Totally NEGATIVE experience! First problem: punctuality! My appointment was 10:00 and they started working on my hair 20 minutes later ... This disrupted my busy day! Secondly I just wanted to have the roots of my hair re-colored in light copper red ... nearly 4 hours later, I ended up with the roots practically black after 3 different colour applications! ... Fortunately I had refused to have the colour put on my hair length!!! I had SPECIFICALLY demanded the coloring to be done using an exceptional product brand called O Way which has been successfully used on my hair for years! I was given all assurances that O Way would be used in my case ... In fact it was NOT and I was told when finally I discovered that another product was used instead with the disastrous results explained above ... No excuse was presented either by the personnel not the manager who told me bluntly that my hair was not adapted to the "wonderful" bio-products used by her staff! Besides, I had to pay the bill for the disaster and my wasted red colour! I call that INCOMPETENCE and ARROGANCE.
I will therefore advise everybody to keep away from this spa centre in Brussels (83 rue royale). This comment concerns the hair care section of the spa and of course since I have not used any other section of the centre, I cannot assess their efficiency.
I am sorry to make this negative report but too much is really too much and I felt absolutely misled by the management who promised something they KNEW VER WELL they would not do!
Annie Duchene read more