I have been wanting to get a diffuser from aroma for a while. The biggest draw was their exclusive hotel scents for each resort here in town and else where in the country. We decided to visit their location to utilize the scent bar. This allows you to sample all of the scents and speak with someone knowledgeable about all of their scents and products. Tracy, was our scent guru as she was excellent in explaining the process the different scents, the diffusers they have and the promos at the time we came in. Upon getting the home with my new device, set up was a breeze with the use of the app (updated phones and operating systems on phones help with ease ease of syncing your devices, IMO) The device worked very well and provided my home with just the amount of scent that I needed. Will be a customer for life. read more

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I've been a customer of Aroma Retail for a good number of years. Since I live out of the area, I normally pay the shipping fee. This was the 2nd in-person visit when visiting in town. It's definitely preferable to be able to sample all the scent options they have and be helped by their helpful and friendly staff. I came across Aroma Retail when searching online for home scenting oil products, and I was looking for a particular hotel resort scent - the Westin or W Hotel "White Tea". It's light and airy. With their many collections that span beyond Resorts, one is sure to find one that suits their preference. It's not cheap though. But it sure makes the home that much more home-y and comforting. Guests always comment how fresh the home smells too. Be sure to ask for their current promotional discount too! read more

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I was referred to this shop by my mother, who shops here regularly. She told both my sister and me that they carry a wide variety of scents -- including fragrances inspired by different Vegas hotels -- and that they can pretty much help you find any scent you're looking for. I loved the idea of having all those iconic Vegas and local hotspot scents in one place. I initially thought it would be more of a self-service experience where you walk around and smell the scents on your own, but as soon as we walked in, we were greeted and welcomed by the front desk staff. We were assisted by Tracy, and from the start her positive, bubbly energy was contagious. Tracy was extremely thorough and patient, taking the time to walk my sister and me through several scents we were interested in without rushing us. She really made the experience feel personalized. Even though I couldn't come to a final decision during my visit, I was provided with a scent sheet along with samples of the scents I'm potentially interested in purchasing -- all of which Tracy helped me find with great input and thoughtful suggestions. The overall vibe of the shop is pleasant, welcoming, and comfortable. I'm currently planning to purchase their comfort scent and am still deciding on another. Since my visit was just yesterday, this experience is very fresh -- but Tracy truly represented the company well and deserves recognition. Her energy and customer service left a lasting impression and definitely made me want to return. Highly recommend stopping by if you're looking for unique scents and excellent customer service. read more

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I could not be more impressed with Aroma Retail. I first heard about them through a Facebook post when my wife and I were looking for scents for our home. We found out they had a retail location not too far from us, so we decided to check it out. I originally went in expecting to buy the Mandalay Bay resort scent, since we've always loved that fragrance. Half-jokingly, I told the gal behind the counter that we especially loved the fragrance of a resort we once stayed at in Punta Cana. To my surprise, she typed a few things into her computer and then pulled out the exact fragrance from our Punta Cana resort. Beyond impressive! She was extremely friendly, knowledgeable, and patient, walking us through a wide range of scents and explaining how everything worked. She really took the time to make sure we left with all the information we needed. I only wish I had gotten her name, because she absolutely deserves a raise. Once we got home, everything worked exactly as promised, and we're already planning on going back for replacement scents. Aroma Retail exceeded every expectation, and I highly recommend them to anyone looking to bring resort-quality fragrances into their home. read more

Aroma Retail - Scents and mobile diffuser - Candle Stores Near Me - Las Vegas, Nevada

Sis came here because she wanted to get some room deodorizer oil and this is the place you go to find scents the casinos use. The lady helped my sister by letting her sniff tons of samples. I liked the smells but I went nose blind after a while. Sis picked something from the M resort and I have to admit, it smells amazing. Usually we like to use intense to make room smells go away when we're traveling, but this was a really nice alternative. Sis bought an atomizer of it and it was pricey at $40, but it will last and it really does smell nice. read more

