Child had soccer tickets gifted and his phone died Child had…read moresoccer tickets gifted by family to Real Madrid game. He needed his e-tickets for tonight or no access to the game. His phone connector stopped working and he took responsibilty to go the Plaza Rio2 with his S8+ in tow to get an adult here to help him. He came home with his new charger tried to charge and it didn't work. Walked back immediately another 30 mins to the all in 35°C weather determined to fix his problem and exchange. He was told for a refund he needed an adult. Now he needed an adult? I guess profit has no age, only refund. I left work to go with him, manager refused provide her name and Mario handled her proxy refusing to provide her name or any reference for the staff we dealt with. Though she signed the consumer complaint report, after stating the law in Spain does not protect customers if they opened box. HOW DOES ONE KNOW IF THEIR PRODUCT WORKS AFTER BEING SOLD SOMETHING INAPPROPRIATE ANYWAY? When I asked what she'd feel like if this was her child she agreed she'd doesn't care she's there to get paid!

It's probably not cool to say this: but Fnac isn't brilliant. I understand that it's a massive…read moremulti-national and it's probably contributing to the demise of small retailers across Europe. But...there's just so much stuff, and it's all in one place. Spread across multiple floors of books, DVDs, comics, music, stationary and electronics, this place was a paradise for me. I could have lived in the little reading area between the books and music section quite happily. Prices are decent enough, roughly in line with the high street. But it's really just a joy to wander around. Located in the bustling Sol shopping district, it's a great spot for gifts for the discerning nerd in your life.

Absolutely the worst place to buy a phone. We bought a phone and within 8 days tried to return it…read morefor a better phone because it wasn't working properly. Went back to the store and we were told that there are no returns or exchanges and we could only send it in for repair. So, we told them to send it in. When it came back from service, it still didn't work. Wrote "customer" service and they said that since we signed the "repair" order, it couldn't be returned. And, this was after telling them what had happened, that their employee had lied about returns, etc. Absolutely useless and dishonest.