I give it 3 stars purely on cleanliness and location alone…read more I called a day ahead and was told they have a private room for 2 nights so I made a reservation. I've been walking the Camino and my foot hurt horribly and I wanted something right near the sights where I wouldn't have to walk too much and where I could get good wifi so I could relax and Skype with friends abroad (albergues are notorious for horrible wifi). I arrived, paid and was just shown my room and handed a keychain with 2 keys. In my hurry to relax, I didn't notice there were 2 keys and didn't think about the fact I had to be buzzed in downstairs. I was also just hurriedly told that showers and bathrooms were down the hall. I asked if there'd be Issues possibly staying another night. The lady said after the 2nd night, all private rooms were taken (relevant to story, I swear!). So I go to bathroom... no signs or pictures that I saw saying whether ladies or men's. Noticed a man inside so kind of figured it out. I went out to explore León and when I came back, I tried the second key when I kept pressing for buzzer to let me in downstairs (the hostel is on 3rd floor of building) and wasn't being let in. So I stayed down until someone came out over 20 mins later. I'd been calling and calling but their reception hours were over by that point so no response. Come to find out, there's a code everyone but me apparently was told to get in the front door. During all this, I'm dealing with pressing charges against an abuser from when I was a kid and barely slept the first night. But woke up happy knowing I had an entire day to just relax (I'd bought food and everything the day before so could just elevate foot and sleep) only to be told as I was leaving out the door for foot massage that they had made a mistake and overbooked. Because the other people were a group, I apparently was the one who had to leave even though I was there already. She said she found a place for me at another hostel nearby and it's "cheaper" and would refund me for one night. Come to find out, it's away from the main area and not in the nicest area. And not a hostel but an albergue (slightly different and for pilgrims) with not so good wifi. And took a while for me to find it so €8 cheaper wasn't "cheaper" considering time and major inconvenience. And now I'm stuck caring for foot without being able to handle business matters easily online. Albergues also don't open until later so, instead of relaxing, this moving has taken up major portion of the day while I wait to get inside. The lack of care I experienced here has given me a horrible taste in my mouth and I'd never come back. I wouldn't have treated a customer with so little respect. They acted like it was no fault of their own that THEY overbooked and didn't care I was injured. They get away with it based on location really. I'd give it 1 star otherwise.

From the owner: LeonHostel está situado en pleno centro de León, rodeado por monumentos, restaurantes y bares de…read moretapas. El hostal ofrece alojamiento económico para todos los públicos, tanto habitaciones privadas como camas en habitaciones compartidas, todas ellas con grandes ventanas y balcones. Ademas ofrecemos todos los servicios que nuestros viajeros pueden necesitar como wifi gratis, cocina, salón con terraza. café y té gratis y mucho más.