First impressions - a wide range of treatment "experiences" in the brochure that promised absolute indulgence....and then there was the easy to accommodate same day booking. Big ticks! Upon arrival you step in to a soft and sophisticated reception area and receive a friendly and supremely attentive welcome at the front desk. I was pretty sure this was going to be well worth the time and dollars! After being ushered in to the treatment room the vibe changed and I am not sure I relaxed for the first 10 minutes of my facial... Couldn't hear the music, the room was a little cold, the towels a little thin, the roof fittings dusty, the sound of wind whistling through one of the doors and the therapist's footsteps on the tiles all a bit distracting. However it was all upside from then on - purely on account of the brilliant and experienced therapist who delivered one of those facials where you totally bliss out and disappear from planet earth for the time; she was THAT good and my skin felt a million dollars afterwards. All in all a great experience from the treatment and service perspective. Improvements / attention to detail in the other areas would fulfil the expectation on the brochure, the price and first impressions. read more