Care quality and office experience best I ever had. Dr.Kavouris saw me in 1 hr time with no…read moreappointment.

Great service and a dedicated doctor. Very caring and a great listener. This dr is very patient and…read morekind

I'm extremely disappointed with the way this office treated me -- especially as a new mother. I…read moredrove 1 hour and 40 minutes with my 3-month-old baby to get to an appointment I had waited months for with Dr K. Turchin. I have called multiple times for an appointment and she is either away or fully booked. For this appointment I arrived 12 minutes late, and was told by the office General Manger -Gary-the doctor refused to see me because there was "no time between appointments" -- not even enough time to step in and say hello. As I stood there, still in the office, they promptly e-mailed me a $40 missed appointment fee notice -- while making no effort to offer support, reschedule, or show any understanding of the situation. I had clearly gone out of my way to be there, doing my absolute best under difficult circumstances -- and was treated like an inconvenience instead of a patient. Policies are understandable, but enforcing them with zero flexibility or compassion -- especially in healthcare -- is unacceptable. New mothers, or any patients, deserve better than cold bureaucracy and a complete lack of empathy. What's even more disappointing is knowing that my doctor supports this policy. I expected more understanding and care from someone I trusted with my health. Sadly, this experience has made it clear that this is not a practice I can continue with -- I'll be finding a new doctor who values patient care over rigid scheduling. This was more than just a frustrating experience -- it was demoralizing. I sincerely hope this office and it's doctors reconsiders how it treats people, because no one deserves to be dismissed like this after making such an effort to prioritize their health and their child.

I have nothing but good things to say about this group of physicians and staff. I had some…read morealarming test result and Dr. Clement and the staff made sure I had all the additional tests, and there were a lot, and arranged for the specialist appointments in record time. I used to work for a family doctor and I know it took the whole team to make all this happen. I think I spoke to Dr. Clement daily for three weeks straight. I'm so thankful to have this medical team supporting me.

Extremely high quality of care from incredibly compassionate staff. Highly recommend.read more

I will give a bit of background I had one abortion at the Mississauga Queensway Clinic and the…read moresecond one later on at the Bloor Street Abortion Clinic. Bloor Street: The staff are very nice and helpful. The clinic itself is the size of a dentist room very SMALLLL. This clinic is different as they ALLOW YOU to bring someone in for support while the Mississauga Queensway location DOES NOT. I preferred the does not clinic for that because it is empty , quiet and only people who are getting the procedure/clinic workers are there to aid you. All about preference. This one is so CRAMPED THAT THE ROOM WHERE THEY DO THE ABORTION IS SMALLER THAN MY WALK-IN CLOSET!!!!!! It is way TO SMALL OF A CLINIC. It is quite outdated and tight. But the staff are very kind and helpful. The largest room is the room where the women rest after the vacuum/surgical procedure. This one gave me an anxiety attack after with how tight, small and the amount of people they allow in the waiting room. Mississauga/Queensway: They do not rush you in any way, very large space for the operation/waiting room, it's quiet, very accommodating staff. The only downside I will say is the INTERNAL-ULTRASOUND TECH here is WAYYYY to aggressive with the wand in how deep and strong she inserts it. This ONE DOES FANTASTIC WORK!!!!! *** For Reference I got the procedure in Mississauga in the September of 2018 and the Bloor West Procedure in June 2019.

I am glad to have this clinic opened in this area.. the time I wanted a family doctor and they…read morestarted accepting patients for it! Not so glad to get sick at the same time, but then the staff here is very nice and decent. So are the doctors! They ask you enough questions to dig deep and know the root cause exactly. I was given a few tests to do because that's exactly what I was expecting as i had bad cold and sore throat and antibiotics never worked. I have already signed up for a family doctor and looking forward to the same service i received as before

I came for allergy shots, which are super quick, as they should be. They look at my health card,…read morelook at the box, inject me, and I wait the standard 15 minutes to ensure I don't have an adverse reaction. The doctor there was knowledgeable, super nice & friendly, and efficient. Could not ask for better. My second appointment was so efficient, that I was already injected at 12:03pm from my noon appointment. WOW. Cons: Getting my appointment set up. No online tool, and sending them emails to set up an appointment was a true time waster and useless. Calling to set up my appointment was difficult as well as I had left vm's and could not connect. Further challenges were that they were only open for Mondays & Tuesdays as a doctor had left the clinic. Despite this, I will miss coming here as for my injections (they are going virtual) bc of the super quick and friendly service.

