Terrible experience, expensive for below mid work. Save yourself the time and just use your phone and go to Walgreens.

Love how they bait and switch the high schoolers and their parents. They say there is no pressure but then they get you in the room to review the pictures and intimidate you to purchase. We ordered 2 8x10s and plus additional wallets. nope. Did not get 1 8x10 or the additional two sets of wallets! You spend 1000 dollars for pictures and you do not get what you expected was to be ordered. So needless to say. They are a joke and scam! read more

We worked hours getting outfits prepared for all of my children and grandchildren for a rare opportunity at getting a whole family photo shoot. When I arrived at the studio, I was dismayed at the background they provided. They refused to substitute the background. Consequently, the background they used was a horrible yellow background for all our family shots which made everybody look jaundiced in the final pictures. It washed out everybody's faces. Also, the lighting was only from one side, and so half of our faces were all shadowed. Our experience was the worst rip off ever. No information on upfront Pricing about digital rights was given which ended up costing me SEVERAL THOUSAND DOLLARS !!! They took huge advantage of me. I should've looked closer at the example pictures they posted on their website because you will see how washed out and mis-lit the faces are. read more

This is the same review as I have on Google...... As of the time of this review, I am giving two stars over the process of pictures for my son dating back to October 2023. Several times I call, an automated message comes back and says that they cannot answer my call and to call back. No e-mail or options to leave a voicemail is very inconvenient and shocking for a company that has been around for as long as this company has been (I even attempted Google Chat as it as presented an option on Google - no answer). My son had pictures taken due to the "airport" promotion for January - it is middle of February and told today that they are still working on it (some pictures have been updated at the airport already). I paid for the balance for very expensive pictures on December 21, 2023 and told that the pictures would be ready in two months. I called today (one day short of two months per timeanddate.com) and was told that the two month mark is actually February 28 and to call back then (which I will probably need to call three times again to get a hold of someone), which tells me that our pictures were not even sent to the printers until December 28. I would think that after the thousands of dollars that people spend for pictures here, the studio can afford voicemail or e-mail. I will revisit my review as time progresses once we get the pictures back and IF (and from the reviews I have read here and on the BBB website - which of course legal tactics are used to put the consumer at fault, thus retaining the A+ rating) my son's picture is ever displayed at the airport. Updated June 2024 After having one of our brag books being made incorrectly, the studio did correct it and provided with a couple of extra. It was rather disappointing that we had to make yet another visit to the studio (with difficult parking) to pick them up. I asked if they could ship due to the inconvenience and they do not have any materials to ship (they receive daily shipments of pictures so they should have materials - or go to UPS, FedEx or USPS to get a small box - less than $20 to ship - small price given the overall amount we paid). The picture in the airport did not get up until May, was not January, but at least it got up. My final review of this place is going to be 3 stars given the overall experience and the (in my opinion unethical) strong-arm sales tactics that they use to get people to purchase pictures. The studio is good to have you sign all sorts of disclosures to cover them from a legal perspective, so it would be difficult to sue or to file a complaint with the BBB. My guess is that they have gone down that road WAY TOO MANY TIMES to require signatures beforehand. read more

Very preasured to buy packages for simple senior pictures tries to cancel as they preasured us into paying 3k for baiscly 6 pictures and digital which we did not won't. Don't ever go to this studio. Such a ripe off told us 12 hrs after feeling like forced to buy the package it can't be canceled, but we won't have pics for 2 months. Save yourself DO NOT GO HERE. read more

