My mother was recently in this location and we are really disappointed. I know people get busy and…read more work long hrs but this is supposed to be a great facility. But we found out differently. The lack of attention to patients was depressing. I heard a number of people besides my mom tell me the call button was basically useless. And good luck having someone come in to see what was going on. Hit the call button. And no response 20 mins later someone finally comes. And I seen it first hand. I would recommend they get a better response system some people are there who can't do things for themselves at all. I hope they get things on track. People need to know their family members are taken care of. This is not what you would expect

Months after leaving Kingston I received a bill for $1,994 with absolutely no explanation what it…read morewas for. I called and was unable to reach anyone with knowledge of the issue. I did receive a call a couple days later from a woman who said she COULDN'T help me, but someone would call me. Now what was the purpose of that call?? I never received the phone call she promised, and if these clowns think I'm going to hand over nearly 2000 bucks just because they say I owe them without knowing what it's for, they've got another thing coming.

My father spent nearly three years at The Lakes of Sylvania. I buried my father yesterday. He was…read more98 years old. This staff was wonderful with dad. What most people need to realize, is the importance of building a relationship with the staff caring for your loved one. It is a team effort. This is a care facility. They cannot and should not be expected to give private duty nursing services. It is unrealistic for any facility to be expected to do this. You have to be willing to reach out to the staff and work with them. Come to them with concerns, but also realize a thank you goes a long way when you do this very hard work. I can't begin to thank the staff for the care dad received especially during his final days. I stayed with my dad to care for him and make sure he knew he was not alone. I believe that was my honor and duty, but this staff cared for me as well as my dad. The concern for my well being touched me to my core. I will not forget the compassion my father and I received by all the staff. The flower arrangement that was sent to the funeral home was so beautiful and very appreciated. Staff who became friends were there at the funeral home to support me and my family. Their concern did not stop as dad was taken from the facility. If you are looking for a facility to "team care" for your loved one, stop looking, the Lakes of Sylvania should be strongly considered. I will only refer folks to this facility.

Our experience with Lakes of Sylvania was beyond tremendous. My loved one experienced care in both…read morethe assisted living wing and also in the skilled nursing area. The director, the nurses, the physical therapists, the chef, the cleaning department and various departments ALL provided the best of care possible. The communication which existed between Lakes of Sylvania and her family was also tremendous. Each day an updated Covid report was to be found in my email and a weekly video was posted to inform all families members of the events of the week. I was able the connect in person with the staff whenever I so desired. My dear one got the BEST of care and compassion from everyone within the walls of Lakes of Sylvania. I would give this campus my highest recomendation. I owe them my deepest gratitude.

I stayed at Heartland for a week, post a total knee replacement. I found the staff, from Nursing,…read moreto Aides, to therapy, both OT and PT, dietary and Housekeeping, i guess i am saying, all the staff..were kind, caring, considerate and very willing to take care of all my needs. Everyone was very encouraging, and always smiling. I will definitely return to Heartland when i have my second knee replacement!

From the owner: A Proven Leader in Skilled Nursing and Rehabilitation Care…read more Heartland Health Care Center's skilled nursing and rehabilitation centers offer post-acute services for those transitioning from hospital to home. This specialized quality care helps shorten or eliminate hospital stays, laying the groundwork for a successful discharge. Some of these services include: high-intensity physical, occupational and speech therapies, cardiac recovery, stroke and other neurological recovery care, skin and complex wound care, I.V. services, diabetes management, oncology care, and orthopedic and joint replacement recovery. With individualized programs and a variety of post-acute services, including a specialized MedBridge unit, Heartland offers rehab hospital caliber health care options to meet the unique needs of patients and ensure that they receive outcomes-oriented care that will speed their recovery and their return home.

Great facility! Very professional staff. We are so thankful for the care my mom is receiving!!!read more

From the owner: Located in the heart of Sylvania, Kingston Residence of Sylvania offers Independent, Assisted and…read moreMemory Care Living adjacent to our Skilled Nursing and Rehabilitation center. Kingston aspires to the highest standards of caregiver training, nursing coverage, wellness programming and safety protocols. Choose Kingston and take peace of mind knowing your loved one is in the best hands possible.

I was a patient at Franciscan Care Center from 10/1/23-11/13/23. I went there primarily to rehab…read moreafter an extended bout of cancer complications. After two weeks, I was transferred to the other side of the nursing home which is long-term. It was an absolute nightmare. The food was almost inedible. Even the staff members said, and I quote, "Even I wouldn't touch that." One is not allowed to shower alone there, which meant I had to wait for someone to be present. I waited EIGHT DAYS for a shower. That's unacceptable. Part of my cancer treatment is a constant round of testing and doctor appointments. It is the staff's job to set up transportation to and from all appointments. Because of their negligence, I missed multiple testing and other appointments that contributed significantly to my care, both long and short-term. Something is seriously wrong with Franciscan when it comes to medications. I am on a palliative pain regime as I have cancer throughout my body. Three times in three weeks, they "ran out" of my pain medications. My night nurse commented that in the two weeks he'd been off, a lot of people were missing their pain and anxiety medications. There's something very wrong with that. I was luckier than many other residents because I'm of sound mind and quite aware of my surroundings. So many others have no one to speak to them or for them and I write this in support of them and their conditions which I'm sure have not changed. Some of the staff were very nice, but others were just plain rude. Credit to the nice ones. I'm also writing this for anyone considering Franciscan Care Center. Please DO NOT put your loved ones in this institution. It looks nice, but it's deplorable. I left without their approval. I refused to stay there one more day. If you have someone in there, pay close attention. Better yet, get them out!