Horrible! It is impossible to get an appointment. I have tried to book an injection (a five…read moreminute appointment) without luck. I would have to wait until the second week in January. This is not the first time I have I have been unable to book an appointment. There is no point having a family doctor if you can never see them. Customer service is non-existant. There are a million rules and non are designed to benefit the patient. I have experienced numerous perscription problems - including receiving the wrong perscription. How is this acceptable. Run!

I have been waiting a fax from Citrus Medical to the pharmacy from 9.30 till 16.20 pm. Me and…read morepharmacy called dozen times requesting information. This is such a horrible service!

I made an appointment for a new doctor for Mar 31. Got a call last night that the doctor was…read moreavailable today for a phone appointment at 10:40. Around 11am, having not received a call yet, I checked their online portal. No appointment in my account. Not for today, nor next week. So I called the office. They assured me I had an appointment, and the doctor would contact me shortly. 2 hours later I got a call from reception. They rebooked my appointment for a day the doctor WASN'T EVEN AVAILABLE. Since they cancelled the appointment I had booked, they can only offer me an appointment on Apr 4. Not sure how the doctors are... but the administration is completely useless!

Citrus was a great place before the pandemic. It is awful now! They no longer have walk-in and…read morethe doctors rushed. It is like a factory.

The worst GP office I have ever come across...the admin are very difficult as well. Doctors…read morecancelling phone appointments. Results not received after months. And if you bring up any issues you have with the disorganization you will be punished by the staff with more delays. Poorly run, more hassle. Terrible care, and the worst I have ever encountered.

I contacted this Medical office looking for a new Physician. I was told they were expecting new…read morephysicians to start within a couple weeks this was beginning of September. I received a call approximately 2 weeks later requesting that I complete an application for a meet and greet with the Dr. The admin. worker said she could email the form to me but since I was close I offered to stop in and fill out the form. To this date I have not received a call to book an appointment with the DR. or to have a meet and greet. It has almost been 2 months and I have had no follow-up or feedback what so ever. I find this to be extremely lackadaisical on the part of this medical centres team of employees.

Jen McConvey is one of a kind! As an highly experienced vestibular physiotherapist she was able to…read morehelp my 91 year old mom gain her sense of balance back and cure her dizzying headaches. Jen is a very knowledgeable professional and it was a delight having her treat my mom. Her genuine kindness and warm smile was something we looked forward to with every visit. Keep up the great work, Jen!

From a recommendation of an ND, I started seeing Michele di Marchi, owner of Physioplus who is an…read moreexceptional Osteopath and Practitioner of Cranial Sacral therapy. Her skills are beyond exceptional. I get relief, exercises to help myself and learn about the places my muscles get 'sticky'. Michele never suggests return visits unless she knows my body will require one. I have also worked with a number of her physiotherapists and there's no doubt that the standards for excellence at this clinic are extremely high. My results speak for themselves as I often can't recall for sure which side of my body or exactly which place in my body I sought treatment. As a long time yoga teacher, I know my body and pay attention when something is out of alignment. Their fees are on the high side but one can waste a lot of time and money seeking less expensive therapy and not get the results you want to get on with life. Trust me. I know. With sincerity and gratitude for finding Michele and her team of pros. Joey Schooley www.myplanetjoey.ca

My mother was a patient at Runnymede Healthcare Centre this past summer. While she was excited to…read morehave her rehabilitation at this state-of-the-art facility, she encountered less than standard care with her personal hygiene needs. She developed a bedsore, became ill and was transferred back to hospital. While the excellent care provided in Hospital healed her infection, and started to heal her bedsore, she decided to enter into palliative care. She was able to transition to her home to spend her last days amongst those she loved. Our advice is for the family to be questioning, present as much as possible and insist on being given the specific medical information about their loved one's health. The nursing staff for the most part is excellent, as are the O.T./PT.'s. Clearly there was a lapse in patient observations being documented, communicated and acted upon.

It's been more than two weeks since I left the clinic and I still haven't taken the time to thank…read morethe treatment they gave me there for an entire week. Unfortunately, I didn't have the good idea to photograph the panel where the staff changed their names every day and I feel embarrassed about that. I only remember the names of the physiotherapists, Shalini and Arjun, with whom I felt a special connection and to whom I greatly appreciate their help. But in fact, I got excellent treatment from all the staff at the center, including nurses, support workers, cleaning and kitchen staff. The doctor who took care of my health came to see me and answered questions every time I asked to see her. And the administration lady was also present to assist me. I have nothing but words of gratitude for the entire team at this incredible health center. For obvious reasons, I would not like to have to be hospitalized again, but as a Latin lady, I can only tell you that I will always carry you in my heart.