We initially had issues with receiving a prorated refund of an "enhanced community fee" upon moving…read moreout of this facility. I had problems having someone contact us regarding this issue, but with some pressure eventually we were put in contact with the right folks. There was a delay in receiving the refund, which was of a large sum, and this made us quite uneasy. I've adjusted this review from my initial low rating due to the communication from Colonial Oaks and that they did provide the refund in the end, though it was refunded in 3 checks over about a 6 week period. If you consider this facility, I would stay away from their "Enhanced Community Fee". It offers an overall savings, but in my experience it was not worth it! Regarding staff at this facility, everyone was very kind and helpful. However, for us the overnight care was not provided, and this simply did not work in our case.

WOW what great FOOD! We have so much FUN at Colonial Oaks with our Residents! This was a…read moreValentine's brunch and we had a wonderful turnout! Our chance to give back to our Residents. Nia, (our Nurse) made this gorgeous arch, Edward was at the carving station, Tyler (our ED) was serving up pancakes, , and Carlton (our Chef) was making omelettes......both made at your request the way you like them! WOW what a great time we all had!

If you have a parent in need of assisted living I highly recommend Mayberry. The staff is great,…read morethey manage meds, cook 3 squares a day and go above and beyond what you actually sign a contract for.

What can I say about Mayberry Gardens? We moved mom there because the large Senior Living…read morefacilities she was at wasn't conducive to her declining mental capacity with Alzheimer's. Since day one, Dianne and the rest of the staff have been a blessing as we navigate this new phase in mom's life. I am so thankful that we found Mayberry Gardens and wish I would have found them sooner!

My aunt has been there over a year, in the beginning it was very nice. Then things started to…read morechange, first management, then staff, now you are lucky if you can find a staff member. The staff that is there is very nice and helpful, there just doesn't seem to be enough of them. Earlier this month I was in having lunch with my aunt, and reported a roach on the serving cart they were delivering meals to the table on....young lady replied, "yea they are everywhere".. really, what would possess an employee to say that. Do they really have a bad roach problem or was it just a one time incident? I guess time will tell.

This place is very nice. The folks who work here are wonderful and really care about the people…read morewho chose to live here. The food is decent and the facility is clean. My father lived here for 3 years and only had one issue with the times the van driver could take appointments for the doctor. One driver who was also the event planner not good trying to work with doctors offices.

I give this organization 3 stars. Most of the people on staff are very kind people. They did…read moreseveral times bend over backwards to deal with some of the difficult issues that arose with my brother who was in their care. The facility is very nice and has very nice grounds. Now for the troubling parts. I did raise a concern about his laundry; it was washed and then shoved into his closet willy nilly. His clothes were often inside out, meaning the night person ("you know it is hard to get good people for the night shift" I was told) didn't do their job. Now my big issue is that I was flat out lied to. When I signed my brother in as a resident I had to sign as the "Responsible Party." When I asked if that meant I was going to be financially responsible, which I was not able to be, I was told, "No. It will be your brother's funds." Now, after my brother has died and I moved everything out of his room within 10 days of his death, I am given a bill for two extra days of residency (when he was not there) and told that I signed as the responsible party. Therefore I am on the hook for this bill. I call this the old scheme of bait and switch. Mustang Creek: I wish I had a better words to say about the organization. But integrity is in short supply these days.

The facility services sound wonderful but they don't deliver. We visited my mother frequently so we…read moresaw her room usually was not clean even those they announced they were finally hiring somebody to only focus on this task; that only happened one week. Mom's laundry frequently wasn't washed weekly as stated and her clothes lost or stolen. I was constantly asking for toilet paper for my mother because she had none in her bathroom. The only 'recreational' organized activity I observed was bingo. People in the memory care house just tend to be sitting around on the sofa. The staff in the memory care house are under staffed and overworked. The staff turnover is high, but the ones that are there have lots of patience. They did try to correct problems when we talked to them. My mother saw the doctor they recommend in their brochwhen she fell. The doctor was nice and immediately scheduled someone to come to the facility to do an X-ray but she never returned my numerous calls when I wanted to find out the X-ray results. I finally had to ask the nurse send the report so I read it and have another physician review it with me and that took over a month to get that medical report. The cost is high but we were paying for services not delivered or of poor quality. They did make meals as stated. Since many of the residents don't have visitors, families may think they're getting service and quality what they were promised. Memory care residents don't always have an advocate or memory issues which prevent them from voicing what's needed so it's essential for services promised should be services delivered. Yes, we did talk and email the director to voice concerns. Finally had to remove my mother.

My mother in law is at Grand Brook in Garland. We were so worried the move would be hard for her…read more The caretakers are amazing and so loving and kind. They chat with her as they help her. They really enjoy their work! It shows in their care! They go out of their way to make sure she's safe and happy. She is genuinely enjoying being there. My husband and I are so happy that she has Grand Brook!!

Blown away by the tenure-ship of staff at this community. The Executive Director, and Assistant…read moreAdministrator, have been there 12+ years, along with some of the clinical and care staff being there 9, 12, even 17 years. This is unheard of in this industry! It's truly a testament to who they are as individuals, and as a community. This incredible staff continues to serve our seniors every day in a positive and uplifting environment and that is what really sets Grand Brook apart.

I could not have better things to say about this company. Ben and all of his associates are the…read moremost professional and caring team I have met in a very long time. I always feel welcomed and appreciated when I walk through the doors of Home Care Assistance. This is a company that truly cares about everyone they serve, from their consumers to other business professionals. I am very blessed to have the opportunity to get involved with and support such an amazing company that shares the same values and beliefs that I do. Delivering excellent care with passion and commitment.

I have had a wonderful experience with Home Care Assistance! I needed immediate 24-hour care for my…read moreMom as she was rehabilitating after a fall. Ben and LuKeysha were great: they set up a meeting with us right away and made us a personalized care plan. The caregivers have been amazing! They keep my Mom in good spirits and I have the peace of mind that she is well taken care of.

My mom has service with this agency. The services have been great. I work with Rohan Samson the…read morefield supervisor and he's been great. I would recommend this agency to others.

Deedra is an awesome nurse. Very polite and detailed, she's awesome ! make sure u choose her as ur…read morenurse .when I go back I'm going to make sure I choose her.