Do not go to Arnold Clark, you will regret it. They use all sorts of tactics to reel you in from --your going to be in a commercial 2 you're going to be on a postcard or we're going to give you a free picture with your high school friends and then you wind up with them taking more pictures and then a family member or minor signs for pictures and gets trapped with a large Bill and they are not cheap. The employees are rude!!! if there's a problem, they don't want to fix it. they just repeat themselves and say "like I said " over and over( especially Molly) they refuse to tell you who their supervisor is or let you speak to their supervisor. you can attempt to resolve it multiple times and then if you can't and you've tried and you just decide I've tried I'm not going to do anything more. they won't hesitate, they'll send you to collections and when that happens they will try and attach anybody in your household to the bill even if they didn't sign for anything and they weren't even at the appointment!! anybody at your house is apparently game for them to sue. I'm not sure how this is possible, but it's happened and they don't care! they try to sue anybody to get money and only one person signs a contract. the fact that they don't care says a lot about Arnold Clark !!! they've been like this for over 12 years and they're not going to change!! Their money hungry and they lie to get people to come in for pictures and they just don't care!!!! read more

Months ago, I was contacted out of the blue by Arnold Clark and informed that I had been selected, for my contributions to the Omaha community, to appear on their "Women of Omaha" display at Eppley Airport. The person I spoke to kept congratulating me, told me they were on a strict deadline, and rushed my portrait appointment. The photographer that I worked with was great-- no complaints here. She was very friendly and professional. It was after the actual portrait session when it became clear to me that this was actually a high-pressure sales tactic. They insisted that I had to come back in person to review the photos, so I rearranged my work schedule to make this appointment work. When I arrived, I waited for close to half an hour before I was informed that my appointment was cancelled with no explanation. When I came back for my rescheduled appointment, the person that helped me told me that this was not, in fact, to help them pick out the portrait that would appear on the wall, as I had no say in the selection. Instead, I spent 45 minutes looking at portraits while the person was hard-selling me on how much my family and friends would want the photos. At one point, the person asked me if my parents were still alive. Horrifying. I only agreed to the portrait session because I thought it would be a great opportunity to get new professional headshots-- no such luck, since they only sell print portraits at over $150 a piece, with a $200 spend minimum. I invested well over 4 hours into getting professional photos and was in a pretty uncomfortable position with this person that kept asking me personal questions about my family to convince me that portraits of my adult self would be valuable to someone else, when I knew otherwise. It was also pretty clear that this was far from some sort of community award-- at no point did the studio ask about what I might have done to be nominated for the award. They did ask me to recommend others, which I regretted giving (and later contacted those individuals to warn them). I'm guessing that they do similar "awards" for folks and think that people should be given fair warning that it's a scheme. If you need nice, printed portraits and are willing to pay a pretty penny, then this is your place. If you need digital copies, and would prefer to have a more flexible portrait session outside of a studio, you can easily do so with far less money and without the distasteful sales tactics. read more

Just left and feel nauseated the way we were put on the spot in front of our family and high school senior that were there to view pictures. They handed us a bill for $6,400. We thought we could just purchase the proofs for $1300 like the flyer said but those alone were $5,000. $1300 gets you the photos with a large water mark over the photos so you can't duplicate. What good is that! We tried just picking one of our favorite photos to frame and just one photo was $800. It sounds like every student at my kids high school was nominated to win a free photo shoot. We already knew that was a scam going in but had no idea it would be so expensive. Luckily we still have plenty of time to find another photographer for senior pics. read more

I'm writing about my experience with Arnold Clark . My husband was contacted by them saying my son was chosen for the senior commercial. They rushed us in for a shoot. The photographer was amazing and did some great shots. We came in for the preview s of the photos and there was so many great ones. The prices were outrageous. We got 3 photos and paid over $300 for the 3 photos . I am a mom of 5 and myself and husband both work 2 jobs. I felt taken advantage of with all the great photos they showed me then they told me the price. Never again. I will support small businesses that won't screw me in the process of getting memories of my child. And still no commercial information. They promised a email over a month ago. Go else where read more

Tried to have us pay almost $8000, yes, EIGHT THOUSAND DOLLARS for family photos. They charge $3500 for only digital prints as an add on to a $5000 package. I can't believe they're still in business. read more

