In Sept 2023, a Hispanic girl took me to a room at the Mansfield office, and the computer in the…read moreroom had someone else's CONFIDENTIAL medical info pulled up on it, and the exam paper lining on the bed was obviously used and not changed. The doctor was professional, (a black male), but kept the door cracked while examining me. I guess b/c I was a female, but it was offensive and invaded MY privacy. He decided to refer me for an MRI and said someone would call me from the place. I received no call until November 2023, so I was in pain all that time calling and calling but they kept saying that someone from the office will call me back. After doing the MRI in November, I was called to schedule and appointment. The older, White lady told me that I had a balance. I asked why they didn't send a bill, and she said that she didn't know. I went to my appointment on December 1, 2023, and it was towards the end of the day. There were people in there frustrated. One lady went to the desk and said she had been waiting for an hour already. Another person cancelled their appointment and walked out. When the Hispanic girl took me to a room, I saw AGAIN, someone's CONFIDENTIAL information pulled up on the screen to where anybody could steal information and commit identity theft. But at least this time, the exam paper was fresh. The doctor came in looking agitated. You can tell he didn't read my chart. He started asking me questions as if it were my first visit, so I mentioned I was there for MRI results. He pulled it up on the screen, and said he didn't see anything. He said that I needed to see another type of doctor. That visit was under seven minutes and it was not pleasant. I felt like I was an inconvenience. One of the girls came in and gave me a form inside a plastic sleeve to take to the counter to check out. She said she would schedule me with another type of specialist.
I walk to the front desk to pay my balance, but no one was there. I waited for a while, and suddenly, a White girl came out of the back and asked why I was still there. She then said that the lady I needed to see was "gone for the day", and they were closing. I explained that I had a balance, but she said, "We'll just bill you", as she put her hand on my back and guided me out the door. It was unbelievable. She didn't even take the exam paper from me.
Today, January 5, 2024, I went to the office to pay my balance because I STILL hadn't received a bill (knowing I had a balance and did not want it to go to collections). No one was at the front desk again, but a White girl was sitting at a computer near the desk but further back. I told her that I was there to pay a bill, and she said the person wasn't there. She asked me for my name and birthdate, but I told that I didn't feel comfortable saying it out loud b/c there were people in the waiting room. I handed out the document that was in the plastic sleeve from the previous visit b/c it had all the information she needed. She got up with an attitude, looked at it, and said something like, "You will need to call and find out what your bill is and pay it". I explained that I was there to pay it then. She said that they couldn't take a payment. I explained that I've had a bill since Sept and had tried to pay it twice. I then asked who I was supposed to pay it through. She suddenly had an attitude then threw my document on the FLOOR and walked away to her desk. I said, "Wow. Did you just throw my document on the floor?!", and she said, "It's because you! Nothing!". So, I said, "Well, that's professional. I just want to know how I can pay my bill. Don't take it personal". Then she started rambling under her breath. So, I said, "What is this fourth grade! You just had a tantrum and you're not even apologetic about it. This is your place of business", and she just kept talking under her breath. I told her that I was going to make sure that the doctor heard about this, and she said, "Fine! Go ahead!". She handed me a phone number on a sticky note then yelled as I walked away, "Have a nice day!". DO NOT GO TO THIS PLACE.