Came as soon as he could to fix my dryer. With it being the weekend and two young kids he knew I…read moreneeded it. Original plan was to come on Monday but was able to catch up with me Friday before he ended his day. Very responsible in price as we

I cannot say enough about this business. They are professional, courteous, and provided super fast…read moreservice at a price. Local and family owned! Just awesome!

I recently had Collis install a new furnace and air conditioning unit, and I could not be more…read moresatisfied with the entire experience. From start to finish, the teams' professionalism, courtesy, knowledge, and integrity truly set them apart. From my very first contact, the sales team was friendly, professional, and never made me feel pressured. They took the time to understand my needs, answered all of my questions thoroughly, and made sure I was completely comfortable throughout the selection process. Their communication and coordination were excellent. The installation team was just as impressive. They were highly skilled, professional, and kept me informed throughout the entire installation process. It was clear that they took pride in their work. Collis lives up to its family reputation for integrity, quality, and genuine care for the customer. I highly recommend Fred F. Collis & Sons Heating and Air Conditioning.

These guys really are the best. Very friendly staff and fast scheduling. The technicians are very…read morethorough and know what needs to be done. They are honest and do not recommend anything that is unnecessary. We had to reschedule our original appointment due to a last minute schedule conflict on our end and the office staff were very understanding and scheduled our air conditioning to be serviced the very next day. Excellent pricing. Just a fantastic company all around!

Very efficient, and reasonable pricing. Works on weekends. Very happy and definitely will call in…read morefuture for any appliance repair.

We live about 30 mins outside of Utica. Adis came out and was on time and kind (this was the only…read morestars he earned). He told us we needed a part for our older model double-oven. He said he'd look for the part and get back to us by the next day. I texted several days later after not hearing back, and he was completely unfamiliar with who I was. He finally called and said that he emailed a company and was waiting for an email back. Then he said he was really busy between "50 calls a day" and an upcoming knee surgery, but he would let me know what response he got back. We never heard back. I later texted that we found a part and would replace it. Come to find out, that part wasn't even the problem! So he took our money as a diagnostic, never folllowed through, and was incorrect on the problem. Hoping this experience was an exception and not the norm.

Steve did an outstanding job repairing my GE kitchen range. He was professional, knowledgeable,…read moreand took the time to diagnose the problem correctly. The repair was completed quickly, and his rates were very reasonable. What impressed me most was his honesty and friendly attitude. I am extremely happy with the results and would not hesitate to call Steve again. Highly recommended,

Definitely would recommend this buisness to family/friends…read more Steve has a very quick response time, is very courteous and fair priced!

M&R installed my furnace and A/C 5 Years ago and did an excellent Job. Since then they have…read moremaintained my equipment. Recently my house kept getting cold and thermostat would read 4 degrees below the set temp before the furnace would turn on and when it did, the air flow was weak. So of course I called M&R for service, (Late on a Friday afternoon) . The person who took my call was very pleasant and knowledgeable (Trish). She said she would have someone call me back. Tony B called me right back and asked what was going on, when I explained the symptoms, he thought it might be my Nest thermostat that I had installed a few years ago. I told him I could replace it back to the original thermostat M&R installed 5 yrs ago. He told me to try it and call him back to let him know how it turned out and said they would send their tech out if I ran into problems, or if the fix didn't work. I replaced the Nest thermostat over the weekend and sure enough, it was the Nest giving me the problem. Furnace was immediately back to 100%!... My plan was to get the snow out my driveway monday morning and then call Tony to let him know how things turned out. When I checked my messages, Tony had already called me and left a message asking how things turned out . My opinion is this company is the Real Deal and NOT transactional. They have earned my respect and business. My suggestion to anyone who reads this is give M&R a call and continue to build a relationship with them because they really do care about their customers!!

Had heat venting split and still does not work. The split should have been horizontal not…read morevertical. Overpriced for the work.

This business is amazing and I highly recommend them. They were able to install a new propane…read moresystem in an incredibly old house riddled with all sorts of issues - and they did it with a high level of professionalism, respect and expertise during a bad cold snap. I wish all businesses had the same level of work ethic and care that Dave Patrick and his people (both on-site and on the phone at the office) showed us during this project.

i wouldn't recommend them, wanted over 3k for water heater replacement. asked what water heater…read morethey were wanting to instal. several calls no resolution and was just blown off.

The two gentleman that came out to unclog our drains, were extremely helpful and great at getting…read morethe job done. They really did go above and beyond as one of them took the time to even give me a demonstration on how toilet paper (who knew) is so important in buying the right kind to avoid this problem in the future. They even took the extra time to scope the pipe with a camera to ensure there was nothing else to cause future clogs. As a brand new home owner, this was extremely helpful and meaningful to us!

On the advice of a friend, we contacted Aalco to clean out our residential septic tank. They…read moreseemed to be professional and showed us how we needed extensive service. The cost was 10x what we would have paid for just the septic cleaning but it really looked like we needed it. They completed the actual work but left our lawn a mess! Piles of dirt everywhere and when we called to complain, they were not helpful at all. Upon fixing the lawn ourselves, we found that they threw the old septic parts into the piles they left. These parts would have caused extensive damage to our lawn mower and someone could have gotten hurt. Only after all of this did we find out that the drivers/servicemen work on a commission basis! Now we really doubt all of the repairs they did. DO NOT TRUST THEM FOR RESIDENTIAL WORK!!!!!!!!! At the very least, do not trust that they will return your lawn to normal. STAY AWAY FROM THIS COMPANY - we wish we had!

Wade and his crew installed central air with all the duct work as well as a mini split for us. His…read morecommunication was wonderful and prompt from the estimate to the completed project. His work was excellent, and his crew did a great job with cleanup. We are very pleased with everything from start to finish!

Some time ago they installed a new gas furnace. Not long after the thermostat stopped working…read more yesterday I called for the same thing happened. A no heat call in 50 degree weather usually results in a quick response. I would have to wait five to six days before they could send someone was the message at the end if the day. In all fairness they did suggest another company. But all day without heat to wait another day is bad business. Disappointed and discouraged.