Very inappropriate comments throughout the entire session. Our dance team got pictures taken for "free" and the photographer made very sexual comments to our teenage girls. He commented on how pretty, tan, blonde, and young they were. It was very awkward the whole time for everyone. They took pictures of us for free but we had to pay if we wanted any. They didn't inform us until we got there that in order to purchase these pictures we had to go all the way back to South Omaha into their building and pick which ones we wanted right then and there. They informed us we would get a free banner of our team but they made us all do unnecessary individual pictures. They also did not give us permission forms until we got there and expected us to fill them out and mail them in. Permission forms are very vague and do not specify where these pictures will be going. Overall horrible experience, will never go here again. read more

If Arnold Clark could receive zero stars that is what they would receive. Their senior pictures routine is nothing short of a scam. They tell you your child has been hand picked to be at the airport and then they lure you into their studio across from South High (where there was absolutely no parking and left a family member in their driveway behind the building in case he had to move. He was approached twice by homeless knocking on the car window asking for money). Then on the inside, we were being bilked by staff by these outrageous senior photo packages between $5600 and $7500. What a joke! The photographer acted like this was the going rate and that we should have expected these rates. The photos that were taken weren't even that good. We live in Millard and cannot afford these prices and even if we could, we would not spend that kind of money on photos. I'm not sure how families trying to survive on one income or a lower incomes could afford them either. They limited the options of photos we could purchase singles of and you could not purchase any wallet size for our son to share with friends, as they only came with the most expensive packages. We ended up with a handful of 5x7 shots to share with grandparents and were limited on which ones they would allow us to select from and the cost of $720. What a complete ripoff! If you see the name Arnold Clark and don't want to waste your time or MONEY, I suggest you RUN!!!! read more

After experiencing the studio. Be aware they are focused on their marketing strategy. Very disappointed and dissatisfied with the the final product and customer service. read more

DO NOT GO HERE!!!!! My daughter "won" a photo shoot with them for her senior pictures. Normally for them to just take your picture in their many areas they charge you $500. Because she "won" the photo shoot we did not have to pay the initial $500, as long as she threw everyone else in her school under the bus. They literally had 4 pages of stuff she had to fill out with names and on some pages names/phone #/addreases. IF she filled out all the pages she could get her free photoshoot.Then they call you back a week or 2 later to show you all the pictures they took. The photos cost approx. $100/page. You want 2 5×7? That's 1 page $100. You want an 8×10 (not framed or matted or anything) that's 1 page- another $100, etc. And that's the "cheap" stuff. The ONLY reason I would give this place even 1 star is the photographer was amazing. We ordered $500 (4 pages + her senior picture which only goes to the school and we do not get a copy of) pictures and after 2 months we called to find out about our pictures. They said oh, they'll be here next week. We'll call you when they come in. After 2 weeks I called them and they said oh they've been here. Now we are 1 year later and our school cannot get the senior picture that we paid for, for the yearbook. We went to the studio to talk to them and they repeatedly lied and refuse to talk to us about OUR daughter's senior picture. The owner/manager is rude and their customer service is horrible. I have 3 other kids and you couldn't pay me to go to this place. read more

Business model is about misleading people. Creative strategy but extremely tasteless. They use deceit to sell their product. The product does not sell itself. A legal scam in my opinion. If you want pictures- find a photographer with morals and values to support. read more

Pics turned out amazing and the male photographer was hilarious and fun, that's why I'm giving the extra star. The heavier female photographer was annoying as hell. Picking out pics was stressful and rushed, the guy was a pushy, arrogant turd of a man. Don't get roped in! read more

