Visions of Eternity promised updates to the shadows graphics that have crippled even the most top of the line graphics cards, and Quality of Life updates such as a new Fashion Template system that was supposed to streamline the Wardrobe process that has been the best in the MMO space for over a decade. Instead, players bought Visions of Eternity, and got a buggy mess that has not been fixed. All we get are excuses. Fashion Templates have completely destroyed years of players' work, and demanded that players who already paid for game content in the way of Equipment Templates pay them AGAIN - for features that were supposed to be INCLUDED in the purchase of Visions of Eternity. Arenanet censors and bans anyone in the forums who speaks out against their fascist, draconian, and fraudulent business practices. Everyone who has requested a refund for their purchase of Fashion Templates, or for the Transmutation Charges they used before the patch where they took the price away, has been denied refunds. DO NOT BUY! read more

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Concerns Regarding Customer Service Responses One day like any other I had a simple in-game error in Guild Wars 2 where I did not receive the expected currency reward. Anticipating a potential problem, I captured both before and after screenshots showing the date, time, and wallet totals. A weekly chest and two tasks--together worth 550 Astral Acclaim--should have increased my balance, but the resulting wallet total did not reflect this. The evidence I provided clearly showed that the currency was not properly credited as expected. I submitted this evidence to ArenaNet's customer service. In response, I was told: "Upon checking, we have verified that the currency was properly credited to your account. Additionally, we have found that you have purchased 91 Bag of Coins in the Wizard's Vault and consumed a total of 575 Astral Acclaim on June 04, 2025." The issue at hand was on June 3rd, 2025, there was no mention of that. This response also raised more red flags. It is impossible to purchase 91 Bags of Coins in the Wizard's Vault under the current system--only 90 are available (their 2nd error). I requested transparency regarding what amount they believe was "properly credited" to my account. No reply was given to this question. My evidence shows: * Before: 1290/1300 Astral Acclaim * After: 1330/1300 Astral Acclaim * Weekly chest should provide: 450 Astral Acclaim * Two additional unclaimed tasks: 50 each (total 100) Simple math: * 1290 + 450 + 100 = 1840 (Expected outcome) * Actual result: 1330 (Received) Even assuming just one task was credited, that would be: * 1290 +50 = 1340 -- their verified crediting only gave me 1330, something is wrong here. Their verified system looks to be inaccurate. I should also point out I never claimed anything and was expecting it to look exactly the same as before: 1290/1300 with 5/6 tasks of the weekly complete, and 2 full tasks complete but not claimed. When i logged in after an update everything was claimed for me and greyed out and the improper credit was given. Sure, I was tired and forgot to claim things before I fell asleep that night, but if that's the issue why did i receive any credit at all? and the credit i did receive doesn't add up for anything that I did. However that had no effect on my other accounts which also had unclaimed items before hand and were unaffected after, which I also provided evidence of. Still 1290 + 1 task(50) does not equal 1330. Their system should have shown an error, it supposedly did not. Clearly, something went wrong. Despite this, ArenaNet's customer service continued to stand by the original (and incorrect) claim that everything was "properly credited," ending with: "Rest assured that everything is accounted for. If you have other concerns, please let us know." I followed up again, only to be told by a second agent that the first agent was correct--without any new or specific clarification as to the "proper amount" that was credited. Additional Concern: Coincidentally, I noticed a separate issue on the BBB site where a broken page returned a generic message that included the phrase "rest assured." I had received a nearly identical message from ArenaNet's support team. The repetition of this phrase in unrelated contexts raises concerns that ArenaNet may be relying on automated or scripted responses rather than fully addressing customer inquiries. This experience has left me deeply frustrated--not just because of the lost currency, but more so due to the evasive and dismissive handling and lack of transparency by customer support. I am simply asking for a specific explanation of what was credited and why the math does not add up. The continued lack of clarity and avoidance of direct answers is unacceptable. read more

The worst customer service in the world, do not play this game, after a break your account will be stolen and you will not be able to get it back because the customer service is completely stupid. I suggest everyone who has faced this problem to write to me at 8700552@gmail.com, I will go to court and collect a collective complaint against this organization. read more

Arenanet - Shit working customer support - Software Development Near Me - Bellevue, Washington

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After spending eight days going back and forth with support, the representative 'Ace' simply told me 'they had tried everything and to talk to my ISP'. The error is a memory error, no one in support had me try anything other than standard 'turn it off and on again' solutions that I had already tried before contacting support. I've spent well over $2k on this game since open beta and I haven't been able to play in more than a week, and their answer was 'lol, too bad!'. Terrible support. read more

Great company with an excellent support line. Anet pushed the boundaries of the MMO and created something new in their previous title, "Guild Wars I" and they did the same in their current title "Guild Wars 2". They created the best MMO on the market by far and are very active with their community. They decided to echew the more vitrolic ways of keeping their playerbase coming back like "increase the level cap" or "make it so they need new gear to perform in our new areas". Coupled with their innovative action combat, they have truely become a light shining in the darkness of the MMO community. read more

Fantastic games, fun to play, just pray you don't require customer service. Especially if its for an older game as you will literally be waiting months and months to hear back from them. read more

GuildWars 2 is a fantastic game with a fantastic community and Dev Team. I can't say enough good things about the game or about ArenaNet. 5/5 Stars! read more