I took a chance and switched over to this pharmacy as its a shorter drive. The lack of…read moreincompetence is outstanding. 4 of the times I had prescriptions filled, 3 were wrong. Either they just filed a new prescription from my doctor instead of filling it. And when I went to pick it up and was told this, they didn't even fill it that day, I was told I had to wait in que and return the following day. And the girl was very rude. The male Pharmacist is very knowledgeable. The East Indian Pharmacist is not and isn't very friendly. When the printer was broken and couldn't print off my new med information, she told me that there was no side effects..... Google says otherwise. Needless to say, I returned to my old pharmacy.

The pharmacy has wonderful staff. They are friendly, knowledgable, and have a quick turnaround on…read moreprescriptions . When I needed Covid medication, they even called me to say it was ready. Dianna B.

Excellent customer service! Very friendly cosmetics and pharmacy. Helped me with everything that I…read moreneeded. They went above and beyond through helping me choose the best cologne for my needs and in terms of the pharmacy, they helped to explain my vitamins. Also, very good senior day discount. :)

I had a terrible experience! I called, and my friend called: they would not stay open 3 minutes…read morepast closing to give my friend Benadryl. My friend had a serious allergic reaction and her life was put in danger by this significant lack of flexibility.

The service at the pharmacy is very good, I have never been disappointed…read more The cost, however, is over the top. Rexall Pharmacy is applying almost a triple mark-up on Generic Medications. Eg. One Prescription at Rexall $32.15, same prescription at Costco $12.22. This is gouging and taking advantage of people during their time of need. In addition, they add a $1.00 for each prescription to cover insurance handling fees. Our insurance will never cover the full amount of what they charge.

Always WAY too long to wait for meds, sometimes next day. Today was the last straw for me (taking…read moremy business elsewhere) after I was given only a third of my prescription. Have had terrible experiences with them all year, never issues in the past. Something has gone terribly downhill there in the past year. Won't return after I get this latest issue sorted - it's enough that the medical system is hard to navigate when you're unwell, nobody should have to deal with rudeness, incompetence and extremely long wait times when they're feeling down.

So aparently being open 24/7 365 days a year only applies to certain parts of this Shoppers Drug…read moreMart! I needed some shampoo and conditioner while visiting my parents and I was relying on Shoppers being open on Victoria day. The store was open but due to some stupid bi-law in Barrie, Shoppers could only have 7500 sq ft of retail space open. Instead of blocking off the electronics section (for example), they blocked off the make-up, shampoo and body wash sections! Thanks shoppers... I am sure cottagers will be happy to know they can pick up some games for their Wii in lieu of soap!

The pharmacy failed to call me several times to tell me a drug or another was not covered. I did…read morenot discover this until I went to pick it up. Disappointed that they did not call and inform me.

This pharmacy and the staff are wonderful. The best. It's sad that when a customer who has always…read morehad a good experience only chooses to rate the one bad experience they had. I have never had better more personalized service from any pharmacy and especially the staff that work there.

I have always had a good experience with this pharmacy until today. I'm sorry I don't know her name…read moreor how else to describe her but she is the only Asian woman I've seen working there. Keep in mind I've only lived in Midland for a year. We went to see the Good Doctor to get my father in law's prescription filled. He is blind and gets blister packs. This is his second month getting them which come to think of it, I wonder if they assume I know or knew I should go early to get it or how early? Anyways I'm not a mind reader....back to my review... the Asian woman at the counter explained after half an hour of waiting that they hadn't gotten his pills ready yet. I just mentioned we had a bus to catch in 15 mins because I was hoping they could make him a priority. She said sorry but I can have it delivered to you. Great! Thanks! We went home. I called just to see if they had an aprox time. This was 3.5 hours later. I wasn't angry just asking. It was the same woman on the phone as at the counter because she told me they have been very busy and I have been told 2x to come in earlier to get his prescription! I was shocked! I would never expect to be treated like an idiot like that. I explained that I didn't recall ever been told anything like that and she angrily said well you have been told 2x! I said excuse me! Have I ever met you? How do you know what I have been told or not told to be like this with me? I've never met you in my life! She said well you've been told 2x so you can come pick up your scripts tomorrow. I asked her to send it to Walmart. I am so upset with her. I hope management can listen to the phone call. Disgraceful treatment.