Aroma Retail - Candle Stores Near Me - Las Vegas, Nevada

Love some of the scent but BE CAREFUL! Some gives you really bad migraines. The machine connects to WiFi so it disconnects when it feels convenient. The machine is cheap i already had it swapped out bcuz it broke on me and not the dispenser got stuck inside my machine. Was gonna upgrade but the portable one should be better off than both of the big ones. Just avoid and stick to Bed Bath and Beyond! You'll thank me later!!! read more

After only one day our house smells lovely. We had friends over and could not believe the refreshing smell. The sales person was very knowledgeable and answered all our questions. I would recommend this business and taking friends at the end of the month. read more

Conveniently located along Valley View this is the one stop shop for luxury scents to use with a waterless fragrance diffuser. They have their smelly bar which is a guided scent testing experience assisted by their knowledgeable and helpful staff. With over 50 scents there's plenty for everyone. Their CEO was part of the team that developed signature scents for famous resorts and hotel chains. In order to bring these scents to individual households he created Aroma Retail. These scents are much better value compared to other online retailers like Hotel Collection. I particularly like the white tea and fig scent and lemongrass one. They smell identical to scents used in the hotels with no strange artifacts. read more

Our fur baby said- approved! We love the scent, it hit the right aroma for us. Thank you Tracy and Ashley for your happy vibes. We'll definitely enjoy every scent that comes out of the diffusers. See you guys soon! read more

Aroma Retail - Our fur baby said- approved! - Candle Stores Near Me - Las Vegas, Nevada

Came in to get something for a commercial space + the home. Left with 4 units total! The staff was very sweet and accommodating! They even stayed open longer so that we could make our selections. They let me sniff everything I wanted to and explained how the machines worked. The space is super cute and I'm so happy I found this local spot! Can't wait for our space to small like Bellagio !! read more

First, the retail experience feels like a used car salesman with separate rooms and asking the manager situations. Second, no prices listed, so you are guessing at what the total will be. Third, they don't actually supply the Vegas resorts with their signature scents. They are selling dupes! And finally...ITS ALL SYNTHETIC! Leading to endocrine system problems and cancer. BEWARE! These are "forever chemicals" that you are trapping inside your home that make your cells malfunction. Save yourself the cell damage and get some real organic essential oils and a $25 Amazon diffuser read more

Very nice employees! Very helpful! We got the scents of the cosmopolitan and mgm park! We love spraying it in our room.

Great customer service. The Aroma retail staff has always been very helpful and courteous. Always willing to answer and questions or address any issues I had. Highly recommend! read more

I discovered this store when I was staying at the Park MGM recently and really like the fragrance in the lobby. I was trying to find out what the scent was and google search led me here. While I couldn't find the specific scent for the Park MGM, I was able to discover several scents I like including Empire and Pacific Breeze. The service was amazing and I ended up purchasing the diffusers, room spray, and refill oil. When I got home, I discovered one of the item was the wrong scent and since I don't live near there, I wasn't sure what to do to get it exchanged. I emailed them and they responded promptly and went above and beyond to fix the issue and get my correct item to me. I ended up signing up for the monthly refill subscription. I find the quality of the scent is a lot better than the cheaper diffusers I bought at places like HomeGoods or TJ Maxx, so it's worth the money. Also, it's pet friendly and have not triggered any allergy issue for anyone at home. A lot of the bad ratings here seem to be related to their machine, but I want to note that you can use the oil in other diffuser machines. I bought one on Amazon and it worked perfectly. read more

Aroma Retail is the best! The staff really takes the time to help you find the perfect scent, offering personalized recommendations and explaining the unique qualities of each fragrance. Whether in person or online, their customer service is truly hands-on with a genuine desire to help you find exactly what you're looking for. The selection of scents is absolutely amazing! They make the luxurious scents used in top hotels in Las Vegas and around the world, allowing you to bring that five-star hotel experience right into your home. Whether you're looking for something fresh or exotic, there's something here for everyone. There are knock offs and "celebrity endorsed" brands out there but this is the real deal when it comes to high quality, hand made aromatherapy. Their selection is top-notch, and the quality is unmatched. Don't be jealous, but my office at work now smells like the Mandalay Bay! Aroma Retail is an amazing local, women-owned business that's absolutely worth supporting. I'm planning to buy more and highly recommend you check them out too! read more

