Apogee is unbelievable. Especially Casey Eisenburg. The virtual experience is so much easier, and you are within you own comfort zone. I want to encorage anyone who is suffering with mental health to use this company. They will take care of you like you are family and that is the most important thing to me. Luckily there is no office experience because as I said you are home. read more

When I first started using Apogee I entered my credit card and HSA information in the patient portal so my bill can automatically be paid. Convenient right? I thought so. They did use it a few times. Then I started getting phone calls, emails, text messages daily demanding payment. Then one day someone rudely interrupted my telehealth appointment demanding payment. They didn't introduce themselves, give their name, nothing. I just heard a rude voice demanding I pay. I was shocked. I lost faith in them, that was the last straw. I removed my card information after months of calls and messages, and that rude woman. I refused to enter it again because they still harassed me for payment even though they already had the information. I was getting automated text messages starting at 4am till midnight, 7 days a week. One month I received over 40 automated text messages requesting the bill to be paid ( I paid it), or for me to reenter my credit card/hsa information. 2-3 text messages and emails a day. I got tired of it. I had decided to pay my bills online and never talk to the billing office. Today, Friday, I received an email that they wanted me to prepay for my appointment Monday. Apparently with telehealth they want you to prepay days BEFORE services are even rendered?????? I emailed them I would pay and before I got a chance, Friday, they CANCELLED my appointment for Monday. No warning, just a " I cancelled your appointment email" from the billing manager. I have never had issues with any billing department ESPECIALLY when I PROVIDED my credit card AND HSA to use for billing. The councilors, reception, and other staff here are really nice, but the billing dept has been a nightmare! Im sure my insurance company is treated better than this by them. According the operations manager, receiving your copay DAYS IN ADVANCE, is MORE important than your appointment, or you for that matter. This review is of the Greensboro location. I am leaving this review in hopes it helps another client avoid going through this unnecessary disorganization, especially at a time when they are struggling. Below is the email I received the same day I received the demanding email to prepay 3 days in advance and after I told them I would pay because I needed the appointment. The notification was the constant texts requesting me to reenter my credit card information. We went ahead and removed that notification on your account. We haven't received the pre-payment copay for Monday's visit. To avoid having someone joining your visit this Monday we went ahead and cancelled your appointment, as we want to avoid causing any stress as indicated before when someone joins. Kind Regards, Jessica Puentes | Manager of Operations read more