ZERO stars. DISAPPOINTED & DISGUSTED. WARNIGNG - Do NOT use Arnold Clark Studio. I had Arnold Clark Studio regretfully take my engagement photos. I only have one engagement photo because Arnold Clark was so expensive and over charged me for the photo. I want to display the photo in my home but the photo has some markings/aging to it. So, I took the photo to a specialty photo lab to have the photo restored. The lab would not touch the photo because Arnold Clark took the picture. The lab was fearful that Arnold Clark would bring a lawsuit against the lab based on copyright ownership. Now I am stuck with a damaged photo, the only photo I have from 25 years ago. I called Arnold Clark about this and they were very difficult. They said that if I wanted the photo fixed that they "Arnold Clark" would have to do it. They confirmed that they own the copyright of the photo and won't allow anyone else to restore it. Quite frankly, I don't want Arnold Clark to restore the photo. I want a professional lab that specializes in photo restoration to fix it. I think that I should be able to choose who restores my photo. If you do get sucked into using Arnold Clark Studio have them sign a copyright release BEFORE your photo shoot so you can use/restore the photos however you want. Trust me on this, they won't tell you that they will hold the copyright against you. The photos taken were average in comparison to other professional Omaha photographers. Arnold Clark does not rate (not even listed) on best photography platforms such as The Best of Omaha, Expertise, Yelp, or The Knot. The 2020 Best of Omaha top photographers were: Carly Urbach Photography, Penny Layne Photography, and Stephanie Reeves Photography. A message from my Omaha friends...if you do go there, get ready for a hard sell on more sessions, upgrades and put up with horrible customer service. read more

My only complaint with this arnold Clark on 24th st would be the very rude lady that comes to the front when you walk in. I wont say greets you because it's far less than that, she kind of just mosey's up and wonders why the heck you're there, anyways (shes on the heavier side, wears glasses and clearly more important than you are). After trying to purchase pictures for 2 days almost begging them to take our money and givin the run around (from the same joyless person) we decided they didn't deserve any of our money. read more

My son is graduating from high school and it was time for senior pictures. I remember the day when the photographer came to school, gave the gals and guys a top to wear and they took a few shots and that was it. Times have changed. Today, expect to get bombarded with flyers from various photography companies trying to get your business. Furthermore, many of these photography studios "partner" with local schools by providing a school class picture and then getting first contact with the kids from the school offering various discounted "sitting fees". Some of the companies appear to identify who is popular from the school your child attends and give them special packages and include them in their marketing brochures hoping to lure other students from the same school. Actually very smart marketing... Arnold Clark took very nice pictures of our son which we eventually purchased. In our opinion, we found them difficult to work with but again I will stress their pictures of our son are very nice. We liked the poses that were a part of the package. When we received the pricing for their packages they were very pricey. About 5 months later we then got hit up by Arnold Clark through their marketing again when it came to graduation invitations. They make it easy if you are looking for a one stop shopping for graduation gifts/etc. However, we decided to go a different route after talking to other student's parents who went with companies like Shutter Fly where you can use your own pictures and you get more invites for less money. Ultimately, in my opinion Arnold Clark takes great senior pictures, at best mediocre customer service and are relatively expensive. Now, I suspect you will find similar practices for most of the photography studios who specialize in senior pictures. read more

I'd rather chew off my own foot than recommend this place to anyone. You can't be original in a place where their only drive is money. Overpriced packages and surface level editing where all that is done is airbrushing and oversaturation is all this place has to offer. Better off using a sef-timer in your home for quality pictures. read more

We had family pictures taken here. The photographer was great with our kids and made us all feel comfortable. Thank you! read more