I wanted to love this place but unfortunately they've fallen short on multiple occasions. I ordered from them in September and they said the order would be to me in a week. I waited with no communication. I emailed and was told that the product would be in early the next week.(10/7) I waited another week before email and didn't receive any response as of (10/11) so I waited an additional 17 days and emailed two more times. I ended up going to the store today and asking for a refund. Three people scrambled to come up with excuses as to why I didn't get an email back, but when I stated I had had waited weeks for a response, they pulled up my emails and just stared at each other. They then try to say "oh the product is coming in today" no thank you. That is not how to handle the situation.... read more

This place was so cool! I went in to get myself a birthday present. I was so excited to get the scent of the M Resort, always my favorite casino scent! These folks could not have been nicer or more helpful. They have a huge selection of choices of scents too. read more

Bought a $200 scent machine for "up to 1000 sqft". My apartment is 680 sqft. The fluid is $40 for a tiny bottle and the machine which doesn't scent anything other that a 2ft radius directly in front of it and drinks the solution in about 2 weeks, even though device manual states it should last 7 weeks. I took it down and threw the whole thing in the trash, because they only allow 14 days for returns, I suspect because they know it's garbage. For $200 I want to not only smell the scent in every single area of my small home, I want to taste it. Do not waste your money. read more

This place smells incredible! Get your scents here. Luisa helped us today, she was knowledgeable, charming and guided us to our favorite scents within 5 mins. We can't wait to use our wax melts. They also have reed diffusers, candles, room sprays and canister diffusers. So many scents, something for everyone and the price was great. Thanks for the solid customer service! read more

They had an event today (Saturday, Sept 14th) and let me just say, everyone was delightful! The secents were fantastic and I also purchased a travel unit. 10/10 would come back again when I am in Vegas. They should open up on weekends more often, they were poopin' when I was there! Also met some of their vendors and got into a conversation with a lot of them, and they were all so nice! And with the event special the price was awesome st 20% off. read more

Stopped in to smell some scents after deciding that I wanted to spruce up my studio with something pleasant. It was busy when I arrived but was immediately greeted by someone, whom sat me down with AJ. He was extremely friendly and knowledgeable with the scents I was searching for, and was not pushy when it came to sales. I had a great experience and will definitely be returning to purchase more oils! read more

Truly transformed my space with their smelly deliciousness.... Their only room for improvement is hiring me as their Regional Assistant Manager. read more

Aroma Retail - Candle Stores Near Me - Las Vegas, Nevada

Amazing scents they have smell you love from your favorite hotels and more. The staff is Very helpful with great energy. read more

Aroma Retail - Aroma retail smelly bar - Candle Stores Near Me - Las Vegas, Nevada

