Very caring and Accommodating all while providing great dental care and service. Always a good experience!

So good! Dentist very knowledgeable and smart. Good music in the office, and good coffee. Hygienists are very nice.

I highly recommend Dr Gauthier at Apex Dental. The office staff was attentive and welcoming. The office was very clean. I received very good care while I was there. read more

I HATE DENTAL ANYTHING. I cannot say enough about Apex Dental in Northboro! I was first greeted with a tour of the office including their procedure stations, xray room, hygiene/disinfection area, and SNACK STATION! I was then given a complimentary giftbag which includes a Yeti, lip balm, breath mints, etc. The hygienist then sat down and had an introductory meeting of my fears and expectations as well as what we would be doing today. I then met with the dentist. I was given a menu of complimentary services which actually made my experience much more pleasant; in particular the neck rest pillow. Every step of the cleaning was explained, sanitary, and done with state of the art technology including the famous wing bite xray. I left the dentist with a nifty gifty and very minimal gum soreness and bleeding. See you in 6 months! read more

See all

I have a huge fear of dentists. The staff was awesome . Dr Gauthier made sure I left the office with a temporary bridge .. I cant say enough nice things about them ! THANK YOU !!!!!! read more

Had an emergency broken tooth! Dr, Gauthier and team are professional, friendly and talented! I would not go any where else!!

I saw them for 4 years every 6 months for cleaning. I require sedation to go to the dentist because I hate it. Never an issue until the most recent visit when I was called out of the blue to say they don't do it anymore. No reason why. Have to find a new dentist. read more

I would give less stars. First I find them very expensive. Next they did a root canal, post and core and crown, less then 5 years later it totally came out, I went back a few months later (I hate the dentist) and was told they would charge me to put it back in. Then there was the tooth pull. I went in with severe pain and was told the tooth would have to be pulled and was referred to an oral surgeon. I was confused as it was a wide spread pain, but she took an X-ray and said the tooth was the cause. In the mean time I had an appointment with my primary care doctor and was told I had a severe sinus infection. After that I went to another dentist because once the infection was cleared up the tooth pain was gone. The dentist said the tooth was fine. Thankfully I didn't have it pulled. And now the bridge they did a few years ago came out. And by the way, they sent me a bill for the visit that almost cost me a heathy tooth. I will be finding a new dentist and suggest you use caution if you are going to use Apex Dental read more

Honestly, I missed an appt there once before. I work in healthcare and realize no showing is unprofessional but life happens, especially during the pandemic. They Scheduled me another appt without my consent. I never confirmed. Sent me a 75 dollar bill. I call about it and was treated SO RUDELY by the lady there who stated she does billing. Accused me of booking the appt, wouldn't tell me when it was scheduled and who physically entered the appt info. Proceeded to demean me and tell me I should find another office for my care. Being in health care and basic customer service skills...I spoke to her respectfully and calmly. She continued to talk to me like I was trash. I just received a certified letter a couple weeks after saying they were terminating from their practice. I'm seriously astonished. The dentist should be ashamed of himself for allowing people to work for him who treat his patients like that. So disgusting! At the adult medicine clinic I work for, you would be fired immediately for behaving so unprofessionally to a pt. I had never stated I wouldn't Pay the bill was only trying to resolve the situation or provide information so they could understand why some patients could be upset that they receive no show bills for appts they never made or confirmed! Terrible medical practice. read more

I'm a newer client here, having just transferred. Dr. G remembered me from my one previous visit and was warm and inviting. This is a pretty down to earth office, neat and tidy, and it felt comfortable to be there. The woman who helped me schedule my next appointment was super efficient. The dental assistant who waited with me to check out gave me a run down of Dr. G's office hours and told me that someone is on staff every week day and Saturdays to help me if I was having any trouble with my treatments. So far so good with this place, and it's nice that it is so convenient to the 290. read more

I am so disappointed in this dental office- As soon as you sit in the dental chair they bring you a bill and tell you this is the cost of treatment and explain it needs to be paid now. They do not wait to get reimbursement from insurance-very bizarre never mind you are nervous just going to dentist. I called my insurance company they said that is unusual-this place is run like a business that is struggling financially-they gave me a panoramic X-ray-not necessary -simple bitewings for my first visit would do-because X-rays took so long they told me the hygeniest would not be able to clean my teeth, I would need to come back/nope! Dental care is expensive as we all know-but there is something very wrong about this place- Really too bad because nice office in good location But office staff is clueless about billing and they make you very uncomfortable about it read more

