terrible service.
rude.
pretentious.
I placed an order at the beginning of november, and was told they would call me once it arrived, which would be in 3-5 business days.
After two weeks, I called, and they informed me an issue had come up and the hats had never been ordered/delivered. I opted to just have my items be re-ordered, and was assured that, again, they would arrive in 3-5 business days.
I called for the second time yesterday, and was placed on hold for 15 minutes while they figured out what was going on.
They then said they had to search the store, and would call me back to let me know.
A day later, still no call, I called them to inquire about my items. After being told that the warehouse didn't have them, I asked to speak to the manager as the consistent lack of communication and disregard for customer relations.
I voiced my dismay, and informed them that each and every step of the way, I have had to contact them regarding my purchases. The manager insisted that they "never called because they never arrived" - a completely ridiculous answer, as it is a business's responsibility to be accountable.
When I spoke about directly being informed I would call, she responded someone was supposed to call me. And once I said I would not be returning to any aritzia location, after spending thousands of dollars over the years, I was offered only a small discount if I wanted to purchase different hats.
The over all tone if their business is pretentious, and treated me as if I were causing them some great inconvenience.
No taking responsibility how unacceptable their treatment is.
Also, throughout my years of loyalty, I noticed I was treated differently based on when I had gained some weight post-surgery. When I lost the weight again, all of a sudden I was met again with the same pseudo-enthusiasm. read more