I was very pleased with my care at Franciscan Care Center. All the nurse aides,nurses to…read morehousekeeping were very hospitable considerate integrity and humility. I give a 5 star rating leaving no one put Thank You and God Bless Franciscan Care Center.

Regency Hospital is hands down the best in the area. The staff is exceptional, ive never felt like…read morean interruption, they take amazing care not just physically but mentally as well. Very professional team from the leadership all the way through! Great nurses and CNAs that are just top notch! Absolutely recommend!!!! Five stars isn't enough!!!

I'm leaving this as a placeholder for my comprehensive report that will be forthcoming once I'm in…read morea safer environment to do so. It's nothing active physical that I'm worried about, It's my dependence on staff to enjoy their work and job since with any movements my O2 saturation can and has gone below 42% at which time I totally lost visual acuity but not auditory. The last thing I did hear was after a code was called on me. One person said "he's blue, another couple were laughing " After calling the code everyone was in the room seeming to be apprehensive/unwilling to do anything. Then I lost all consciousness. I guess 16lpm of o2 and the rebreather brought me back. When I started my journey to this facility via St. V's I was able to breathe with room air up to 3-6lpm of O2. Now if I'm absolutely still or sleeping I require from 8lpm to 10 lpm just laying on my side. If I maneuver to pick something up or moving the absorbent pad underneath me my O2 levels will drop into the low 70% range and require the O2 rebreather be used and the high-flow hospital Air on 16lpm to slowly recover. Nurse Shawna figured out a new trick, she said I refused all my meds except for Magnesium, metoprolol, and metformin. Since my Oxygen drops so fast and by 40-50% sometimes. It causes me anxiety, that feeds into my breathing problems and makes me more anxious. Getting only 2 of my many medications and Nurse Shawna saying there's nothing she can do once she puts the order in is way too much power over the life and death for one person over their patient. As soon as the new shift came in they immediately called the respiratory therapist and she started a breathing treatment and elevated my Oxygen up to 15lpm. Nurse Shawna would make hospice nurses blush. Dr Kevorkian could make Shawna an equal partner. I'm sure she has a lot to bring to the the gurney.

Gave wonderful care to both my grandma in law and husband's uncle…read more Nurses were amazing

My mother spent 7 days here after receiving a poor diagnosis from the Flower Hospital palliative…read morecare doctor. The nurse liaison was also way off base. They insisted our mother would be best served in this facility. LESS than 12 hours later we were told by the nurses and social worker that our mother didn't belong here and we needed to find someone else immediately. This was less than 24 hours after receiving a terminal diagnosis. The care was horrible. They made her defecate in her Depends because "it was too difficult" to move her. They confined her to her bed and refused to let her even sit in a chair for the same reason. My mother weighs 150 pounds. We were told my mother bit someone and was constantly agitated. This is after 24 hours of asking them to provide the proper medications for her because "they couldn't get hold of them". The clinical director later said she absolutely did not bite anyone. They ruined her chances of getting into a hospice nursing home because of the biting report and keeping her on Haldol to keep her sleepy and compliant. They they told us the doctor was taking her off of inpatient hospice and we would need her to begin paying $270 a day to keep her there. The nurses were rude and brusque. They literally laughed in my mother's face when she asked for something that didn't make sense because of her dementia. This was one of the worst experiences of our lives. My three sisters and I couldn't wait to get my mother out of this facility. It made us sick to watch how she was cared for. The building may look nice but it's rotten to its core.

The rooms are SMALL, CONFINING, and often UNCLEAN. There are other facilities that offer larger…read moreaccommodations for comparable prices. The individual caregivers are remarkably attentive and the individual nurses are caring. However, what makes Charter Senior Living of Oak Openings nearly impossible to work with is the management team, especially the current Executive Director and the Director of Wellness/Nursing. It took the ED nearly a week to tell me how often rooms were cleaned when we expressed concerns about other residents using our mom's toilet or other residents urinating or dedicating in her wastebasket. The Director of Wellness/Nursing Director refused to accept orders from physicians about basic healthcare including orders to determine UTIs. I did more of his job than he did. They are not problem-solvers. They tell you all the reasons that problems are happening, but seem incapable of solving them. We had a resident who was fixated on our loved one. She unplugged her lights, tv, and modem. She stole pictures off of our mom's walls, stole her belongings, and took her hearing aids. She eventually threw water at a family member who was visiting our loved one and presented our loved one with her poop. Despite this being in direct violation of the code of conduct explained in the contract, they did NOTHING. The Management team explained all of the reasons that this was happening, but was not willing or able to solve the problem. A male resident showed up in our mom's bed and wouldn't leave. Again, a lot of explanations about why it happened but no solutions for how to solve it. How did Charter Senior Living of Oak Openings respond to these problems? They discharged our loved one! Yes, they were cited by the Ohio Department of Health, but the stress that they placed on our family during an already difficult time was unimaginable. Having a loved one go to a memory care facility is stressful. They made it worse.