Arnold Clark Studio - That's a wrap! - Photographers Near Me - Omaha, Nebraska

Total experience run down from 1st contact to feeling the pain. I got a call saying my son was "nominated by his peers for a free photo shoot" & that the pictures would be used for their future advertising. Ok cool, but there is a catch, there always is. We got the call on a Wednesday, set up an appointment to sign legal documents on Saturday, that's it. Then we had to rush into an immediate appoinentment the following Tuesday because of their personal deadlines. Not very convenient for a 17 year old senior who is in school during their business hours. Oh well, I took my son in anyway. Mind you I have asked about prices every time we have spoken to the employees at Arnold Clark, no one answered me once. They took some absolutely stunning pictures & I will say the person on the phone was very nice. Everyone is right about the counter person she is the tall, heavy set, glasses wearing dragon lady that "greets" you upon arrival. She is rude, & condescending. She thinks she's better than everyone & will ignore you to your face. We were forced to come back the very next day which was Wednesday, for an hour, during school hours again, to look at a little over 50 pictures of my son. We narrowed it down to 25 and then halved it again. Then I find out their price/scam. I already signed legal papers saying they could use my son's pictures for their personal advertising, but I was only able to get 4 poses out of 50 in a reasonable package, wait for it folks the price & quantity will kill you, so fair warning. I ended up with 1 senior pic that I'll never see unless I pay $75 for his school yearbook. I got 1 8x0 for myself in a different pose, 2 5x7's in another pose, & 24 tiny little wallets in one more pose. 50 pictures taken, 3 poses offered in only 27 little pieces of photo paper to take home, even though I might still see that yearbook picture, for a grand total of $400+ dollars. I averaged it out to literally $15 per picture. Screw the poses & the session. The photographers were great & the "sales person" for lack of better term, that finally told me the price after 6 days of wondering were amazing. The pictures were great. Customer service "dragon lady" almost made me leave & never come back. I may be a single mom, but I've never had to put 27 photos on layaway for 4 months. Call me old fashioned but I don't think telling a 17 year old he's been "nominated by his peers for a free shoot" is the same thing as "hey we think your gonna make us a fortune after you sign away your rights". They are overpriced and glorified "Glammer Shots" nothing original nothing spectacular. My mother could have done the same thing & probably still will since I will not be paying Arnold Clark for extra pictures. The whole experience left us feeling used, rushed & lied too, point blank. read more

Not great. I wanted one very simple newborn photo taken. While they captured the image fine they were not accommodating for the fact that we were out if towners using their services and then they ruined the image in editing and wouldn't return my phone call to discuss the final image. read more

The studio called and invited my son for his senior pictures (my first ever senior) to be an advertisement for the company with a special discount. The studio personnel were very nice but very pushy on sales and puts pressure for you to spend thousands of dollars. They make you sign a contract for the pictures you agree to in the moment you're in their office and there is no changes, modifications or truly discounts in their orders. During COVID experienced a salary deductions and Arnold Clark does not care. The young lady who answered the phone (would not provide name) continuously repeated their policy with no empathy towards any situation. If you want a company that truly cares about you, and your child, don't choose Arnold Clark. If you want a fantastic, intimate moment, Arnold Clark is not it. It's truly a business that throws its years of service around but when it comes to service, the years don't match the amount of years the company has been around. read more

The worst photo experience EVER. We got a call that our kid had been nominated as a top athelete and were excited (little did we know that they do this to pretty much every student athlete). Showed up to our photo session and were forced to fill out ridiculous forms so that they could call and harass other kids, and were basically ignored. Also, the prices are insane. I've literally never seen such enormous prices for photos!! A photo package, as in a few photos, cost upwards of $300! Overall, a scam to get you in and butter you up and have you spend thousands on ok photos with their ugly watermark all over it. read more

We were visiting family in Omaha and my sister wanted to get a picture of the grandchildren for the grandparents. The pictures were cute and Billy was a great photographer. The problem.....the price. What good are great pictures if you can't afford them? I was roped into a sitting by my sister and was not aware of the prices until I was handed a sheet during the sitting. You do not want to know how much an 8x10 runs. So, I decided that food and shelter were a bigger priority (sorry sis). Oh, an added bonus was the woman working behind the counter, let's just say a hug from frosty the snowman would be warmer. read more

This is a business that I would give 0 stars to if it were possible. They are 100% driven by greed!! They are all about making people make split second decisions and emotional based purchases. They give you one time to look at pictures, minimum packages are over $500 for a handful of photos, and they delete them all if you don't buy at your review. You can't even buy the originals without buying a package over $1100! Absolutely disgusting way to run a business. I will never do anything with them again. I would highly recommend to keep your child away from them as well. read more

