Updates on Ikeas (1 of 2)…read more
3 stars for the 3 words: ormai diventato "mezzoculo"
I get sort of irritated when people on here ask me, "Wow, are you in (insert name of interesting place)?" Not everyone writes reviews in tandem with when they visit a restaurant or store because they're busy, or traveling, but the "condition" at this Ikea seems to be sort of a constant, even if I'm writing this at another time.
The store continues to get a 4 based on a cursory overview. The restaurant employees upstairs can be a little cavalier, which one can work around, but the reason for this update went unresolved.
There are two rectangular tables near power - as opposed to smaller round ones or two tops - further afield in the eating area and next to a wall. One was taken and I was going to take the other one. However, I noticed that the lighting above the table had burned out ... or was possibly switched off. There are relatively few tables of this variety in the eatery upstairs.
I went up to the food counter. They didn't seem to care. A maintenance guy came by and I pointed it out to him. He didn't seem to care. On my way out, I stopped by the customer service desk. I explained the situation to them which only required that someone get up on a ladder and install a few new lamps. They mentioned that it would probably be better to do it when customers are not present. I could see with that, but things like this are also done when customers are in stores. We're not talking about preparing to go to the moon.
Fast forward a few days. It was not done. I asked about it and the food area employees shrugged. Fast forward a couple of weeks. It was still not done.
This can be viewed as petty ... or it can be viewed as a problem. It's definitely not an "opportunity."
Here's the deal. When you visit an Ikea store, you buy into a slight adaptation to a given area and region; however, it is not unreasonable to expect adherence to their basic Nordic business model and way of doing things, which means doing things right and doing them in a timely matter. What instead happened is that a customer has had to buy in to a "manana" mentality ... for something that was not even done "manana." (Sorry, the Spanish tilde is not on my main keyboard.)
The restaurant gets about 3 stars for their simple food and decent prices. The restaurant employees are definitely at less than 3 stars.
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Mi avete capito, cari? Sembra che il vostro Ikea e'
"ormai diventato mezzoculo."
(Tre parole, tre stelle)