Great Example of How NOT to do Business: Disgusting. Wish there was a zero star rating. In May we had to change from Apollo to another provider due to my mother entering hospice. (The hospice contract was with a different provider.) Six months after Apollo picked up their equipment in May, they sent a statement to my (deceased) mother saying that we still had one of their regulators and they either want it back or want $450 for it. They also made up a Service Date of October 24, 2014 on the statement (my mother passes away in August). I called them and told them I don't have it, that maybe the other company accidentally picked it up and that I will check with them. I also wondered why they waited six months to inform us that they were missing an item even though everything was signed off on in May. I never received a response to that question, and in fact they told someone else that they had been sending me letters for six months (which is simply not true). They did say that they were going to see if they can lower the $450 to just their cost to replace it. I thought that was nice... But then they called back to say that they could lower it to $300, but only if I paid it TODAY. Typical kind of sleazy low-life hard-sell tactics that you expect from a used car salesman, but NOT what you expect from a company dealing with you after your Mother has died. It actually felt like extortion to me. I asked for another 24 hours to try to locate the missing regulator, but they said NO, and that I could keep looking for it if I wanted to, but unless I paid $300 that day, that the price would go back up to $450. Since I didn't accept their offer, they got angry, and out of spite they said that they were going to charge me for six to seven months rental of the regulator at $125/month since I wouldn't pay the $300 that day. Way to alienate customers, Apollo!! I called another medical equipment and oxygen rental supplier (one that is very well-known in this area, and is generally used for all hospice patients in this area) and was told by them that 1) the particular type of regulator that they are charging replacement cost for only costs about $80 to $100, and 2) they only charge $30/month rent for that kind of regulator. So Apollo is trying to get me to pay 3 to 5 times the replacement cost of the regulator. Do not do business with this company!!! read more

Apollo Respiratory Services is the last company you should ever use for medical services. Our dealings with this company, and with the owner specifically, were a nightmare. When we tried to contact Apollo to discuss a billing issue, the owner immediately started began yelling at me over the phone and making personal attacks. She ended up hanging the phone up on me. I have never come across a person so irrational, unprofessional, accusatory and down right mean in my entire life. Their business practices are are shoddy. Their billings are consistantly incorrect. The owner admitted to me personally that she bills based on how she feels about the clients and not based on actual set prices. Please do your self a favor and avoid dealing with this company. read more

This is a provider that is out of network for most insurance companies. They do not disclose this information and when insurance doesn't pay they inflate the fees and intimidate elderly persons to pay or get sued. They bill thousands of dollars for equipment that costs a few hundred new. Whey they have you sign piles of paperwork in a hurry they tell you what you are signing to set your mind at easy, but you are actually signing forms that result in their claims for amounts tantamount to usury. I have spoken with several others that had the same story. read more

Wow, how this place stays in business is beyond me. I could have written the review that Mimi J. wrote....but it's not mine. The experience with this business, and particularly the owner, are identical, however. After holding our equipment hostage for payment for repair that should have been under warranty we finally gave up and paid them. So when we picked up the equipment, first she tells us she didn't have the power plug, which was a lie. Then I asked her to provide me the receipts and invoices I had been asking for for nearly two years. She leaves us standing in her "lobby" for about 15 minutes, then comes out and asks me if I have Power of Attorney for my husband who she KNEW was in critical condition in Intensive Care. Power of Attorney to pick up receipts for money that I paid her? She then refused to give me receipts and said she would mail them to us by Certified Mail. Guess what. That was 8 months ago. Never received anything. read more