I will share the terrible experience of booking accommodation with Linda Jonas at Apple Blossom BNB (Kelowna, Canada). I booked Jonagold room with Linda for two nights (Sep 4 & 5, $135 a night) in May, which is 4 months in advance, and received her confirmation Email on May 25. Unfortunately, when my husband and I arrived at about 4pm on Sep 4, she said there was no room available that day. At first, she said she thought the booking is for Sep 5. After talking to my husband, I said we could find other places that night and got back on Sep 5. She went back upstairs and changed again a few minutes later when she got back downstairs, saying there was no room available on Sep 5 either. We were totally shocked, doubting that the reason she gave us at the first place is an excuse. Then, she said she would call around for other possible accommodation. A few minutes later, we were told the only one she could find is a room in Super 8 at $165 a night. She refused to pay the difference and insisted 'Mistakes do happen, that's all I can do'. We didn't believe she tried her best to find appropriate stay place for us. What's more, I couldn't feel any sincerity when she said sorry. We drove to Super 8 and found it's a motel. The room is old, dim and without any view. We had to check Airbnb for the last hope. Since it's the Labor Day long weekend, there was only one room left and it's quite expensive -- $226 a night. It was almost 6pm. We were exhausted and hungry, so we gave up keep finding proper places to stay.
After we settled down that night, my husband realized a possible reason: we asked if she could give any discount in the first email and she said $20 off the original price of $155 is ok. Later on, she found the room can be given out at a better price and broke her promise.
I cannot forget the coldness and 'I don't care' on her face until now. read more