Top line...if you rent from them be aware that you will have little to no support with any issues…read moreyou encounter on the road. There is a telephone number you can supposedly call for support however we were never able to reach anyone to speak with. I phoned at least a dozen times over the course of a week with the issues we experienced and most of those times was on hold a minimu of 15 minutes with no answer. Most of the telephone prompts end up just directing you to submit an email via the "contact us" link on their website, but they are not responsive. Details regarding our issues are below. My husband and I flew to San Francisco and rented a campervan from Roadsurfers in early June 2026. The reservation process and pickup went smoothly and the people on site who assisted us were knowledgeable and just wonderful. However, customer service after pickup is non-existent. About 5-10 minutes after we left the lot, we noticed some hairline cracks in the windshield. It was very difficult to see and only noticeable after we drove into a shaded area - almost impossible to see in the bright sunshine. I immediately sent a note to their customer service with a photo (which took some effort to take to be sure it was visible in the photo) indicating that I wanted to ensure that they were aware this was preexisting damage that was not noticable (nothing hit the windshield after we drove off and we were still on local roads). It took two days to get a response which was that we should get it fixed. A deposit of $850 is required when you pick up the vehicle and at that time we were advised if any damage occured the deposit would be applied to it. Our deposit was not credited upon return AND we ALSO received a bill for the deductible of $850 for damages (we purchased their middle level of insurance). I tried to reach someone in customer service to discuss this but as mentioned before you can't get through to a human. After trying all the various prompts, I was able to connect with someone who speaks German only and using their little English assured me someone would call me. I have not received a call. I also sent a 2 messages via the contact us link - it is now 3 business days after the last email and still no response. I will continue to work on getting this resolved. In addition to issue with the windshield, we were unable to make the heater and water heater work in the van. We are experienced RVers (20+ years) and know how these systems work (and one of us is an engineer). We did all the troubleshooting and looked up online how to fix it, but nothing worked. Important to note that actually testing these two systems specifically was not a part of the pre-departure checklist. I tried the provided customer support number but was only able to reach someone who speaks German (as above with the windshield issue) who assured me someone would call me. No one ever did (are you sensing a pattern yet?). I also submitted at least 3 requests during the week via the contact me link. One person did respond and assured me he would escalate our issue for help, but I never received another response. So there was no heat and no hot water during our trip. And a few nights it was chilly. I was hoping for some sort of deduction or refund for the inconvenience of not having hot water or heat but no such luck. If you have other options our recommendation is that you pursue those. If this is your only option, just be prepared to be frustrated and neglected.

I rented a van from Roadsurfer and was given a different model van that had a broken toilet. I…read moreimmediately called Roadsurfer to report the broken toilet when I discovered that it was broken. I went through several phone calls with them, very frustrating because the wait time on hold was up to an hour and I got hung up on more than once. They sent me 6 hours and hundreds of miles out of my way to get a replacement cartridge, but they didn't have a working cartridge. They said this was common, those cartridges break easily, so they are always out of replacements. The guy gave me a "less broken" cartridge. Apparently, they did not record that I had been to their Hawthorne California site, nor did they note that they gave me a broken cartridge. When I returned the vehicle, they said I had broken their cartridge and charged me hundreds of dollars for it. Also, there were issues with their infotainment system where it kept blacking out and giving me errors. A smoke detector went off on the back of the vehicle and I tried to call them for immediate help, but was hung up on after 40 minutes. Their emergency contact system said it could take up to 7 days to hear back. I drove with the windows down on the vehicle for two full days in freezing weather. By the end of the trip, my dog had a seizure and died. Roadsurfer is saying none of this happened and they are taking no responsibility for any of it. And again, charging me hundreds of dollars for a cartridge that was broken when the guy put it in. These vehicles are broken down death traps. Stay far away.

From the owner: Embarquez et découvrez une nature d'exception avec les bateliers !…read moreEn bateau le Bassin est plus beau ! L'Union des Bateliers Arcachonnais met à votre disposition une flottille multicolore de 33 bateaux allant de la pinasse traditionnelle au dernier catamaran construit en 2014. Les bateliers vous parleront de leur bassin à travers leurs commentaires pimentés d'anecdotes locales. Embarquez et laissez vous guider du delta de la Leyre jusqu'aux portes de l'océan sur cet extraordinaire plan d'eau qu'est le Bassin d'Arcachon.