Love this place! They know what they are doing! My eyebrows ALWAYS look so good! Also love that I can buy a package and that's so much easier!! read more

MANAGER IS HOSTILE **update*** They are using images I did not authorize They told me they used for evidence for refund Now posted on website I asked them to be taken down because I didn't not consent and this was her response The lady did not ask what I wanted and took a lot off my brow. She didn't show me the mirror, I left very unsatisfied with the shape. I cried when I saw my brows. I went in for thread and wax. I've I had requested a refund on just the brows & they guaranteed me a refund. When I left I got off the phone with the owner who called me to tell me they don't see the difference and my brows look better now. They called with a hostile tone. How are you going to tell me what looks better when my eyebrows no longer have the shape I came in with! She said I wouldn't be getting a refund and was very rude. VERY RUDE OWNER MANAGER the shop ladies were nice about it & understood lady you couldn't afford to refund $7?? Sad. I can see why all other locations are CLOSED LOOK AT THE PICTURE SHE DIDNT EVEN REMOVE ALL MY HAIR DEPTI CALLED HOSTILE AND TOLD ME WHAT SHE THINKS LOOKS GOOD THEY ARE NOT MY ORIGINAL SHAPE THEY LEFT HAIR ON MY UNIBROW AS YOU CAN SEE IN THE PHOTOS UNPROFESSIONAL DO NOT COME HERE read more

Arch Threading & Wax Center - Threading Services Near Me - Fremont, California

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RUN AWAY! SCAMMER! NO WORK ETHICS! please read this before you buy any package! Wish i could give a 0 star review but it's not allowed Complaint has also been registered against the branch manager for scamming the customers like me and many others I have totally paid $822 and receiver only 7 sessions of hand and leg waxing + 9 sessions for eyebrows. She owes me remaining money but she REFUSED 1. They entice you to buy a package for 10 sessions sweetly, but if you do not keep a count on your session. They will cheat you. She added extra session for my waxing and later when I confronted she said its a human mistake. (screenshot attached) how is my $82 session is a human mistake mam? 2. I asked the owner to look into the system to check she denied saying System doesn't allow her (wow i never knew that the system doesn't allow the manager to check customer history. Funny part is when i asked another staff to look into it on my next visit she was able to SEE and CORRECT the error. She said it was mistakenly added. 3. The same owner later after days sent me a screenshot of my purchase history. How was it possible now? 4. She gives different answer at different time, she later told me over the text that i bought only 9 sessions and 10th was a compliment. When i asked her to transfer over to my friend she doesnt let me give my remaining 3 sessions. and on top of it she made me wasted both my friend and my time inspite of booking the slot online and texted and then showed up to the salon she casually said we have all slots booked until 6pm. but she never let me know over the text! 4. They mention their eye brows as $5 in their board but when u get it done it's $12. She told me that she was removing the board in 2022 december but the board is still there. I then later read all other 1 star reviews she has been giving different answers for different people read more

Arch Threading & Wax Center - Manipulation of the owner - adding extra session to your package without your knowledge! RUN AWAY - Threading Services Near Me - Fremont, California

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Mamta is fantastic. She is fast and the waxing does not hurt. It is easy to get an appointment and they accommodate even if they are busy. Her threading does not leave scratches on my skin. I would recommend her. read more

Mamta is the only person I trust with my eyebrows! She always shapes them exactly how I like, clean, natural, and even. She's consistent every time and really listens to what I want. Highly recommend her if you're picky about your brows like I am! I recommend this place! read more

"Beware of this place! They are scammers. The property is very dirty, and the customer service is terrible. They will take your money without providing what they promise. Stay" read more

Hostility and bad customer service. They don't know the shape of an even eyebrow. They don't listen to the customer

I usually never have a problem with this place but i waited 45min today and never got helped. I ended up leaving.

