First the resort is nice along with the cabins here plus being right by the lake…read more
However, beware of the owner Kim...Me, and 3 guests rented a cabin at this resort last month and Kim did make the visit not so pleasant. If you want your privacy invaded by the owner with family friends visiting along with extra fees that should not be charged along and last awful customer service skills, then this is the place for you. I myself was only there for just under a week. The owner is charging us way more than we were quoted. We were quoted just under $3000 for the entire rental and then after we left added all these fees to the final bill which we were not told about at all, more about that later in this review. Other than the final charges being way over and not told about prior, Kim did some things which we feel crossed the line along with showing she does not care about customer service when there is a dispute on the bill. During time at cabin, one of friends family came up for part of the day, while outside having a great time talking a nice conversation, the owner Kim unexpectedly stands behind them listening to the conversation Friend and her family members are having then RUDELY interrupts and starts talking about herself. Not only time too, I was outside with good friend, his good friend from Hibbing, saw Kim driving around, yet felt she was listening to our conversation. Not a pleasant feeling at all, makes you feel uncomfortable. Last year, friend (2021) was staying there and Kim asked her to take photos of any license plates for ANY visitor, even if friends or family visiting the resort then send over text. Reason being too is Kim or her assistance to run background checks on them. What an invasion of privacy! Friend was so embarrassed too. Background checks to that nature should only be done for certain purposes NOT visiting a resort, never ever seen that in the 40 years Ive been living.
According to the Better Business Bureau, the resort has been in business for 27 years, BUT the sad thing is Kim shows poor customer service skills. On final bill we are being charges extra guest fees when only 4 were staying at cabin at any given time, but Kim claims in her rebuttal due a family reunion friend was having the "Septic and Well systems would be severely taxed." The problem with the owner's claim is it's a TOTAL LIE, friend had family over, BUT THEY Never stayed in the cabin or even go inside to use the restroom. Owner Kim did say 4 people can stay in a cabin with no extra guest charges, as I noted, NOT ONCE during the 2 weeks when we were renting had any more than 4 people in cabin. In addition, we were charged 15 bucks for 2 bags of ice and get this...$90 BUCKS for using 2 pieces of firewood. When we asked about the charges on final invoice, Kim refused to talk about, and sent nasty text messages to f. Since I agreed with my friends to pay the final charges, I sent 2 emails to Kim asking for a reduction plus extra time to pay and asking the cost of rental stay as quoted, never got a response back to me, BUT Kim sends only to my friend nasty attitude text messages with outrageous excuses for the extra charges. Here is the thing I have figured out , she will be like that with women but not with guys. It's like she is scared to speak to me which is appalling for a business owner and a shameful thing to do when it comes to customer service. My advice...AVOID renting a cabin here at all COSTS. I've given the owner Kim one last chance to reply TO me. If she does NOT, I will be filling a complaint with Better Business Bureau and with the Minnesota Attorney Generals Office. Last the MN Dept Of Commerce might be also contacted. Likely the owner Kim will reply to this review, but her side of story will be all not true. One last thing, on day of checking out at the cabin, her mom really helped to clean the cabin out. Kim does a walkthrough then demands friends 74 year old mother water the plants outside when it should be either Kim or her employees job to do, but wait Kim has no workers because they all quit I heard due to how she treated her employees.