I went to Apex Dental for the last 3 years. Most cleanings were routine; staff was very nice and receptionists were great. Last few trips left a lot to be desired. Dr. Olga is a very nice dentist who treated me with respect. The last 2 cleanings left blood dripping out of my mouth. The hygienist was so rough with the picks that I was literally bleeding for 30 minutes after the appointments. This has never happened before. When Dr. Gauthier came in to meet me, he couldn't be bothered to even say hello. I had never met him before (always dealt with Olga) but on both of my last 2 cleanings, he came in, looked over my x-rays, did a quick 20 second scan of my mouth, said something to the hygienist and walked away. He never even spoke to me. I have never been treated so poorly by a doctor and will be seeking out a new dentist read more

I thought because of the all good reviews they are reliable and fair but I was wrong. I need to re-cement a bridge, I had the same bridge re-cement by another dentist 3 weeks earlier but it came off so I decided to give Apex a try because of the all good reviews. The doctor in this practice just look at the cement area and re-cemented the bridge, she did not do any oral evaluation, the cement came off in 3 days therefore I went to my original doctor and got an implant. Apex sent me a bill for $334, part of this bill was for oral evaluation which was not performed but insurance company paid for it, when I asked them why I was charged for oral evaluation they said just because she looked at the teeth that was supposed to be cemented then it is an oral evaluation. The same job and even more comprehensive was done by my original doctor but no charge was submitted for oral evaluation. Insurance company denied the claim for re-cement because they only cover it once every two years so they decided to charge me full $257 even though insurance would allow $170. Insurance paid this amount for cementing to my prior doctor and I heard no more about from him. read more

Yesterday I called at 3:55 because my tooth broke, Dr. Gauthier waited after hours for me to get there and fixed it. He didn't want me to go the weekend in pain. What an amazing dentist and place! read more

Dr Gauthier and team are excellent. Always greeted with a warm smile and hello. I have been a patient for many years and would never go elsewhere. Dr Gauthier always does the best fix the least expensive way. I used to panic whenever I had a dental issue. I know now that Dr Gauthier will make it right, I always feel great walking out of his office. I will be moving soon but I will make the 1,5 hour trip back for may dentist, he is that good and important to mental well being. read more

DO NOT COME HERE! DECEPTIVE BILLING PRACTICES! I am beyond outraged with Apex dental and would not recommend this place to my worst enemy! Honest and upfront billing and financial practices is one of the biggest factors in me choosing ANY place I do business with. I did my due diligence before scheduling a routine appointment and called to make sure that the only routine things I was doing was 100% covered under my insurance. They assured me they called my insurance and I was going to have $0 out of pocket costs for the xray, cleaning, and exam. When I got there for my appointment I asked again during my appointment- they stepped out came back in about 10 mins later and said they called and the exam xray and cleaning were 100% covered and I would have No out of pocket costs. Fast forward 2 months later and I get a bill for about $150 for cost of services NOT covered! I thought it was a mistake so I called - the manager isn't at work that day but they assure me she will be in the next day and call me. For 3 months I have called 4 times and every time the manager isn't available or at work that day but she will call me. I call today and am very persistent for information explaining my situation again and I am told they don't have my account anymore because they SENT IT TO A COLLECTIONS COMPANY!!!! Are you kidding me!?! I have called several times trying to get answers and resolve this- and their response as a business is to send My account to collections!?! They are liars, don't care to even attempt to call patients to address the issues at hand, and when they make terrible billing mistakes that you aren't paying -they send your account to collections! THIS IS OUTRAGEOUS ON SO MANY LEVELS! No return call ever, no accountability taken for their mistake, and my account sent to collections- ruining my credit when my husband and I are trying to buy a house next year for our growing family. Today again I called and was told that the manager Donna wasn't going to be in the office until Monday but she would definitely call me. Heard that before! The doctor has always been too busy to acknowledge my calls or complaints either. This is a terrible way to conduct business all around and I urge you all to BEWARE! Do not believe them when they assure you anything is 100% covered because they will lie right to your face and send you a bill. They will never address your attempt to resolve the issue. And they will ruin your credit and send your unpaid bill to a collections company. DISGUSTING! read more

Unfortunately while Dr. Gauthier is a decent dentist the customer service is awful. I was treated rudely and hung up on when trying to make an appointment. I was also a patient there for over 2 years so this is extremely disappointing. As someone who use to work in the medical industry at a front desk position this was so disappointing and since the incident I have found that others had the same poor customer service. It's a shame. read more

look for a different office at any cost !!! this dental office has a billing system that is lower then poor they promise you that they will do everything they can to contact your insuring companies and that they do everything on time, by the book but then they charge you more in the end then they prep you for !!! after calling and speaking with the owner he told me they have manny customers and are not interested in improving their staff on how to assist customers better so that there billing manager dose not make mistakes and dose not prep people by telling them that the pre estimated amount would probably be low only to find out after they dod the work its actually alot higher !!! i took all of my referred people out of there office asap and after reading manny more reviews on here and other sites about them that were just the same if not worse i am glad i have left them and glad that i was right to do so ! read more