I've stored my 2024 Key West 20-foot boat at Arlington Marina for approximately three years, and unfortunately my experience has been consistently disappointing.
The final incident that led me to leave involved their staff damaging the back of my boat while placing it on the storage lift. A new employee was handling the process and did not properly position the boat, while the employee operating the forklift failed to lower the forks completely. As a result, the back of my boat was damaged due to improper handling.
What was even more disappointing was how the situation was handled afterward. When I spoke with the manager, Allison, who runs the marina for the owner, her initial response was aggressive and focused on pointing fingers at me instead of investigating what actually happened. After reviewing the security footage, it became clear that the damage was caused by their employees. Even then, there was little willingness to accept responsibility or show accountability.
The unfortunate part is that the employees themselves have always been friendly and hardworking. I truly believe many of them do the best they can. In my opinion, the biggest issue is the leadership. It's disappointing because good employees deserve management that supports accountability and puts customers first.
Accidents can happen at any marina, and I understand that. What matters most is how a business responds when mistakes are made. In this case, I was disappointed by the lack of professionalism, accountability, and customer service.
After three years of ongoing issues, this incident was the final straw and convinced me it was time to move my boat elsewhere. If you're trusting a marina to handle an investment like a 2024 Key West, you should have confidence that it will be treated with care and that management will stand behind its employees' mistakes when they occur. Based on my experience, I cannot recommend Arlington Marina for boat storage. read more
