Despite arriving at check-in time (1500) reception was locked, ringing the bell eventually brought assistance. We were taken to our room after a slow check-in; passing the breakfast room which might not be the breakfast room tomorrow, and the dining room which might not be the dining room tomorrow. After being shown our room (Thanet) we were informed that our en suite was across the corridor! The bedroom didn't have a wardrobe, so we had to live out of our suitcases for 3 nights. The bedroom had no working bedside lights, a kettle we had to boil on the floor, two wooden chairs so uncomfortable you couldn't sit. After our evening meal we walked through dark corridors to find our room. Overnight we used our phone torches to get from the bedroom to the bathroom. On our first morning, the only option for a hot breakfast was a full English. Why we didn't have written menus beats me! Neither of us was able to eat the sausage on our plates, an awful flavour. The milk to accompany my tea had curdled, after requesting a replacement milk we were told they were having issues with their milk deliveries. After breakfast we asked about how we got into the castle once we return from our day of touring. After appearing confused by the request to return back in the evening the stuttering response was that we would have to ring the estate manager and someone would be available, even if it was midnight when we returned. There was no way we were being given the reception access code. I couldn't shower due to the water temperature fluctuating from freezing cold to scolding hot. Breakfast on the second morning had the same issue with the curdled milk. Fresh tea and milk was brought to the table, however no cup was brought in. We were only informed of other hot breakfast options after we said no to the full English. Back in our "en suite bathroom" the window blind had fallen down. I was very happy to leave & never return. read more