There is something new to inspire me each time I visit. I loved working with K.J. to find just the…read moreright items for my contemporary home. The Massoud sectional I invested in is definitely worth the money, because it is so well-constructed and the look is timeless. It'll last a LONG time! Two matching Hooker Furniture pieces (teal and gold cabinet) get lots of "Wow!" comments from guests. All my items, including some gorgeous patio furniture, were delivered promptly, carefully, and courteously.

My family has enjoyed shopping at Edelman's across two generations! The furniture quality and…read moreselection have always been a draw, but the Edelman's integrity and their personal service really make shopping with them a great experience. The design services and decorator items they offer add even more to love.

Very helpful! Went in looking for a sofa sleeper, Bri was very patient and went out of her way to…read morehelp us and give us good info about our options.

Super helpful sales staff. So many options to choose from. And they are delivering it! I am…read moredefinitely going back anytime I need furniture!

One star because zero wasn't an option. I purchased the…read moreHailey furniture from Havertys thinking I was investing in high-quality leather. Within less than 30 days, one of the pieces had to be replaced and that's when I learned the disappointing truth: this isn't top-grain or genuine leather. It's "performance leather" coated in polyurethane, which means it's essentially a plastic layer over low-grade leather. The material may look beautiful on the showroom floor, but it does not hold up in real life. The so-called "leather" started showing damage almost immediately, and instead of standing behind the product, Havertys tried to blame the issue on pet damage and push me toward using my protection plan which completely misses the point. The problem isn't wear and tear; it's poor-quality materials disguised as luxury. For the price, I expected durability, integrity, and honesty from the brand. Unfortunately, all I got was frustration and disappointment. If you're considering the Hailey collection or any "performance leather" from Havertys, do your research first -- this is not real leather, and it does not perform like it.

just move to TX. We went into the store, and were treated by…read morea woman who was condescending and not at all friendly. When we didn't like what she showed us she actually walked away so we left. we found a special order online and thought, the company has decent ratings, maybe it's just this store, so let's order. Wrong move! Five weeks later we still don't have our items without any communication. I've followed up four times. Today I cancelled the order and now I'm out shopping again...do NOT shop or order from Haverty's. maybe is they have the item in the store you'll get lucky....but...good luck.

My parents bought a recliner a few years ago. Around $500. It started peeling about 6 months ago…read more The insurance they purchased doesn't cover that. They are 85 and 87. I feel like they were taken advantage of. It has had a cover on it the whole time. What has made it peel? Doesn't it sound like a defect? They were given a number to call and a shoulder shrug.

Was told due to the pandemic stuff get broken easily. Luckily the bed never made it in the house as…read moresoon as it came out of the box it was broken. They came to my house 4times and was told the only thing they can do is set up unlimited appointments and see when I get a undamaged furniture. I finally decided they could just take all their broken pieces home since they were just dropping it off at the house and get reimburse. My brother bought a table a month ago and is already falling into pieces. And the bed set was 4K and the table was 2k so we weren't being cheap. Shelby the lady who emailed me said she will take away the delivery fee but it never was taken off. The delivery guys told me the only thing is for me to go up to the store and pick up the bed even though I paid extra for it it be delivered. I can go on and on. If I could give them less than a start I would

They do not stand behind their furniture. Leather recliner peeling after 3 years. We take very…read moregood care of our furniture. Just my husband and I. No pets. They should replace it.

This rating isn't for the quality of the recliners as they lasted 16 years. The rating was for…read moretheir repair service which is awful. First, you have to call Dallas for repair and then they give you a Tyler address to take it to, BUT, $200 just to receive it and then $175 an hour if they work on it. In other words, BUY new ones! We did, but used Blake Furniture at half the price of the Lazy-Boys. This was the store in Longview, Texas.

If you're gonna advertise same day delivery and Don't. My neighbor was recently in there to buy…read more,found a set she wanted. Needed it that day delivered went to pay and they couldn't deliver the whole reason she went there was for the same day delivery that's at ethical business practice.

Great store, very friendly and helpful staff, kid friendly, and very nice selection of plants…read more Inventory was priced well.

I went to them in fall wanting a fast growing tree to put in my front yard. They didn't have much…read moreto choose from and I should have left then. But a sales lady showed me a magnolia tree where one side had been cut off. It looked strange, but I was assured it had only been damaged in transport and would fill out get new branches soon. They're the experts, so I bought it. A man, I assume was the owner, started yelling at the sales lady saying she left her walkie in the bathroom and he was trying to get ahold of her. She had other customers who wanted to buy more than a tree! He said this in front of me, like I didn't matter!! RUDE! By the end of spring one side of the tree still had no leaves or branches, the other side looked like a few branches had died. I called and they gave me the lady who sold me the tree. She said to cut the dead branches off and it would be fine. I did and a few weeks later more branches would snap off. I called again and was told I must have planted it too deep. I took photos for them, it was planted right, must be too much water, or not enough water, or the soil wasn't good enough. They wouldn't ever admit they sold me a sickly tree that they knew there was something wrong with it. Fast forward a few years, their news letter says if you have questions just ask. So I emailed asking questions about mulch, how to prevent weeds over winter and the best time to fertilize. Danny emailed back and said he would call. I have the Home & Garden's ID on my phone but never got a call from them. I called them a week later asking for Danny and said he was going to call me. A girl said he was with a customer, but she would give him the message and have him call me. It's now been two months since he said he would call and hasn't. So I think their communication is terrible, they don't seem to care if they sell their customers bad plants, a lot of their plants are cheaper at Home Depot or Lowes and they yell and humiliate their employees in front of customers like they should be grateful they even have jobs. No way could I ever recommended The Home & Garden center to anyone.