I've been coming here since high school to get my eyebrows threaded. Everyone there is very kind, but I always have Mamta do my eyebrows. She makes it quick and painless and evens them out (they grow unevenly). I brought my aunt recently and she loves it just as much :) read more

Complete scammer. please read this before you buy a groupon. Groupon says the waxing packages can be bought by customers who have not been to the salon in 6 months. I had last gone in 2021 for eyebrow treading (not even waxing), so I purchased the waxing package. When I called to make the appointment, she said I couldn't use a Groupon as I was a repeat customer. I said that policy does not align with what the Groupon fine print said, she said it didn't matter, "This is our policy just fyi.". I asked how they assume their customers know that, since it does not say that anywhere on the groupon and she said "Please reach out to Groupon to have that conversation". She said she'd honour my Groupon rate, then proceeded to tell me a rate higher than my Groupon rate. She also said the charge for hair growth is higher than what's written on the Groupon (more than double). I wish I could give a 0-star review but it's not allowed. read more

I would've given the place a 1 star but the person who did the beauty service I came in for did a decent job. However, customer service at the salon leaves much to be desired. The person who texts is incredibly rude and un-customer-focused. I truly regretted getting the Groupon but was stuck and had to go in. She had even redeemed the Groupon before I got there, which is sneaky. Avoid it if you can. Added: Seeing the owner's response, all I can add is, " congratulations your approach will ensure that a customer you've trapped once via Groupon never comes back!" No decent salon will charge $25 for rescheduling or ask how long hair to charge extra! Even your staff thinks it's nuts! It's desperate, greedy & absolutely absurd! read more

Horrible experience. The first time I went here, the manager made my eyebrows extremely thin even though I asked to keep the thickness and do a simple clean up, and I was very unhappy with the results. I went again a month ago and a new girl was there and she did a fantastic job last time, so today I specifically asked for her by name because I only trusted her to do my eyebrows well. I called in advance and she said she could do my appointment. I get there, and she is finishing up with another client and once I sit down in the chair, she says she has to leave and says the manager will be doing my eyebrows. I was already upset by this because I specifically asked for her and she left when it was my turn, which I thought was very unprofessional. I was hesitant because of my poor experience the last time with the manager, but specifically told her again to please keep the thickness of my brows and only do a clean up since this was the only time I could get them done this week. She completely cut my eyebrows in half and did a very sloppy job. My eyebrows both look different and are extremely thin, and there are patches missing from the front. Throughout the appointment, she was also extremely rude. I know they only take cash or debit, so I brought a $20 and she says she doesn't have change. She starts getting angry with me even though I was the 2nd customer of the day and she doesn't even have change to give me back. Why are you getting upset with the customer when you run a cash only business and don't have adequate change to provide? They also don't provide this information over the phone, I only knew they take cash/debit because I have been here before. Extremely disappointed in this place, very unprofessional business and not going back here again. Update: the owner just called me and instead of apologizing started yelling at me to tell me not to come back and getting extremely defensive, and then pawned the phone off to another staff member to apologize on her behalf. read more

I've been coming here since they opened years ago. They are knowledgeable about threading, waxing, and facials (probably the other services too). I would have given them at least 4 stars, but the management and operation of the business is horrible. They do not know anything about the pricing or specials. Don't bother getting a Groupon or other discounts. I've had the same experience as other posters -- they'll always give you some excuse to charge you regular price ($12-15 for eyebrows). In all the years I've gone there, I haven't seen a manager on site. I think the management has even changed over the years, but the problems have stayed the same. Another word of warning -- they're always looking to upsell their services. For example, you go in for threading, and they'll try to sell you on a facial and other skin services. Also, they don't take credit card for charges under $25. read more

One of the worst customer service! Firstly the lady in that salon doesnot know how to treat her customers ! She gets irritated easily ! Secondly they don't even take appointments and had to wait for an hour for basic services! Will never recommend this salon ! Hope there is 0 star to give to this salon ! read more

This business is a complete scam for years now they have had a signs that are all over their business advertising five dollar eyebrow threading yeah when it comes time to pay for some reason the prices are always fluctuating from seven to $15 now and they are it's no one's responsibility in that studio to let anyone know until someone is being charged which is complete bullshit this place is a complete scam because they know people who come here because of the five dollar price tag and then three times more DO NOT COME HERE Shiva Beauty Salon on Grimmer is much better and don't scam customers read more

The service here is very good and its nice and clean. Manu does threading very well. I will recommend this place. Thanks read more

Arch Threading & Wax Center - Threading Services Near Me - Fremont, California

This is a locally owned business and the women working here are kind and professional. I had underarms, legs, and Brazilian wax. The lady that did the waxing is the reason I will keep coming back : she is able to relieve the pain by applying pressure after ripping. And she did everything in 1 hour! She was an angel. 3.5 Stars because the lady waxing me is not perfect at waxing. She accidentally bruised my inner thigh by not holding the skin. To be honest, that's because I have thicker thighs than most. She only made that mistake on once. She also rips the strips a little sideways instead of with hair growth so I had her redo some places. Not a big deal. Trust me when I say WHO is waxing you is important. You want these ladies taking care of your delicate needs. Did I mention that they're very affordable? And kind :) read more

