We've been working with Ian for quite a while. He and his company always treat customers right and…read moreprioritizes the customers needs over all else Mike Geberth

Ian graciously offered to reimburse me for a couple items that apparently were swept up in the…read moreremediation. The ground floor of the townhouse that incurred the backup is small (400sf) so there was not much space to move the contents out of the way. Ian also explained the insurance limitations for a level 3 backup when the homeowner insurance as written neglects to reference the HOA master policy. Overall EC Restoration works better with homeowners than the big national water remediators, which is why our adjuster uses this business. We are lucky to have them for this (hopefully) once in a lifetime event.

They were fast and prompt with communication and very detailed regarding price. The quote was as…read morediscussed. They cleaned sofa + loveseat + chair + 2ottomans that were in storage. They cleaned back to previous luster. They were faster than I expected. 2 people came. No mess left. CASH ONLY!!

They accepted my booking on short notice for emergency cleaning of basement carpet and tile floor…read moreafter water main break affected finished basement. Reasonable price. Adding small tiled bathroom floor on another level was $60 extra but ended up costing me $350 beyond that when they knocked over tray of toiletries; they missed picking up my brand new night guard which was likely sucked up with their cleaning hose. I didn't notice til hours later -- too late to check their discharge bucket. Did nothing to cover their shoes, nor clean as they exited leaving wet footprints on waxed wood floors and just-cleaned tile floor. I had to damp-mop again after their cleaning. Did not clean carpeted stairs, which needed it even more after their soapy, wet shoes and hose left residue. I don't know if they are capable of being more careful and thorough if more advance scheduling is done. Still, they were very good to fit me in for emergency situation -- though rushed as they had other bookings. The carpet area dried well with my own blower on it for 24 hours. Cleaning that right away was my main concern.

New Image Restoration was hired for a fee of $1,000 plus tax to remediate a mold issue measuring 2'…read morex 1' x 2' x 1' located within the wooden structure above the bathroom ceiling (sheetrock). The contractor(s) from New Image Restoration removed and disposed of approx. 2' x 4' x 2' x 4' of the ceiling (sheetrock) that exhibited signs of mold, treated the exposed wood with a mold and mildew killer, identified the source of a leak, and recommended that I hire a plumber. I found the quality of the work to be satisfactory however, the identification of the leak was inaccurate, as no pipes were found to be leaking. The contractors were courteous and presented identification upon request before entering my home. Nevertheless, I consider the cost of the work particularly expensive for seniors given that it represents only (1) component of a (3) part job. Additionally, I was asked to sign a blank contract that stipulated a 50% charge, the cost was not explicitly detailed in the agreement. I had to inquire further to clarify this matter. Despite the fact that New Image Restoration was aware of my insurance company's $500 deductible, I was required to pay (2) both payments of $500 plus. Moreover, I began to receive multiple invoices totaling over $1,500 for services such as drywall repair, patchwork, priming, and painting, which were not performed by New Image Restoration or Super Steamer Carpet. It was also concerning to discover that New Image Restoration billed me through a subcontractor, Super Steamer Carpet, without prior notification regarding the involvement of subcontractors. Ultimately, I found it necessary to hire multiple contractors to complete the work on the ceiling mold issue. This experience has underscored the importance of inquiring about the entire scope of a project, including a comprehensive written description and a complete estimation of costs, accounting for any deductions.

Pretty responsive as far as generating the quote for a mold and asbestos remediation.read more

I dealt with this company when there was a fire in my apartment building and the apartment complex…read morechose them to restore the apartment units. It seems that the contractor named Frederick is the only guy I was ever able to contact and it was unfortunate that I had to continue to deal with him. He told me they would clean and try to restore all items in my apartment including my television. However I was never given my tv back, along with many other items. Had I known that, I would never had allowed them to try and clean it. Fire never came into my apartment, it was only smoke and it was the after-effect of the smoke smell they were trying to get out. I understand if some items may have been deemed unrestorable, but he should have at least returned my items to me. Instead I had to buy new items to replace the many things not given back. Worse than that was that Frederick often ignored calls and would claim he was on the other line and say "I'll call you back in 10 minutes", then never call. he was often only reachable by text message (I was only given his cell phone number). When I did get my furniture back, it was very clear that it had not been cleaned at all. Everything had the strong smell of smoke and I couldn't even stay in my apartment breathing these items in. There was dust and dirt on everything which showed they didn't even attempt to clean anything. Not to mention, it took a longtime for them to deliver my furniture and other items back. I got a few items at a time and it was always just 1 delivery person who came each time. He often used other companies to bring my belongings back to me. One time it was Frederick himself and he made me help him carry my huge dresser up the stairs to my apartment while I was still in my work clothes after coming home from job. I felt like I almost broke my back helping him lift it. I couldn't even bring myself to shake this man's hand. He also lost my expensive glass cd rack which held 100's of cd's. He offered no explanation and simply texted me saying "We don't have it, now we are done". I had to hire a new company and still have everything cleaned after months of waiting for my items back from American Water Fire Restoration. They also sometimes go by the name Squeaky Clean & Green which was fishy. I made sure my insurance didn't pay them, and Frederick didn't try disputing it. He was just lazy and didn't want to try cleaning anything which cost me more money as I had to buy many items on my own to replace what he had lost or damaged.

From the owner: 24/7 Emergency Service Company for Water Damage Restoration, Fire Damage Restoration and Smoke…read moreDamage Restoration

CPR Restoration did a wonderful job especially Jose Dorta who was very friendly and professional in…read moregetting the job done. He explained everything thoroughly that he was about to do and we appreciated that very much. He cleaned up very neatly and removed all the demo debris after he was finished. We were very satisfied with the work that he did and would highly recommend him if you call CPR Restoration!!!!!!!

BUYER BEWARE cpr restoration phila pa or perth amboy nj -are…read morethe same. YOU NEVER FORGET STRESS & TRAUMA my experience with them was awful in 2011 and looks like they still haven't changed much - it's pretty much luck of the draw-or who you are. they left a disaster in my basement, did shoddy work, overcharged my insurance company for work never completed. cpr doesn't do background checks on employees or day labors otherwise they would have found out that at least one of their employees had a felony background of arson, destruction of building, drugs, violence. demand the names of all cpr employees & if possible their birthdate or anyone else's company who enter your house and check the nj judiciary website promis/gavel, nj municipal portal complaints. it's your property and you decide who enters or not.

When contacting Royal Water Damage and Restoration with questions involving mold testing, I didn't…read moreexpect for someone so cordial, and helpful to answer. Brandon was transparent, informative, and provided me information beyond what was expected. He took the initiative to make two calls on my behalf, and was so thorough, he forwarded me a summary of what we discussed. Brandon's professionalism, knowledge, and attention to detail is indicative of a business I highly recommend, as one of eight Individuals to be acknowledged with an award for Yelp Elite reviews in 2023. Their website provides valuable information, and lists the extensive services they provide. Thank you, Brandon, and Royal Water Damage and Restoration.

Really good experience working with David. They were professional and efficient…read more The basement was a mess. After they did their magic it's just as good as new. Our insurance company paid them and the adjuster said they were very easy to work with. Highly recommend them.