If I could give fifteen stars I would - my experiences with this company have been stellar - they have done everything possible to provide the most excellent customer service and it has been such a pleasure to work with them. We moved into a rental house in August 2023 and the scent in the air was amazing - it was exactly like walking into Mandalay Bay from the parking garage when we used to drive to Las Vegas from California (ten years ago) - it brought back the best memories and feelings. We looked around in the house for a scent machine but couldn't find one - eventually found out through the previous tenants that they used Aroma Retail for scenting their home and had taken the machine with them when they moved out. They said if we contacted the company that they'd be able to tell us for sure which scent they were using in the machine - so we ordered a couple of machines on the website (the new model Scent Machine - 101 Smart which can be programmed/controlled through iPhone app and also the smaller Scent Machine - Travel for upstairs). Lightning fast shipping with tracking number provided, that was so nice - and if you live in a location where you can drive to the storefront, they have local pickup that was also super smooth and the product was available earlier than expected ! When I came in to The Smelly Bar / storefront to scope out the fragrance oils, more than one team member was super helpful in looking up the previous tenants' shipment and letting us know what they'd bought/used - but then I was confused that the sample / tester of the fragrance didn't seem to be the same as the scent in the house - and I was also tempted by all of the other oils that are described on the website along with which resorts use them - all lined up in neat rows in small dark brown bottles - and wondering if we should just start over with a whole different fragrance. Both Luisa and Jennette were unbelievably patient with me while I was sniffing fragrances and narrowing down what we'd like - especially after they'd already told me which one was the scent I was trying to find. I was there for a really long time the second time I was there, brought home samples both times - but we ended up with Asian Garden (the scent the previous tenants used, now used in Aria and MGM Grand in 2023) and thanks to the all the time and the test sniffs, we have a list of about ten more fragrances to buy from this storefront in the future when we want a change. This team really cares about making it a nice experience for their customers - whether it's Luisa showing up with an invitation to do online chat if you have questions when she sees you cruising on the website - or when you walk into the storefront and they say "welcome in" with such friendly and welcoming smiles- or when you return later the same day to test out even more scents at The Smelly Bar because you're second-guessing the choices you made the first time earlier in the day- or when you walk in the next day to sort out a credit/refund /purchase situation and were welcomed again and treated so incredibly kindly and fairly by not only the team but the manager Kaylee as well. One of the reviewers on Google wrote that the customer service from this team could be used in a class to teach others how to help others with patience and meeting their needs - it's true. They're enthusiastic and knowledgeable about the products but what's so cool is they REALLY want to help you find what's right for you, seemingly no matter how long it takes. It had to be frustrating for them, I know I took way too long deciding and tried way too many testers but I'm sitting here sniffing the air right now and I'm just so grateful for the time that Luisa, Jennette, Yasmin and manager Kaylee spent with me this past two days. Thanks as well to the other employees whom I didn't actually meet but were also so polite and smiling and added to the great impression of this storefront ! read more

after having my machine for a few months now, I figure it's time to review. After weeks of research of different brands, I chose Aroma Retail because they are in the USA, machine has an app, doesn't require a subscription, oils are pet friendly and non toxic and you can use other brand oils in machine. I also liked their Hotel scents and piqued my interest more. I purchased the Home101 machine to test it before I went all out on the pro machine to work with my HVAC at a business. I've ordered 5 different scents each $40/4 oz. It's not cheap. upon request, they also sent me many samples to try. The most unfortunate misgiving about Aroma Retail is the app doesnt work. I've installed it on 3 phones: 2 iPhones and a samsung android. The staff are great as far as being responsive to try and help troubleshoot. But they could never resolve the problem. I've tried several dozen times to get this thing to work on my phone but the app freezes before it connects fully to the app. The scents are pleasant and not too strong or over powering. But it does not scent my entire home, not even the entire first floor which is a small living room, kitchen and a foyer. A 4oz bottle lasts only 3 weeks on the default setting, 12 hours at 20%. I can't reprogram it because the app doesn't work and it's too complicated to do on the machine. In fact, I tried several times and could never get anything but event 1 to change. I gave up and reset to default. They knew they had problems with the app as they admitted as much during one of the tech support calls and said this is a common issue. They said it's a new feature so it's not perfect yet but hopefully it will be better with time. i periodically check to see if I can get it to work. last app update they did was 5 months ago per their app site, so apparently they are not interested in fixing this problem. I feel somewhat scammed, duped out of my money. the machine is not worth what I paid without the app feature. they should offer me a refund to offset my machine not working they way it is supposed to. I do hope they will fix the problem as I am stuck with their machine now. read more

I purchased 2 candles that were supposed to smell exactly like the resort hotel lobby's I loved so much. There were was virtually no smell at all, it was honestly like burning a white unscented candle, but way more money. Do not waste your money with this place! read more

i also did purchase candle and spray , but don't smell and smell don't stay long very disappointed . NEVER BUY FROM THEM AGAIN. The return policy sucks too you have just lost a customer . read more

I purchased this in March 2024 after vacationing and loved the smell. This machines is designed poorly. You can't in food faith remove the bottle and insert it back in. I lined it up and re-inserted the bottle and it just started leaking all over. The bottle would not insert completely. The ring when pulled also detached rending the bottle stuck and machine useless. Just 6 months old. I would not recommend anyone buy the machine. The oils are nice, but really pricy. Not sure if different diffuser would work. I threw the machine in the trash- I refuse to spend $25.00 to ship it back for a refurbished one. Doesn't anyone manufacture anything that works and is reliable? I took a video. But Yelp only allows photos. read more