I have used Arch Wax for the past 5 years. I recommend their services for eyebrows, waxing and facials. The entire team is extremely professional, clean and I have never had a bad experience there. Lately I have been going to Deepti for facials and skin treatments. She has been really good to me in explaining what she is doing throughout the facial. She also guides on what/how I should be continuing and taking care of my skin. I give Arch 5 stars. read more

Horrible service. They scam people in Groupon. The Groupon specifies that you are able to use it if the customer haven't been active in the last 6 months (my case). However, once you let them know you would like to use a Groupon, they don't want to accept the coupon since it's only for "first time customers" which is never specified on the page. read more

Arch Threading & Wax Center - They didn't accept the Groupon unless you are a first time customer. - Threading Services Near Me - Fremont, California

This is going to be a long review. Please bear with me. This salon was previously in Newpark mall and I took a package for 10 eyebrows + 10 upper lips. I paid close to $100. And then without any notice, they moved to this location, which is nearly a 20 min drive from my house. The owner of this store is EXTREMELY arrogant. The first time I went to this location , I told her there was no notice when they moved and she told me it was not her mistake or her problem. Today , unfortunately , she was present again when I went it and after going to this salon close to 3-4 times, I was told , there was no record of the fact that I had paid for the package. I was furious, but I politely sent her my bank statements and asked her for a refund. But she was adamant about not returning the money. Update: The owner just messaged me telling me not to come into the store since I posted this review (I wish I could attach a screenshot of the ). So I guess I am going to be losing $40 but never going back to this salon again! This is in response to Deepti B(the owner)'s response to my review: It is shameful that you are blatantly LYING on a public platform that I did not pay for the packages. I hope you realize I can share the bank statements of the 2 payments I made (that I sent you earlier) here publicly. read more

Got a Groupon! I called them to tell them I had an Groupon and made an appointment. I get there and they tell me I've been here before. I asked for the manager, she tells me the manager isn't available. When I get upset she tries to offer me the same service at regular price. I've never been here before. Please do not buy Groupon and save yourself the frustration and wasted time. I will contact Groupon. I should have believed the reviews, they are telling the truth. read more

Coming back on here 2 years later to say that my brows are STILL messed up thanks to Shilpi. The skin is still peeling and hasn't healed. My brows don't look the same anymore unfortunately. And their customer service isn't all that. Don't go here! I've been going to Sharon's Threading in Fremont and love them. read more

Please see the way this business talks to customers. I was not happy with the service or the cheap product who gave me rash, bumps, ingrowns plus and I have legitimate reason (moving out of town) and asked nicely for my refund for a prepaid package they pushed to sell to me the day I went there. I never used it nor intend to. Waited a week for someone to call me, no one did and when I asked again over and over today, I got this treatment. Horrible owner and a liar! She gave me her cell the first day I went to the salon and she forgot she did. She lied saying she is just an employee so she keeps my money. She won't go far with this shameful treatment and horrible service. read more

Bad service, have a Eyebrow and face package with them. Called 3 times to check whether they are busy. No one picked the phone. When I went in person they said 1 hr waiting for Eyebrow and they are only handling long appointments for waxing. They should be creative to handle for Eyebrow service. Never buy package with them. read more

This is my second review. Beware of this scammer shop. It's October 19 now and from August 3 when they charged me for service that was already paid for because of their incompetent system of tracking of services done, they still haven't refunded my money. I have been calling and calling and the person who answers the call and texts who i think is the owner keeps on saying that it was refunded but when asked for a proof, she said she would send me but that was a week ago. I am just pretty upset and frustrated with this but they don't seem to care. Truly scammer with a thick face. They truly deserved to be complained to the consumer affairs. And this kind of scamming will never get their business successful. read more

SCAMMERS !!!! I went for the first time and they charged me 15 when the sign outside clearly says 5 dollars for eyebrow threading. They didn't even inform me about this prior. They also did a mediocre job with my eyebrows. They advertise a different price and charge you another price. They also asked for my ID when I was just trying to get my eyebrows threaded. I am very disappointed and will never go back again. I suggest no one else also goes read more

