I purchased a Ruger 10/22 for an Appleseed project at Arego's recently. I noticed right away that no one offered to help me, since maybe I did'nt look like a serious buyer, or maybe because I'm an older woman; I don't know. Anyway, when I did get help, he was nice enough, I guess. I gave him the list of what I required, which my brother had given me, and it was a very specific list. I don't recall, at that time, that he mentioned that they had no Piccatinny scope mount that I required. So I was to pick up the gun when it came in & was told it would be set up & ready, which it was'nt. I had to ask several times for each of the items I'd purchased, which were prepaid, as the salesman did'nt know where they were. I waited while they put on, I assumed, the proper scope mount. In truth, I'm a novice, so did'nt know to ask again if it was the proper scope mount & assumed it would be. I'm 6' tall and when I saw it, it did'nt look right, but I took it, hoping it could be adjusted. It could'nt. I spent several hours the 1st day of the event with a sore neck, until they gave me a loaner rifle, which I had to use the remainder of the weekend. The scope was set so far back that I could'nt focus it in the prone position we were required to use (or in standing or sitting), which largely contributed to my bombing out on the tests. So, fast forward to Tuesday. My brother, sister-in-law and I went in to see what could be done. We walked in and right off..not friendly or helpful. OK. Eventually we got someone to help us, but he was reluctant, since we needed a problem resolved. Then the (owner?) arrived and was extremely condescending to all three of us. My brother is an expert marksman, and explained carefully why I needed this particular mount and asked if it they had that one, or could get it. The man looked at me (even though my brother was the one speaking to him) & almost sniggered, then scoffingly said, as he was walking away, "What you need is exceedingly rare, and I've been shooting my whole life". He then dismissed us, as if we did'nt know what we were talking about. No offer to order the right mount, which I would've paid for. When asked if I could trade in the brand new mount? No way. Did they offer to make it right? No. I spent $971.00 to be treated like crap. I will NEVER go back, nor recommend them, EVER. Went across town to Pak Plaza where a very professional gunsmith nicely offered to do exactly what I needed. No big deal, he said. Thumbs down to Arego's. You lost me as a customer, as well as, perhaps, everyone I tell this incident to. read more