Honest & Ethical decision making: Promises of extraordinary services to get admissions locked in,…read morethen disappointing outcome when due to Administrative decisions, services were not provided as promised.

The finest of people, caring, compassionate, and knowledgable. They helped us in a very difficult…read moretime, with them our experience was transformed from a dreadful burden to an uplifting and meaningful opportunity to build memories. They changed what we think of Hospice. It is no longer something to fear, it is something to take advantage of as soon as we are eligible.

The staff of home care and hospice is amazing. They go out of their way to provide information and…read moreservice to my husband regarding his home oxygen concentrator. They take are of everything. Unfortunately they don't handle the billing. The billing department is a disaster. I have dealt with them since 4/2021 , to date they still are not crediting my monthly payment. They have us in precollections due to their inability to process payments. Optum bank sends a virtual payment as per their agreement. Optum says Intermountain must hold the payment for 30 days to have it revert to a paper check so as to avoid the agreed fees. Billing says it is 30 days before they can process payments. Still doesn't explain 6 missing payments. Looking for a different company to work with because of my frustration with Intermountain Healthcare billing.

Such amazing employees who were so helpful the minute I walked in the door. I appreciate the caring…read moreand supportive help I got here.

Omg this is a place I can't just walk by, the fudge is amazing and the candy apples can last days…read morefor your sweet tooth

From the owner: Rocky Mountain Hospice of St. George is a leading provider of hospice care in Washington County,…read moreUtah. Our patients' happiness and comfort is our highest priority. Through specialized programs and individualized attention, we strive to help patients live as independently as possible, all while enjoying the comforts of home. Our dedicated team prides itself providing innovative healthcare solutions. As leaders in our community, we're always looking for opportunities to serve others and make a difference in the community. We provide 24/7 on-call nursing and same day admissions.

Alpha is absolutely the best agency out there. I live with my grandma and I just couldn't handle…read moreworking full time and going to school full time and on top of that give my grandma the time and care she needed. Alpha's aides are the best I've seen, they are extremely thorough and sooooo sweet!! The nurses are amazing too, I feel like they are more of a family friend that comes to see us every other day! They take her vitals every visit and even tidy up the place a bit! My grandma was on the Congestive Heart Failure program they offered and she has really improved which means she gets to stay at home instead of going to an assisted living facility! :D We couldn't be more happy with Alpha!!!

I am changing my initial review upon October 2023 touring, occupancy for a family member in…read moreNovember 2023. Property sold March 1, 2024, and the transition has not gone well for residents. Directors have all been replaced. All is not as it was projected and is not looking up at the present. Many residents and families were disappointed but tried a "wait and see." I am not endorsing this Pennant/Pinnacle owned facility. I doubt they care very much what I think. My YELP community does. Type of care: Memory Care... The most vulnerable residents. Cleanliness...inconsistent Care of resident...inconsistent. Weight loss. Meals... (3 daily, no consistent snacks available or offered) food is forgettable and inedible). All residents get the same meals regardless of any dietary restrictions. Exercise or mental/sensory stimulus..inconsistent if at all. I'm giving care staff benefit of the doubt. Overwhelmed and overworked. Assuming tasks not qualified. Caregivers with an enormous list of daily routines. Currently 1 Caregiver for 8 (wing occupancy 18) with 1 medtech (that floats) during the day. Maintenance tasks incomplete. Facility now looks unclean and weathered. I am sure there is a corporate response on how to skate close to the edge of the law. It is just wrong and not a good look for an employer. Activities/outings have declined. DON not visible or accessible. The biggest overall incident is DON and Ex Dir being absent from the facility at the same time on vacations without adequate replacement coverage. Not bad after 6 weeks in the new location. Of course this was denied by corporate, yet no one saw the ghost "fill-ins". Office staff are doing the best that they can learning new systems and corporate environment. Hats off to those brave souls still trying to make it work. I fear those that are trying will be replaced soon. As every good management team knows, "it all stems from the TOP." The behavior is set. The buck stops there. You can only be as good as your weakest link. I am not inserting pictures, naming names to further embarrass anyone. Small community, news travels fast. Optics are not looking too great. How do you come back from this? Honesty and transparency would have been nice. Slash and burn putting residence at risk? Not so much.

Once the new company took over the management has been horrible. They have flat out refused to…read moreanswer any of the multiple emails and voice mails I have left regarding billing issues and how my mother's death was handled. They have done nothing to show they have any interest other than making money. Avoid this place or any place owned by Pennant.