They advertise eyebrow threading for $5. That's an outright lie. They charge $10 only for threading eyebrows. If you want to do upper lip, lower lip, etc., they charge per sq centimeter of your face. The attached invoice will give you the true picture. Such a pack of lies. read more

Arch Threading & Wax Center - Threading Services Near Me - Fremont, California

LOVE THIS PLACE. Deepti threaded my brows and waxed my arms when I came in. She was super friendly and it was completely painless! She knew exactly how to shape my brows and it's also super affordable. Setting up an appointment through the phone was very quick and easy. The place also is nice and has cute designs. Their new park mall location is also great and looks luxurious. I will definitely be back read more

Avoid this place. Worst customer service and no empathy at all. Appointments are usually ignored and they make you wait like normal walk-in. Deepti is worst and doesn't respect customer a bit. read more

Sent the below email Sunday and still have yet to receive any type of response even though I left my phone number. Fortunately Groupon handled it. Hello, My name is Shacoya. I would like a phone call from a manager/owner (who is above Debbie) regarding misinformation I received when I visited the Paseo Padre location. I am sending this email in case my in person request for a phone call gets lost amongst other tasks. I purchased a Groupon and used it on December 23. I saw the expiration date was January 19 so prior to getting services (and while I could still get a refund through Groupon) I inquired about this. There was no way to get 3 Brazilian waxes in less than a month. I spoke with Kajal and someone else, whose name I cannot remember, in person. They assured me that it was fine for me to get my 1st service and just to make sure I let them know it was for a Groupon when I booked my next 2 services and it had to be at the same location. Due to my schedule changing at work I was unable to come back to the same location because my days off switched to Monday and Tuesday when this location is closed. I had another schedule change at work and came in today and was told by Debbie that is not in fact true. She then told me I had to buy another package with your salon in order to use the ones I already purchased because she had to go by what Groupon put on my voucher which is that services must be used within 90 days. I showed her my voucher (I attached a screen shot) and no where on it did say anything about 90 days. Her response to this was "I don't know how Groupon works" and "I'm not breaking our contract with Groupon for one voucher. I'm not doing it." even though she clearly saw it does not say that on my voucher. I don't see how this is a breech of contract when my voucher does not say this and I also was not offered a credit for the value I paid even though that never expires. I am very displeased because had I been told this at the time I came in for the first service I could have easily requested a refund or at least had the choice of getting the service knowing the other 2 would not be an option. read more

I've been going to this location for a few months and the standard of quality is very similar every time; however yesterday I saw a lady named Rabia and my eyebrows are looking amazing, she cleaned very well and shaped them back to the way I like them to be! Thank you Rabia for such great skills! read more

I visited Arch Salon- Paseo Padre Parkway, last Saturday afternoon for eyebrow waxing and imagine what they have done to me, I am going through immense pain and emotional stress with their service. I will never go back there and I WILL BE PROCEEDING LEGALLY. read more

Arch Threading & Wax Center - Skin totally pulled offer due to negligence of salon lady. - Threading Services Near Me - Fremont, California

Beware of their prices. Very sneakly-proced-business. I went to Arch Threading Fremont Lakes area: They charged $5 for eyebrow threading before which went upto $10 in covid for additional services on gloves etc. Now with no gloves, they are still high. Today they charged $12 for eyebrow thread, felt like i got ripped off, so now from $10 it went to $12. They have no explanation why something $5 is now $12 and keep saying "complain to our manager, not us". They keep pushing for membership but go on with sneaky price hikes. Dont take credit card and ask for cash/debit card. Also the board they hang doesnt have any proper pricing. Please treat your customers with respect and have proper prices and price hikes that are reasonable. Going to avoid it from now. Also do not scam me by sending messages on my phone saying threading is $5 read more

Sumena I believe did my eyebrows, she was great super friendly and did my eyebrows perfectly and not too thin like other places. She is super light with her hands and I'd highly recommend her. The price is great and I think others who complained, just don't know how to be patient and speak to the employees nicely. Will be coming here from now on to get my brows done. read more

