Much better gym from where we came from. Please clean the vents on the second floor. Rent the lift…read moreor get an extension duster.

The Sauna continues to break. It was fixed for a day and the the following day it had this sign…read moreback up. Is there a facility staff that could fix it for good?

I've re-joined Orange Theory in October of 2024. So far, I've had a GREAT experience! The staff is…read morekind and attentive all the time. The Coaches are amazing, helpful, and super fun. If you're seriously wanting to build resistance, strength, and challenge yourself, then OT is your place to go. This Location is excellent! Great community

I was really skeptical about coming here because of the reviews I'm not going to lie :/…read moreI'm so glad I gave it a try . I'm really enjoying this place. Starting off with Candy she's was informative and very helpful. All the coaches are amazing so far. Anthony, Stevie and their playlist is LIT along with there vocals . Really fun atmosphere and they push and motivate me every time to give it all I got. It is pricy but then I think about how much my health is worth and how we spend money on other unnecessary things. Why not put it in what matters the most? So thank you Orange Theory ! I will try to continue to stay consistent.

very helpful with their team - Anna, Jun, Chris. Looked over the equipments I intended to use and…read morethey were all clean.

Nice staff, but it's always a bit odd when checking in. You have to have staff scan your card and…read morethey are usually chatting away, so frustrating. I just want to get in, do my thing and leave.

They should fine people who don't rack their shit or clean up after themselves. That would be…read moreamazing lol Other than that Great gym. Has everything you need and never crowded. Perfect for a long or short workout.

Been coming here for almost 10 years, and it honestly has everything you need and then some to hit…read moreyour fitness goals. I mean, what gym do you know that has dumbbells going all the way up to 150 lbs? This isn't your typical commercial gym packed with people where you're waiting around for equipment. It has more of a family style vibe no judgment whether you're brand new or a seasoned lifter. Everyone's friendly and mostly just focused on doing their own thing.The staff Dominick, Sami, and Kevin are top tier and genuinely great people. I've been to a ton of Anytime Fitness locations, and this one easily stands out for its vibe, cleanliness, and equipment. By far the best.

They listened and now the pool is usable, thank you management for taking care of your customers.read more

I have been a 24 hour fitness member for over 25 years. When the Brentwood location opened, I was…read moreexcited because it was close to my home. Things have not been kept in good running order. Many of the cardio machines upstairs are broken and have been for months. Management seems to think it is not a priority to get them fixed. I will say the staff is awesome.

Jenny & Brendon are amazing, I can't say enough. As I approach 60 yrs old with multiple injuries,…read moreJenny and Brendon have been essential in my rehabilitation. I no longer have pain in my shoulder from a partial tear in my shoulder & bicep. Going from constant to pain to lifting heavy! The gym is CLEAN and respectful. No crowding here, come any time! Trainers are not only friendly but also take an interest in you! I've found my gym. I'm a lifer.

This gym is my new favorite place! The equipment is top of the line & the amazing owners are always…read moreadding more based on member requests. Quiet, clean, and open 24hrs! There's even a membership option where you get personal programming on an app specifically written for the equipment there. Fantastic new option in Brentwood!

Great environment .. friendly staff. I usually go in the morning and there is plenty of space and…read moreequipment availability.

Instead of upgrading the customer experience, they downgrade it. I haven't been to the gym in like…read more3 weeks due to being injured and when I return I'm happy to see they finally got some new equipment (after all what are the club fees I'm paying on top of my monthly membership for?) only to be told by the mall cop worker that they don't allow gym bags. I was told to either lock it up and carry my stuff around the gym limiting me OR to risk getting my car window broken by putting it in my car. This is how they solve for people "stealing" the equipment that WE as customers pay for. So dumb? And they can't even send out a notice saying the rules have changed. This place is not it.

Overall such a great gym and childcare is amazing too. My daughter loves going and never wants to…read moreleave.

Long-time member. Deeply disappointed…read more I've been a loyal member of this club for almost 10 years, and it's disappointing to see how little they value long-term customers. When I first joined, I paid top dollar for a membership that included the ability to pause my account for business trips or medical reasons which I hardly ever needed to-- something I specifically asked about before signing up and choosing that one package that offered that feature. A couple of years ago, they changed their policy mid-contract, removing the ability to pause memberships, even for legitimate medical issues. Despite my doctor providing documentation with two different surgeries, I was simply told there were "no exceptions." After a decade of loyalty, that response said it all. Over the years, my wife also joined as a full member, and one of our kids took swim lessons here for years -- which are not cheap. Between all of us, we've put a lot of money into this place. But apparently, loyalty and good faith don't mean anything anymore. Beyond the customer service, the facility itself has gone downhill. When machines are out of order. You should expect it will be for months at a time (3-6 months isn't unusual), and every rainy season the roof leaks -- they literally have buckets set up to catch water. I refer to them as the "annual rain buckets". The irony is that the owners are construction contractors, yet they can't seem to maintain their own building. After almost a decade and spending a lot of money, I've decided to take my family's business elsewhere. It's unfortunate -- this could be a great place, but it's clear they've stopped caring about their members.

Staff are nice, but women's locker rooms and steam/saunas aren't the cleanest. People don't know…read morehow to use them properly. They enter and leave the door open or have their phones without headphones on. When equipment isn't working, there is no notice or sign. They don't answer the phone either.

The only thing good about this place is the location. I know they try but it's not hard enough and…read moreI cant wait to cancel my membership. They send surveys, front desk calls to follow up to acknowledge but that's it. A couple months ago I even showed the front desk a cockroach in the women's sauna. I can say they are trying to keep it clean or at least trying now then when I first started but that's why I started to hate this place. Like no one cares that there's a huge hole in the wall or a leak down the weight room and now the weight room being unavailable. And the phone signal is non existent so you rely on their spotty wifi. Advice: when you have circumstances as such, bring in an extra smith or cable machine, buy new locker rooms mats, or more workers to freshen up the restrooms more frequently. You don't have these problems at other gyms that have management that care. Simple things like soap dispensers should have soap not days where you're checking which sink has hand soap. Last note: clean under the sauna bench. Try and do better because I can't wait to cancel my membership here.

I recently left a review at 4 stars but have decided to bump it up to 5 after seeing immediate…read moreresponse via yelp and in-person. The folks at the front are saying hello as you walk-in and I've seen them wiping down the glass more often. Overall the operations, cleanliness, and customer service of the gym is pretty solid. One idea that comes to mind is for them to consider doing demo days. Whether it be a day where they let members demo the hot buns or hot bandz class with complimentary accessories provided without the rental fee. Another demo idea would be to allow members to test out the scented sprays that they have for the mat / saunas. As an operations person at my workplace, these are just ideas on ways to engage with your clientele and hopefully increase sales! Keep up the great work, Hotworx Staff. Big shout out to Tiana & Shailyn -- they are always killing it at their job!

I tried HOTWORX and it's definitely a unique workout experience!…read more This place is 24/7 for members, which is super convenient if you have a busy schedule. If you're new, they offer your first class free, which is a great way to test it out. Be ready though... you will sweat. You're basically working out inside a sauna, so it's intense but kind of cool as a concept. They do have showers available, which is a plus after a session like that. Just a heads up, you'll need to use their special branded mat since it's made for the heat (about $5). A couple things I didn't love: the TV in the sauna is placed pretty high, so your neck might start to hurt during the workout. Also, the video itself wasn't as engaging or energizing as I expected for a guided class. Overall, not a bad spot if you're looking to switch up your routine and try something different!