Horrible customer service. Worst experience I have ever had with a local business. I Do NOT recommend!! I own my own business and can't imagine ever treating people they way they do. Every time I went into the store there was NEVER anyone at the front desk. I waited at least 30 minutes every time, until I finally just went and searched for someone. And the lady I found was very rude and put off. She said they did't have appointments that day. I told her I was just picking up pictures. She was exasperated, but helped me (with sighing.) If you don't want people coming in then close and lock your doors or put a sign on the desk. The prices are outrageous for mediocre pictures that all look the same. read more

Sadly the photographers were excellent but the customer services was awful. Never had a front desk person ( Teresa) be so degrading to a potential buyer of their photos. To be so rude and snooty in front of other clients seems very unprofessional. This is not the place for anyone who wants quality photos at great prices with warm and inviting atmosphere. This is the complete opposite of that, you'll get rude condescending and even some racial slurs, how "they are not for everyone". Finding out later on that most of the pics in there site are people like us who got scammed but never ordered. Now my kids will also be providing advertising for a place we don't approve of. read more

Awesome photos, too bad the customer service was lacking. The lady in charge treated our family with disrespect. She acted like she was doing us a favor by letting us be in her presence. My wife is latino and when my wife tried negotiating the price, the lady told my wife that they don't work with her kind. read more

Extremely overpriced, pictures were good yes but for the amount I received, not worth almost a grand. And taking 2 and a half months to get my senior pictures back doesn't help. read more

THIS IS A HORRIBLE SCAM!!! I am a 17 year old junior at MIssouri Valley high school in Missouri valley IA. This company, claiming to be contacting about the "1st annual youth solute" contacted by school with an opportunity. You were to submit an essay, some were selected "as one of the outstanding youth leaders in the first annual "youth solute".". Soon after a letter came from GREATER OMAHA COUNCIL BLUFFS AREA COUNCIL ON YOUTH LEADERSHIP. We contacted the given number for the council for more info. They said we had to come in for a picture to be publicly recognized for my achievements. All I was informed about was the photo company. We contacted the school too see who we need to contact or who is organizing this. The photo company. After more pointless conversations with the photo company and the school, come to find THEY HAVE NOTHING TO DO WITH "YOUTH SOLUTE". They can't e-mail you details because they "don't have e-mail". The better business bureau will be contacted in hopes this doesn't happen to other students. read more

I will never ever go there again! It sucks because I liked the photographer but the customer service is HORRIBLE. I have never been to a photo studio where they think they can treat you like garbage. Very snobby, rude and ridiculously over priced. read more

A strong rival to Glamour Shots... If you like expensive, overexposed Instagram photos and being treated like a peasant, this is the place for you. Don't miss out on your chance to spend a mortgage payment on a "great deal" like this. The photographers are very nice (the only positive aspect of the studio), but lack experience with young children. Customer service at the front was beyond horrible every time we went in the there. I'm not a fan of the snobbish attitude many of the employees at the front desk had with us. The photographers who worked with us, as nice as they were, didn't seem to have much experience with children 6 months of age. I get that having our daughter sitting made great looking photos, but the reality is that she was only 6 months old and couldn't sit on her own. So, many of the photos we were to choose from had a set of arms in the background holding her up. So, that eliminated almost 3/4 of them. I refuse to spend over $100 on a single photo that I could have taken at my house. I wasn't impressed at all. Overall, our experience was not the best at this studio. I wouldn't recommend spending this much money on mediocre photos that look as if they have been edited by teenage Instagram users. read more

Great photo shoot but unorganized. My picture viewing was scheduled for 8 in the morning and when I get there no one is there and no one answered the phone. Just to find out they don't even open until 9. Why schedule me that early if no one will be there? I drove too far for this. When I tried calling there was no voicemail, it just kept ringing. read more

