If there's a ZERO or a NEGATIVE value, I would give it!
THE WORSE TRAVEL AGENCY EVER!!!! APF Travel, if looks could kill, you'd be 6 feet under!
I originally booked a flight with a group to Honduras for $847.70. After we have bought out ticket, the agent emailed us urging that we deposit by the next day an additional $25 for each ticket we've booked or else we would not get our ticket in time. The agent claimed it was due to increase in flight cost because of the gas price increase.
Who have ever heard of charging you extra flight cost AFTER you've already booked your ticket?! When we emailed her back requesting proof and documentation of the increase in fare, she answered with some random comments, no PDF file of any kind. We directly called the airline and they said there's no such thing. THEN the agent claimed that it was because we didn't book our flight by a certain date, that's why the new charges apply to our group, but when we checked, we booked our flight before the indicated date!!! WTF (I of course sent a very angry email back requesting for proof and got no real proof back). If airlines can charge us more money AFTER a flight has been book, then it would be fair for us to request reimbursement if the flight cost goes down after we've book it too right? Nope, hence I smelled a SCAM!!!
I later canceled my flight because I could no longer go, I was informed that I would lose $185 from that original price I paid, and the rest could be used to book my flight anywhere else with any airline, it does not have to go through Continental. I was content enough with that and left it.
Several months later, I called the agency to book my flight and couldn't get a hold of anyone who would be able to to figure out what I can do with that flight credit, so I straight up called Continental. Not only was the service not at all helpful (they just sound like they want to get you off the phone as fast as possible), I found out Continental only has $697.70 flight credit for my account, and this price is BEFORE the $150 fee for canceling my flight!!!!!
Once again, I called APF travel to figure out that the heck is going on, the service was HORRIBLE, even more rude than your typical Chinese restaurant servers, they keep telling me to call again because there isn't anyone available to answer my questions or send them an email again, then she had the nerve to hang up!! I'm so angry that I think I need an anger management class.
If you want to avoid get ripped off, a headache, poor customer service, horrible price for flights, and the worse experience in travel booking ever, go here. Be warned, they might find more creative ways to make you mad.
The Angry Customer
The saga continues....
They fired the old travel agent, hired a new one. She was absolutely wonderful! She spent her day off and worked at home to fix the problem that was caused by the previous agent. She clearly explained things to me, clarified the confusions that occurs, and worked really hard to book my flight before my credit expired. Thanks to her, I am considering doing business with them again, only if she's the one handling my case. read more
