UPDATE nothing has still not been done other than refund partially. they still re-booked a mold invested place out the next day. told I would get a phone call over 4 days1-Unlawful Eviction with Insufficient Notice
On [1-1-2025], we were informed that we were required to vacate the property with less than two hours notice, under the threat of being charged for the entire stay. This abrupt demand, given our serious safety and health concerns, caused undue stress. It was particularly distressing as we were already dealing with ongoing issues in the apartment, and no suitable arrangements or support were provided for our forced relocation days later when it should have been offered immediately.
2-Health and Safety Hazards
The property presented significant health risks due to The rental not being cleaned before arrival. Stains and bodily fluids covering the. Rental. Mainly the couch and the living room., black mold in the shower. Despite an attempt to break in and clean it while we were away, on New Year's Eve from 8 pm 12-21-2024 and returned around 3.30 AM 1-1-2025 the mold remains a dangerous issue that requires professional remediation by a mold specialist. The continued listing of the property, while it contains such hazards, is deeply concerning, and I am surprised to find that the booking was still active and booked for the same day despite these unresolved issues. I am also still experiencing physical symptoms of illness related to my stay in the apartment.
3-Break-In and Unauthorized Access
We discovered that someone entered the apartment without our permission during our absence, raising serious safety and privacy concerns. I also stated over the phone communication that I would not like anyone entering my booking during my stay because of my medication and other expensive items I have in some rental. When I requested proof of who accessed the apartment, such as video footage or confirmation that it was us entering with our access code, I was told to seek legal representation. This response, coupled with the unauthorized entry, is both unacceptable and deeply troubling, especially considering the lack of secure locks to prevent such intrusions.
4-Emotional Distress and Mental Health Impact
As a 100% disabled American veteran with medical conditions such as PTSD, anxiety, depression, and borderline personality disorder, the failure to address these concerns has caused severe emotional distress. The lack of empathy and response to my repeated explanations about how the situation was affecting my mental health was, frankly, distressing. The mental toll this situation has taken on me has been profound, and I have struggled to cope with the ongoing anxiety caused by the unaddressed health hazards, break-ins, and lack of assistance.
And now, since booked through Airbnb,VaCasa and Airbnb, will not talk to me to come to a resolution. They are both saying I need a legal team And we'll only speak between their legal team and mine. which to me just seems like something wrong was done on their part and they don't want to own up to it. Because if nothing wrong was done on my part, why would I need a legal team? to go up against two of the biggest rental companies If nothing was done wrong,?
The ongoing act of communication. and lack thereof. And loss of a best friend over this being considered my fault has not only caused even more PTSD and emotional distress. but now it's carried over into my home life..
Date of experience: December 26, 2024 read more