Had the absolute worst customer service experience. After paying a very large sum for senior pictures, I was told they would be ready for pick up beginning of November. I waited nearly 30 days and called to I inquire about them since no one contacted me. Ok After being placed on hold for nearly 10 minutes I was informed that they were ready for pick up. I asked what time did I have to be there before on Monday and was told 530. I showed up at 5 only to be informed that they only take special appointments on Monday. Due to circumstances beyond my control, this is literally the ONLY day that I can pick them up. They said they were sorry, nothing that they can do, they won't mail them to me and they won't refund me. So I spent nearly $2000 on pictures that I do not have. I would strongly recommend anyone looks elsewhere for their photography needs. There are a lot o very talented photographers out there that sincerely care about their clients. Not Arnold Clark Photography read more

They are expensive and use a dated sales pitch to bring you in, the only thing unique about it was the timing, we needed to have the senior pics done. They use somewhat dated approach to portraits, nothing special other than the kiddo in it for Senior pics. Not innovative at all the same poses over and over. So if you are looking for progressive, relaxed more modern approach to photography, they do not have it here. They have a really dated way to approach the review of photos, they time it so that you have to look at them in a short period of time with a very over the top sales pitch and person who needs a business makeover. You are pressured into making a decision and they start as high as $6k and you will be the bare minimum at $1800.00. They say they give you social media images with your package, but they literally PLASTER their studio name in the center of the picture. They also pressure you into giving names to get your session fee of $250 free. Actually had a photographer say, i will get written up if you don't give me the names. You could probably give fake names, but just know, they will call everyone you give names too. Big disappointment, there were literally 5 photos of the 60 they took that were not out of the playbook of the very PAST in taking Senior portraits. Look around so many other business options. read more

If I could sum up my thoughts on Arnold Clark Studios in one word it would be "over rated and over priced." Ok that's 5 words but let me tell you why. Compare the prices with almost any other studio and you will be shocked at the difference in price. Enough said, but good luck trying to find out their package prices before you take pictures. They want to surprise you with that because otherwise you will run, unless you have money to burn. To me, it is not worth the money, not even close. Yes the photos come out fine, but they don't look any better than the photos I've taken with my Nikon DSLR camera, and I'm an amateur with no formal training. Had I'd been more organized, I would have taken them myself and I'm confident enough they would look just as good. Oh well, you live and you learn. To quote the infamous George W. "Fool me once......duh.....you can fool me but you can't get fooled again." Their customer service is sub par and they want to tack on as many "photo lab" fees as they can. I should have never taken my kids graduation photos here! read more

Very unimpressed!!! My daughter had pictures done at Arnold Clark Studio and they double booked the time we were to come back and see the digital prints. The kid at the front desk made us wait for about 20 minutes before coming back and blaming my daughter for not bringing back her friend referral list, stating that "the paperwork was incomplete so the lab did not release the photo's." Seriously!!?, A. We live in a digital age and a lab does not process digital images. B. He made a copy of this friend referral list a week prior but wanted more names on it. C. TAKE SOME RESPONSIBILITY FOR YOUR ERROR AND DON'T BLAME A CHILD Then it gets even better, after viewing the images, I told them that I needed time to think about it - the girl showing us the images told me that "we don't keep the images of non-paying customers and today is the day you need to order." Worst customer service in Omaha by far, I would never do business with a company that conducts itself in this manor. read more

I took my son into this place today to talk to someone about getting pictures done and to actually pay off his girlfriends senior pictures. We went in and sat down, no one said hi, hello not one word. We sat there for 30 minutes that turned into an hour then longer, I am so upset that they have no care for their soon to be customers? This is how they treat people? I asked my sons girlfriend how her experience was and she said she's came in before just to make a payment and sat for hours!!! This is sad! I will gladly take my hard earned money somewhere else! Sad that I wasted my time! What a joke read more