So last weekend, I was sitting on my back porch when my seven-year-old came out screaming, "Mommy,…read moredaddy, the washing machine's on fire!" Obviously, we were completely terrified but at the same time wondering if she was over exaggerating. Well, long story short, the belt and the agitator in my Speed Queen washing machine had broken due to its age. I didn't know that at the time, but I called my Home Warranty company, and they tried to send me Sears. I absolutely hate Sears. There's a reason why that company has fallen off the face of the planet. The reason is their horrible customer service. Nobody goes into their stores and buys their crappy products. Even their home repair company is worse. I have to tell you, I was beyond frustrated and disheartened because I felt like my washing machine wouldn't be fixed anytime soon. I called my Home Warranty back, telling them I can't have Sears and that I need to go with my own people. With enough passion and vigor in my voice, they gave me the opportunity and connected me with these guys. They understood my frustration and did everything they could to fit me in within a few days of my phone call. They were able to come out and fix my washing machine promptly, providing amazing customer service. Thank you, Mike, for fixing my washing machine and doing it with such care. I appreciate your warm and caring personality, as well as your desire to ensure my satisfaction as a customer. I have to say that my Home Warranty also appreciated their invoice and accepted it within a few hours. Hopefully, I'll get some of this repair paid for later on down the road. But for now, I have to say these guys deserve a solid five stars and a 10 out of 10 rating. I highly recommend them for all of you for your home repair needs.

Terrible customer service. Called for an appointment. They gave me a window between 2-5pm…read more Moved my work schedule around to accommodate the time. Received a call at 11:30 am but missed it because I was working. Called them back to be told by the receptionist that they cannot come back at the original quoted time frame because they are no longer in the area and they would have to back track. Zero willingness to try and accommodate me after switching around my entire work day. Would not recommend this company as most people can't take a whole day off of work. What's the point of giving times of service when you don't honor them?!

I requested service on a Sunday night the 28th around midnight and AZE was here at 10am when the…read moreservice window was 10am to noon. Went down to check on the clothes that I had attempted to wash in the evening, and the same error codes were showing. I contacted AZE and the part that was needed to fix it wouldn't be available for 3-5 business days. That being unacceptable they are hopefully returning tomorrow the 30th to remove the part that was erroneously installed and issuing a refund. Turns out they're claiming I cancelled the credit card transaction but I still have to pay the $75 which I'm not. I've started the dispute process which includes all the messages between me and the technician.

I would highly recommend for appliance repair. He was very knowledgeable, helpful, and fastread more

We had a warranty service from Home Depot which resulted in two other companies that were unable to…read moredo the job. While the warranty company ultimately reimbursed us, it was Eddie that came to the rescue! Further, Eddie was able to diagnose the problem and solve it in 15 minutes - the other companies wanted me to remove the wall oven (about 400 lbs) from the wall. This really demonstrated for me the common-sense, tactical approach Eddie applied versus the other technicians' sledgehammer-on-a-fly approach. Yes, I fully recommend this service and Eddie!

I called about my broken oven at 830am and just 4 hours later my oven was fixed! Very fast and…read morereliable service - highly recommend.

Had a great experience the first time but when I called back for another home issue, I was…read morecompletely ghosted. This guy is super young, he's not serious and doesn't understand consistency. I took this one off my call back list. Added: well you made an appointment with me, never showed, and wouldn't return my call or text. Flake!

Came out to fix our washer. Paid for service and the washer…read moreimmediately did the same thing. They promised to come back out next day. The next morning they said it seemed like a control board issue and I woukd receive a partial refund. When I inquired if they were still coming to try to fix it I was ignored then blocked. Messaged on their business page to inquire how much refund would be and I was blocked again. So, they took 245 from us and didn't fix the problem. ​

The tech was prompt, very professional and walked me through everything step by step on the…read moreproblems with the fridge. It was fair priced, especially with inflation. I will recommend as I am now a loyal customer. Thanks again

From the owner: We provide the type of service that we would expect to receive! read more

I have had them out for 2 different appliances- my Frigidaire range, and my Kenmore Elite (LG)…read morefridge. They are prompt, professional, and very informative about my appliance issues. Ryan explained my repair options, allowing me to weigh the benefit of repair vs replace. Very reasonable cost, as well. Thank you, River Run!

From the owner: River Run Appliance Repairs delivers honest, reliable appliance repair for all major brands. With…read moreover a decade of experience, we provide fast diagnostics, transparent pricing, and skilled fixes to keep your home running smoothly.

Very prompt response. Owner is very thorough and explained what our problem was. Reasonably…read morepriced. Would highly recommend.

Tim is absolutely AMAZING!!! He really knows his stuff and he DOESN'T try to take advantage of…read moreyou!!! He's been back to our house 3 times already trying to diagnose the problem to our Whirlpool Washer and he's pretty sure he knows what the problem is!!! He's coming back out on Monday!!! Like I said Tim is AMAZING and TRUSTING - I highly recommend him!!! I found an Appliance Repair Person for ALL of our needs from now on!!!

They are always prompt and helpful to my family. We've bought vacuums, dishwashers, microwaves,…read morewashing machines, dryers and ovens/stoves from them for 35 years. Go in person for best results. Their new system with Don's Appliances is a bit clunky.

Buyers Beware - they padded the bill adding an additional cost for the delivery 2 weeks after I…read morepurchased the appliance and set up my house for delivery Bill T

Although I've never actually purchased an appliance here, I stop in fairly regularly just to see if…read moresomething catches my eye. I have without fail been treating like a potential customer and not like a "lurker" (if that makes sense). A thing that I appreciate.

Great store, reasonably priced, staff is EXCELLENT, always very helpful. I have used them multiple…read moretimes and they always provide some solid advice. I have used others and the experience was much the opposite. I will always go back to V&V. Thanks for always helping!

Laketon TV Sales had the refrigerator size we needed at a good price. The delivery was quick and…read moreefficient. They hauled away our old refrigerator. Would highly recommend.

Polite, pleasant, prompt. Oven repaired quickly and price was good! Longtime local business!read more