Up front: Breakfast is great. The pool is great. Everything else is below par. I would not…read morerecommend this establishment. I also note that for American military personnel in the Stuttgart area, this hotel is being considered being placed on the verboten list so please check before booking. Guests must pay up front. VAT forms are accepted, but not reimbursed until check out.
This hotel is not at all handicap or disabled friendly, it is even challenging for a non-handicapped person (lots of lips in between rooms, unmarked bumps in floors, and steep tubs/showers). There are stairs into the hotel without ramp access, meaning not accessible for disabled persons and no assistance provided to those with heavy luggage.
Bathrooms: Very small, outdated bathrooms with only one towel allotted per person. There is a multipurpose soap provided, but no other toiletries (such as shampoo/conditioner). Showers and tubs are too high to get into with ease and are slippery, without a good safety bar. There is no fan in the bathroom so it gets very stuffy and foggy when showering. There are no washcloths or hand towels provided. The water quality is very poor.
Customer Service: Overall the service is rude, inconsiderate, hostile to Americans (who they clearly view as uncultured and ignorant or stupid), incompetent, and lacking in professional courtesies (such as discretion and affording guests privacy). The front desk clerk was a real knob and made repeated falsehoods to keep stalling on issues. He told me that the manager was not available over the weekend and would not be in until Monday when I had seen her that morning at breakfast. He has changed his statements a number of times, and none consistent with management. Some of these examples are petty and pointless, for instance saying he does not know what a fan is nor does the hotel offer them for guests (they do have fans and they do offer them for guests).
Hotel staff barges into rooms unannounced or enter as they are knocking. One morning two repairmen entered my room while I was sleeping! This is unacceptable beahviour! This privacy (and pet security) issue has occurred every single day of my stay so far, even with a do not disturb sign on my door. I have spoken to the front desk about this repeatedly only to be patronized and told it would be fixed but without apology. Once I received a phone call with a ten minute warning of services only to be hung up on and services to arrive in five minutes. Even still, that was for the repairmen again to fix the windows, but the cleaning staff entered without warning that same afternoon.
The hotel says they accommodate pets, but this is not true. They do not care about pet safety or welfare, it is up to the owners to be vigilant.
There are smoking venues all around the hotel, so opening windows means wafting in second hand smoke instead of fresh air. Even the restaurant had to close the windows because of repeated guest complaints from the heavy smokers sitting outside.
Importantly, all guests (particular emphasis on all American guests) are required to pay for their full stay at the time of their arrival. VAT forms are accepted, but they will not reimburse you until your departure (even though you've paid a static amount up front).
Elevator is small and rickety. Parking is limited.
Rooms: Not all light switches work, you bump and stumble your way around until you figure out which ones work and then have to try to remember them. The headboards also have light switches, so if your pillow bumps them in the night, you will wake yourself up by accidentally turning on the bright lights (very irritating). The beds are tiny and uncomfortable (you can feel every spring).
The hotel rooms, especially the ones facing the plaza, are very loud all the time, regardless of what day it is (weekday/weekend) or time of day or night. Even after switching rooms to the other side of the hotel it was improved but still just a noisy part of town. Some of the noise comes from other guests, but the bulk of it comes from the little piazza (there is a little gelato store open late), and the housekeeping staff which bangs around and slams doors.
Amenities:
Wifi in the hotel is provided free, but it is not reliable. It fluctuates between one and two bars maximum if working at all.
There is a pool facility open from 0600 to 2200. This pool is wonderful for swimming laps, etc, and is warmed so it's very refreshing. However, no towels are provided so bring your own. There is also a sauna available for guests, but it requires a 45 minute advance notice to management before usage.
The restaurant in the lobby has a limited menu, great service (danke Fiona!), and great food. However, it runs a bit pricey. You can pay for your meals in cash, card, or put the bill on your room tab.
No tea kettle, mini fridge, or microwave amenities are offered or provided in guests rooms.