We visited aroma retail today and the staff helped us select a scent that was perfect for our business. They were friendly and put up with our bad sense of humor. Overall a very good experience and they were extremely helpful. We look forward to working with Aroma Retail for a very long time. If you are on the fence about making your business stink less, go for it. They can help. read more

Just left Aroma Retail after my first visit and for sure I'll be returning! Upon entering I was instantly greeted with friendly and welcoming service. Luisa was so helpful in explaining their product and very patient in trying to find a scent out of their wide selection to accommodate my preferences. To know that this company is responsible for some of the scents inside the famous casinos on the Las Vegas Strip and yet are amiable with anyone who walks in was a very gratifying feeling. If you're thinking of stopping by for yourself, do so! read more

We bought the smaller in house machine in March. About 2 weeks after having it it wouldn't consistently come on. We brought it back the store and they told us how to do a reset and that we didn't need to use the app at all. Brought it home plugged it in and it worked for a few days. We had to reset it everyday. We brought it back in last Friday and they told us that they would have their technicians test it and get back to us on Monday. One of the girls called Monday and said I hear you're have trouble with the time. Yes the time was not accurate but that doesn't even matter because it still never ran. They called back today to tell me it's working. I picked it up plugged it in after work and it lasted 15 mins then stopped. We restarted it and the same thing- 15 mins. On the second visit to the store we asked if we could get a replacement. They said no they don't do that unless the techs find a malfunction. The machine is a piece of junk. Don't waste your money. They'll tell you it's working and send you on your way. I wish I never wasted money on this. Date of experience: May 14, 2024 read more

Today 3/12/24 I went to Aroma retail to get oil for my diffuser, and was welcomed by Jeanette and Ashley. They were very informative and patient while we picked a scent. We will definitely be returning. read more

Very unprofessional for a business. Was informed of address change and never told I had to change it online. order sent to wrong address 1700 miles away and expected me to retrieve.Refused to work with me. A response will follow aim sure and just look at Google as well and see how they talk about customers and lie read more

Do Not Buy From This Business! Their candles are gross and stink and do not smell as advertised. They do not take returns and they charge for samples. I don't want someone else to regret like I do so warning others! read more

Only giving it 4 stars because it's definitely on the pricier side... but then again, you get what you pay for. My travel unit wasn't working so well, so I went in looking to buy the bigger unit because my travel unit wasn't performing as well as I expected. When I told this to the lady there, instead of trying to sell me on the bigger unit, she told me to bring mine in because it sounds defective. Sure enough she replaced it and now I'm happier than ever. Only thing I don't like is on both units I had, the scent would leave a bit of residue on top which I can't find a way to clean; I even tried rubbing alcohol. Other than that, the scents smell great and the service is phenomenal! read more

So I'm not really sure why or when my review disappeared but my experience with this company is not as pleasant as I had hoped. For starters I ordered a few items with the scent they market as being the same scent of the M Resort. Well, I love very close to the "M" and visited the resort shortly after receiving my order. The scent doesn't smell anything like the resort! I'm fact the employees told me there is NO way Aroma Retail could have the scent ingredients because it's PROPRIETARY! I called Aroma Retail to advise them Of this and they said basically go back and get the ingredients and follow up with us on 2 weeks. Secondly, the machine is supposed to cover at least 2,000 sq ft buy you can't smell anything unless you're standing next to it. The machine became louder by the day. I called Aroma retail advising them about the loud machine and basically they said we will send you a return label and take a look at the machine. They said maybe it's clogged or the canister is empty. I explained to them there is about a half canister and it started off quiet but getting louder each day. The girl then explained the machine might be defective. Well, I mailed the machine back today with the half canister of fluid. Stay tuned as I await the resolution. I'm the meantime. Shop elsewhere for your home scent. The fluid is watered down and the machine is cheap. It's NOT worth the money. It's a waste of hard earned cash! read more

Their scents really do smell exactly like the resorts and casinos. Spot on. Love the home unit - it works amazing. I love heavy, strong home scents and only need it set at 50%. I also have the small travel one for my room. Also very powerful! read more