This is the literal definition of the Irritable Bowel Syndrome (IBS) hotel. I guess it's true to…read moreits name. When we first walked into room, I'm not even joking, it smelled like a smokers butthole. The cigarette stench was taking up the entire room, as well as all of the rooms of the people in our group. Our room wasn't as bad as others, but it was definitely bad. The only accommodations the hotel offered was spraying febreeze into the room, which also just made it hard to breath again. We were able to get rid of the smell with about half a bottle of after-poop-spray, no thanks to the hotel. Madrid is also known for being a literal oven, and the hotel reflected that, which was very nice of them. We set the AC to be 10 degree C and turned it up to its highest setting, but it legit did nothing and upon inspecting the vent, no air was coming out. So after 3 people showering, it was so hot and humid in our room it could have been a rainforest. Other people in our group also spotted a stain on their couch, which we were all too scared to think about what it could be. I would say the only good thing about this hotel was the breakfast. Side note: if this is the regular Ibis hotel and there's a budget Ibis hotel, I'm terrified to know how bad the budget one could be

We were here in a large American student tour group. A group leader's purse containing credit…read morecards, passport and cash was stolen off of her stool right in front of the reception desk while she was sitting and visiting in a group. When she noticed and reported it, this hotel offered no assistance. We were treated as though these things just happen and are tough luck for tourists. Although the whole event was captured on video, we were not allowed to view it. Although we were leaving Madrid the next day, we were told by the policia that a specialist would be there to view the tapes in 2 days! BEWARE OF THIS HOTEL AS SECURITY IS A MAJOR ISSUE!!!!