professional and helpful…read more I'm happy to give my business to a local business where I know it's appreciated.

    Photos
    La Quinta Jewelers
    La Quinta Jewelers - Broken chain on bracelet

    Broken chain on bracelet

    La Quinta Jewelers

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    Don Victor Jewelers - New Gold chain and cross collection

    Don Victor Jewelers

    4.1(38 reviews)
    4.2 mi

    Superb Customer Service and Beautiful Jewelry What made my…read moreexperience so great is their outstanding customer service. They've got great marketing for one, fine jewelry, kind, patient and helpful associates who take time to help you find what you are looking for. I took a ride to their Indio location right before Mothers Day. They were having a special promotion and I was notified by Stephanie via text message, as I had inquired about something online that I liked and gave my phone number to receive text messages. I was looking for a special necklace for my mom who is very picky. It makes it hard to shop for someone when they find something wrong with everything, or they don't use whatever you've gifted them in the past. I had been asking my mom what she wanted, in terms of jewelry. We discussed a 22" length gold necklace chain, and it seemed like it was something she liked. While this promotion captured my attention, that you could be financed for your purchase and if you spent $99.00 you would also get a bouquet of flowers and a Gift Certificate for dinner at a local Mexican restaurant. (Casa Mendoza) So flowers, dinner and jewelry for my mom, that's a fantastic deal. I did purchase a 22" tri gold chain with a pretty pendant that had flowers in tri color gold, in a heart shape that said "Mom" in the middle. And I also purchased something for myself. I've been wanting to get some gold cross earrings that I can wear daily. I was able to get financed with zero interest and a low payment. They've got a wonderful selection, something for everyone. They're amazing! I highly recommend you visit one of their stores, in Indio or in Coachella. Many thanks to all the lovely people who assisted me in making this almost impossible task, possible. My mom loves the necklace and she wears it often. Grateful and Blessed! Thanks, Don Victor Jewelers I will be back soon. Date of experience: May 10, 2023

    Came to pick up my ring I purchased two weeks ago to change out two stones to match the third stone…read moreand the two new stones they put in didn't even match, horrible service/job they did, he gave me a story about it's hard to match stones even though the two new ones they put in match perfect. SMH

    Photos
    Don Victor Jewelers - Engagement rings in natural and lab grown diamond

    Engagement rings in natural and lab grown diamond

    Don Victor Jewelers - Class ring designed for a client

    Class ring designed for a client

    Don Victor Jewelers - Design your dream engagement ring in natural diamond or lab grown diamond

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    Design your dream engagement ring in natural diamond or lab grown diamond

    Leeds & Son

    Leeds & Son

    4.6(206 reviews)
    5.3 mi
    $$$$

    Every once in a while I go into Leeds & Son on El Paseo to see the elegance and glitter of pieces…read moreand be treated so nicely by the staff. I needed to have my watch band changed, a fairly simple procedure for a jeweler that has the staff present to change the band on a more complex replacement. Many others need to send out my watch to change the band and it can take one to two weeks. I was asked if I would like my jewelry, that I was wearing, polished. Yes, thank you, so I took off my earrings, my rings and my bracelet and handed it to them along with my watch and my new band that I had ordered directly from the manufacturer of my watch. I was invited to sit down and asked if I would like anything, I replied yes, thank you, I'd like a cup of coffee. I sat at the high top counter drank a delicious cup of coffee with cream and sugar and had a wonderful jewelry conversation with the sales person that made my coffee. It felt like a ladies luxurious lunch. Everything was shortly returned all very shiny. It was a delightful mid afternoon treat except for the fact that I did not buy a beautiful sapphire ring that I saw. Consider treating yourself and look at the jewels.

    An amazing experience getting my first Rolex. I brought my family in and was treated so kindly!…read moreThank you to the team and especially Adrian. She was so welcoming and helpful and got exactly what I wanted. I look forward to working with them again!

    Photos
    Leeds & Son
    Leeds & Son - Private customer lounge

    Private customer lounge

    Leeds & Son

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    Art 925 - jewelry - Updated May 2026

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