So last weekend, I was sitting on my back porch when my seven-year-old came out screaming, "Mommy,…read moredaddy, the washing machine's on fire!" Obviously, we were completely terrified but at the same time wondering if she was over exaggerating. Well, long story short, the belt and the agitator in my Speed Queen washing machine had broken due to its age. I didn't know that at the time, but I called my Home Warranty company, and they tried to send me Sears. I absolutely hate Sears. There's a reason why that company has fallen off the face of the planet. The reason is their horrible customer service. Nobody goes into their stores and buys their crappy products. Even their home repair company is worse. I have to tell you, I was beyond frustrated and disheartened because I felt like my washing machine wouldn't be fixed anytime soon. I called my Home Warranty back, telling them I can't have Sears and that I need to go with my own people. With enough passion and vigor in my voice, they gave me the opportunity and connected me with these guys. They understood my frustration and did everything they could to fit me in within a few days of my phone call. They were able to come out and fix my washing machine promptly, providing amazing customer service. Thank you, Mike, for fixing my washing machine and doing it with such care. I appreciate your warm and caring personality, as well as your desire to ensure my satisfaction as a customer. I have to say that my Home Warranty also appreciated their invoice and accepted it within a few hours. Hopefully, I'll get some of this repair paid for later on down the road. But for now, I have to say these guys deserve a solid five stars and a 10 out of 10 rating. I highly recommend them for all of you for your home repair needs.

Terrible customer service. Called for an appointment. They gave me a window between 2-5pm…read more Moved my work schedule around to accommodate the time. Received a call at 11:30 am but missed it because I was working. Called them back to be told by the receptionist that they cannot come back at the original quoted time frame because they are no longer in the area and they would have to back track. Zero willingness to try and accommodate me after switching around my entire work day. Would not recommend this company as most people can't take a whole day off of work. What's the point of giving times of service when you don't honor them?!

The tech was prompt and efficient. He immediately got to work and was very thorough…read more He charged me exactly what he quoted me and my dryer tuns fine now.,

They did not complete and not good with customer care …read more They said they could fix it but based on my observation, they didn't have good enough skill to fix the issue.

We have been seeking someone to look at our Bosch Dishwasher for sometime. It had a warranty…read moreremaining from Bosch and they sent on of their contractors out. His diagnosis was that we don't clean our dishes well. He basically berated us. Then I go to Yelp and Daily Home Solutions responds quickly. I explained that hat was happening and he quickly told me he can look at it. He sent a request to pay the initial service fee. He scheduled an appointment and updated me when he was close by. He had the part, very professional, wore a mask inside. We don't require it but it may have made him feel more comfortable . He was polite, he immediately knew the issue and began resolving the issue. He got 50% completed but the part that Bosch sent him was incorrect. He carefully showed me the part that he had didn't have a chip inside. The one I had did have a computer chip that informs on how to drain. Quite interesting. He came back the next week, installed the part quickly. My recommendation is this gentleman for any appliance issues. I know my first call is to him. He's prompt, professional, great conversationalist, overall superb service.

We had a warranty service from Home Depot which resulted in two other companies that were unable to…read moredo the job. While the warranty company ultimately reimbursed us, it was Eddie that came to the rescue! Further, Eddie was able to diagnose the problem and solve it in 15 minutes - the other companies wanted me to remove the wall oven (about 400 lbs) from the wall. This really demonstrated for me the common-sense, tactical approach Eddie applied versus the other technicians' sledgehammer-on-a-fly approach. Yes, I fully recommend this service and Eddie!

Had a great experience the first time but when I called back for another home issue, I was…read morecompletely ghosted. This guy is super young, he's not serious and doesn't understand consistency. I took this one off my call back list. Added: well you made an appointment with me, never showed, and wouldn't return my call or text. Flake!

We agreed on a price and a specific date, and he texted an hour before our scheduled appointment…read moreasking to reschedule for Sunday. Come Sunday, I heard nothing. I called, texted, and was even left on "read." He couldn't even give the courtesy of a simple response--no message on Yelp, no text, no call.

The tech was prompt, very professional and walked me through everything step by step on the…read moreproblems with the fridge. It was fair priced, especially with inflation. I will recommend as I am now a loyal customer. Thanks again

From the owner: We provide the type of service that we would expect to receive! read more

I have had them out for 2 different appliances- my Frigidaire range, and my Kenmore Elite (LG)…read morefridge. They are prompt, professional, and very informative about my appliance issues. Ryan explained my repair options, allowing me to weigh the benefit of repair vs replace. Very reasonable cost, as well. Thank you, River Run!

From the owner: River Run Appliance Repairs delivers honest, reliable appliance repair for all major brands. With…read moreover a decade of experience, we provide fast diagnostics, transparent pricing, and skilled fixes to keep your home running smoothly.

First of all, they're in Penn Hills, not Squirrel Hill. I called them out a week ago to look at my…read morewashing machine. The repairman made it out the same day and told me I had a problem with the pump. It was fixed promptly and worked well for a week. The next week it stopped working again, doing the same thing (filling up but not spilling or draining). I called and was told that they do guarantee their services and would come out and take a look for free. The same gentleman came out again and, after 20 minutes of fiddling, told me there was a baby sock stuck in the pump. It obviously wasn't his fault, but he still didn't charge me the service fee for coming out the second time. Prompt, pleasant service. I'll be calling them for all my repairs.

Very prompt response. Owner is very thorough and explained what our problem was. Reasonably…read morepriced. Would highly recommend.

Same dryer, different part. I took a bunch of photos, they did a little detective work. I said,…read more"while I'm here, why don't you throw in a belt." He said, "it's $40, why don't you see if the old one will work?" They're good guys. Buy your stuff here.

They are always prompt and helpful to my family. We've bought vacuums, dishwashers, microwaves,…read morewashing machines, dryers and ovens/stoves from them for 35 years. Go in person for best results. Their new system with Don's Appliances is a bit clunky.

Great store, reasonably priced, staff is EXCELLENT, always very helpful. I have used them multiple…read moretimes and they always provide some solid advice. I have used others and the experience was much the opposite. I will always go back to V&V. Thanks for always helping!

Although I've never actually purchased an appliance here, I stop in fairly regularly just to see if…read moresomething catches my eye. I have without fail been treating like a potential customer and not like a "lurker" (if that makes sense). A thing that I appreciate.

I bought a new clothes washer from Laketon on 4-26-23. I made the purchase in the store. I had the…read moregood fortune of being waited on by the stores owner Tom, I found him to be most knowledgeable, helpful and friendly. He was anything but pushy. I told him what my specifications and features were for the machine, and he showed me which ones he had in stock (I wanted the machine delivered and installed in 3-4 days if possible) that meet my criteria. I never felt he tried to up sell or arm wrestle with me.In fact he steered me to less expensive machines that had less bells and whistles than I thought I wanted. The delivery and installation of the new machine and removal of the old one were made within my time frame. The delivery crew of 2 arrived in the delivery appointment window. They were very efficient doing their job. Additionally they were exceptionally friendly and courteous. Before leaving, hey showed me how to use the machine and turned it on for a trial run. This made sure the machine was working properly and that all the connections were tight and didn't leak. The next time I need a new appliance, I will return to Laketon without reservations. Marc F., PhD

Do not buy from Laketon Appliance. The WHIRLPOOL ALL IN ONE broke within a month. He refused to…read moretake it back violating his own return policy then accused me of vandalism. He's been reported to the BBB and PA attorney General.