UPDATE: I come here at least every three weeks and get waxed and threaded by Shilpa, she is AMAZING at what she does. She also taught me not to pluck between appointments because I was experiencing ingrown hair on my chin. My fave has never looked better! I also saved a lot of $ by buying their wax and thread packages. I promise you will not be disappointed!!! There motto is "We Wow Brows" and they really do, my brows have never looked this AMAZING! Great experience, I found this shop on yelp, called and they were able to fit me in. Debbie the owner was so nice, she even text me the address, what GREAT customer service! I explained to her I was looking for shop that I won't break out with threading, which I prefer, because waxing breaks down the elasticity of your skin when they pull the wax off. She explained that they use a specific technique (puts a specific oil on your skin first before applying the wax the prevents the pulling). The oil they use smells like Jasmine and the wax smells like CHOCOLATE!! Kajal was very sweet and gentle, she first threaded my brows ( them) and then waxed my full face, including my nose, which I never experienced before when getting my full face done, and then a nice facial massage to top off the experience. my way out I mentioned the fact that she waxed my nose and Debbie said that it takes out all of your blackheads, which totally made sense! They currently have three locations and two more in the works! You have to come and try them out, you won't be disappointed!! read more

I went for my eyebrow threading and they did a worst job. I noticed that chunk of brow hair missing from my browline.Will not recommend this place for threading . It was my first time and they were more interested in signing me up for packages. read more

It's a hit and miss with this salon. I got a groupon which included full legs, bikini line, and underarms waxing. In addition to the groupon I paid extra to get eyebrows done and waxing for my arms. I'm thoroughly disappointed. Positives: the person who greeted me (seems like the owner) was super sweet and nice. The lady who did my waxing was also very nice. I had an appointment but I arrived 30 mins before that hoping they would get me in sooner. I was taken in right at my appointment time. Negatives: I am growing my brows, so I asked for an eyebrow cleanup. ($5 for clean up and $7 for shaping). In my past 10 years of getting eyebrows done, when I say clean up and that I'm growing my brows they're careful and leave an extra line of hair. She went ahead and shaped my brows(didn't charge me for shaping though). I like my brows thick in the front and tapered at the ends. Now they're same thickness throughout and I absolutely hate them. Yes I could've said something there but you can't bring back threaded brows. So now I fill them in. Waxing negatives: obviously I'm gonna be in pain for a bikini wax. That doesn't mean you don't do a complete job. The wax wasn't applied in hair growth direction and was not pulled against hair growth. Which means my hair may grow back faster. The Biko line was not clean, my knee was completely missed. So I have hair in my knees. And hair was missed near my elbow. I will add a picture near my elbow for proof. And I know you may think I could've said something. I was in a rush and the reason I pay money to get it done outside is because they're professionals and I except nothing less. Just because I have a groupon doesn't mean you do a poor job. Because of this experience, I would never pay full price to get anything done there. Just to clarify groupons are sort of a trial situation. If the service is good that's when somebody would be willing to go back for a full price service. I had no privacy. Half the area has a see through curtain and the other half is ok. I can't imagine getting a Brazilian there with somebody walking by to grab supplies, which did happen during my wax. To conclude, the staff was extremely sweet, amazing bedside manner. I just would not go back, whether I have a Groupon or a beauty emergency. read more

Arch Threading & Wax Center - Missed hair near my elbow - Threading Services Near Me - Fremont, California

The owner Debbi has no sense of customer service. Seems like she has anger management issues and she can't take criticism. She literally started cussing at me during my last visit with my friend just because I pointed out I didn't like her work. Geez lady, get some help. I wasn't being rude, I will point out if your employees mess up my brows, learn how to handle customer complaints for your incompetent skills instead of lashing out on them. This happened in the month January 2020 and her exact words were "go put a Yelp review, i don't care ". There are so many better options out there. No one wants to pay to deal with someone with anger issues. read more

Manu did my eyebrows and she cleaned them up super well!!! Definitely recommend!! I been coming to arch for long time. Love it here.

I came in to Arch Threading & Wax Center salon one day just for a quick eyebrow threading not knowing that this salon would change my skin forever! My Brow artist Sruthi noticed how bad my skin was getting and offered me a free consultation with Debbie. Debbie evaluated my skin and knew exactly what to do and what I needed. So, I made an appointment and that was the best decision I've ever made. This was probably one of the first real facials I've ever had. She really focused on my skin needs and how to transform my skin. My skin is looking radiant and flawless because of her!! On top of that, my Ph balance is totally on track because of this facial!! No more excess oil or large pores. Definitely a loyal client now. Thank you!! read more