I can't even begin to fathom the experience my wife and I have had dealing with Appliance Smart. In November, we ordered all new appliances from the Appliance Smart in Rochester, MN. We picked up our Washer and Dryer in January, and didn't have any issues with them. We had yet to start our kitchen remodel and the Rochester Store was good to us, storing our appliances until we were ready, which led to our delivery on May 9th. This is where everything took an unbelievable turn downhill. Following 4 separate phone calls and 2 text messages from the delivery driver, they finally arrived and started complaining about how far away we lived. Then, while I was showing the delivery lead Ray where the appliances are going, the other person, Frankie, was gawking at my wife through the window with his hand on his crotch. My wife was so uncomfortable that she had to stop cleaning where she was and stay out of site from this person. We immediately told Ray about this, and he did nothing. Then, Ray and Frankie started unboxing our appliances, revealing our brand new DENTED Refridgerator, and brand new BROKEN Dishwasher. I rejected the dishwasher, and after 2 hours of the delivery drivers trying to get a hold of ANYONE that could make a decision, I accepted a $250 refund. Then, after unboxing our range, Frankie pushed the brand new range off the lift gate across my gravel driveway, scratching the bottom of the black sides and getting gravel embedded all in the bottom of the range. I asked if thats how he always treats a customers expensive appliances, and he brushed me off like it was no big deal, while Ray apologized and said I was exactly right. Finally after numerous phone calls to the Appliance Smart store and the trucking company's owner, I was advised by Travis at the Rochester Store to sign for the range and Appliance Smart would work things out for me on Monday. This was also after when we bought our appliances, we were told that our microwave would be installed, the delivery guys said no, and that we were the 4th customer that was told that they they delivered to in the past week.
Roddy with the delivery company brushed me off and acted like my concerns about my range and the harassment were no big deal. We bought our appliances from Appliance Smart, I shouldn't have to be the one dealing with the trucking company. Appliance Smart hired them, not me. Then, less than 2 hours after delivery, I went to start cooking on the large burner. When the burner heated up, it shattered the glass cooktop, and the jar of spaghetti sauce broke through on the corner. I immediately called the Rochester Appliance Smart and told them what happened. Travis later called me after viewing the picture and said they would get a replacement range ordered on Monday. After hearing nothing on monday, I called on Tuesday, where Dave from somewhere in the Twin Cities called and refused to replace the range, and said that I dropped something on it. He also deflected everything about the trucking company away from Appliance Smart, saying I needed to contact the trucking company. Again I told him that that's not my responsibilty. I didn't hire the trucking company. He said he would only offere me a new cooktop at cost, and I could pay them to replace it, and pick up and deliver it back. I refused. After more phone calls and stops into the store, I got a phone call from Dave's boss, where he also acted like he was doing me a favor by getting me a replacement dishwasher, and offered the same parts at cost. I refused again, and then he called me a liar about the cooktop, and also about the harassment. I finally got so upset that I hung up on him and went to the Appliance Smart store in Rochester to get my money back on my dishwasher, and every extended warranty I purchased. I refuse to give any more of my money to such a terrible company as Appliance Smart. I went and bought a new dishwasher then from Best Buy, and they absolutely could not believe the treatment we have received from Appliance Smart. If it were possible, I would have returned every appliance we purchased from you. I only wish I had known in November that Appliance Smart is a company that doesn't care about its customers and one that condones sexual harassment of its customers. I will never do business with Appliance Smart, and will never let anyone I know give a dime of their hard earned money read more
