This team in Traverse is horrible. After sending them emails and leaving voice messages to find out…read morethe status of my claim, I remain ignored weeks later. They have taken crappy customer service to a new level.

Susan is an amazing insurance agent. She and her entire staff are very friendly and make it so…read moreeasy to inquire and buy insurance. She is readily available and always prompt with answers for any questions. I highly recommend this office for any of your insurance needs. Paula Prusick

The agents at this office have been so helpful In my transition to Traverse city from out of state…read more They took the time to run through all of my options to come up with the best plan for me and my family.

warrning ! if your smart like like i was not ,have any policys with this company reviewed , i had…read morewater damage in my basement tought i was covered a sump pump discharge pipe failed ,call 800 # made a claim happened on a saturday morning call a company to clean it out before mold started called the adjuster 1o times left massages no return calls finally on monday he answers phone says we have no coverage should have bought flood insurance from fima i am not in a flood area what a total kick in the face this company advertises like they cover everything and care total bull shit an tom talks a good game but hes full of shit im out 50 k thier is no way anyone or company has all good reviews something is fake i am not

From the owner: COVID-19 Update: We are still open, but for the safety of our customers, agents, and employees,…read moreFarmers agents are available online or via phone.

Been with Hagerty for years. Great company, and great rates for classic cars…read more Called them today regarding a rate increase. Wasn't happy about it.. But.. The Customer Service Representative I spoke to, Dee, was friendly, was genuinely concerned about helping me, and explained everything very clearly. Honestly, Customer Service on that level of professionalism is hard to come by these days.

Very kind and well spoken on the phone. She took the time to listen to my needs and what I was…read morelooking for, for my insurance needs. This is a vehicle that will be driven less than 1,000 miles per year. Probably less than 500 miles a year. You have a great company and a great employee with her. Thank you RR

I started doing business with Josh at the Larkin Group in 2013. I was in a huge bind at the time…read moreas my homeowners insurer decided to drop our coverage after having issues with the quality of my roof. I had been scrambling to find an insurer and nothing was panning out. My realtor put me in contact with the Larkin Group and they came through with the coverage I needed. My agent Josh, walked me through the application process and had me insured either on the same day i contacted him or shortly thereafter. I felt he was knowledgeable and seemed to care about us and our situation. I have since had an new roof put on my house, but in light of the great service I received from the Larkin Group, i have decided to stick with them. I have periodically had to call Josh for information on claims or small issues with payments, and he has always responded within the same day and answered all my questions. My only reason for giving it a full score is that I feel the price is higher than you get from going directly through the insurance company. However, after going though being booted by an insurer I was dealing with directly, I have see the benefits of having a agent.

I have tried calling my agent numerous times and she is never available. I am constantly talking to…read moreher service person who has actually told me she doesn't like talking to customers and that the service person is actually the one doing the requests I ask for. So why do I even have an agent. The service person is very nice and helpful. They should make her the agent and get rid of the lazy agent that doesn't want to take any calls.

Harry is the best in the business! Knowledgable, friendly and just a pleasure a work with. Highly…read morerecommend.

From the owner: For over 80 years, Bonek Insurance Agency has provided personal and commercial insurance…read moreprotection. We form strong relationships with our clients -- keeping their best interests in mind. Let us customize your coverage. Feel free to use our online quoting tool to compare rates instantly from different companies. If you prefer to speak to someone directly about your unique needs, don't hesitate to give us a call today!

Suzan Spaulding at Front Street Insurance has made our transition to Michigan very smooth! She was…read moreresponsive morning to evening to all my questions and was able to carve out some exceptions for our family when I had last moments of panic and changed my mind on a few coverage options.

From the owner: Front Street Insurance Agency of Traverse City, MI has been a trusted name in insurance since…read more2001. Owners Bill Van Vreede and Harold Kranick had careers spanning over 20 years in the insurance business when they became partners and established Front Street Insurance Agency. We take pride in our dedicated, professional, innovative and friendly staff, who are all willing to listen and consult, to ensure that you have the exact coverage you need. As an Independent Insurance Agency, we are vested members of your local community. We offer a wide variety of insurance products to protect your life style.  In Northern Michigan there is so much to enjoy and we can provide coverage for your Boats, Motorcycles, Snowmobiles, RV's and ATV's along with your Home or Seasonal Home, Auto, Health, Life, Commercial and Workman's Compensation.   So if you're a resident, a snowbird, an established or new business, let us put together a plan for you! We also have offices in Honor and Beulah to serve yo

Tim is always on top of things and takes care of all my worries. Tim takes the time to answer all…read moremy questions and brings up things I hadn't even thought of to make sure I am well informed.

Tim Collins State Farm Insurance Agency is as good as it gets. No matter your situation, they will…read morego to any length to get the best outcome for you. Here are some of the qualities they possess: Listeners: Pay close attention to customer's needs Communicators: Strong ability to communicate clearly Well-informed: Knowledgeable on industry, offerings, and customers Thorough: Committed to following through on efforts and communication Trustworthy: They do what they say, say what they mean and keep their word