The installer and service men are/were nice. Where I live, there are few options, and I am…read morecompletely happy with the service and the reliability. The few times it has gone down in the 4 yrs or so, it took only a phone call, and they reimburse you for any long-term outages.

From the owner: The fastest internet in Elko- 50 mbps download, 10 mbps upload for 99.99/mo.read more

So I waited in vain for the internet guy to show up. Doesn't. At 1630 I call and get told he's not…read morecoming now and no reason given, after I was told I was supposed to be first on the install list. Ask to speak to a manager, and there isn't one in the office and I get transferred to Reno and to talk to Steve, at 1643. Steve says he's going to call me back. 1700 rolls around, no contact. 1708 and Andrew, the installer calls and blames the problem now on my building because they can't get into the office after five. Tells me that no one got an install today because of an outage, get told that there's no reason why people weren't contacted but rather made to wait another day for install, not to mention the waste of time in waiting for a service installer to come by. Not to mention why this wasn't mentioned when I first called the office at 1500. I wonder if the other people were even notified their install wouldn't happen today or were made to wait in silence. Then Andrew begins to argue with me over my personal information, which he says they don't have, despite them having it when I called the office. Tried to say when I set up the account I only gave a first name. Get a call from Steve and find out that the office here lied to me and that he's not even a manager but "the closest you'll get out of this office". Ask for a number to an actual manager and get told that I have to call the same number to talk to the "office manager". Tomorrow, of course. Found out that I was lied to about what modems I could use, they told me only one, which Steve told me wasn't true. When I called the office their "new person" would only say "I don't know" and made no offer to find the information until I prodded. I've been waiting for this install since the 19th and now have to wait another day, either extremely delaying or cancelling a trip to Reno for business, and some work I have to get done now depends on finding a place in town that has free, secured Wi-Fi open this late. And, since I'm not paying the insane $160 a month for internet and basic cable (without even a DVR), they are, of course, the only company in town that'll have internet speeds for use with Hulu, Netflix and Vudu. Gotta love the "customer service".

Run, don't walk, as far away from this company as you can. I have never given any company one star…read morebefore, but then again, in my very long life, I have never received such hideously poor service. I almost hesitate to write this because I can't believe they'll be in business much longer. Terrible, terrible customer service, both in Elko and at their Reno office (except for one nice technical guy I lucked into reaching one time), very intermittent television channel reception. And when it came time to cancel, I was told "6 to 8 weeks" for a refund. When I just called, over 6 weeks later, I was told "6 to 8 weeks before we can refund you. And we need your cable box." " But I turned it in at your Elko office over 6 weeks ago." "Well ,we didn't get it here at the Reno office." (Humorous aside: when I turned my box in, they didn't even want to give me a receipt. When I insisted they record the fact that I returned my box, the guy scribbled something on the back of an envelope and said that would be their proof that I turned it in.) I didn't want to deal with the hassle of switching from cable to satellite TV, and it took years of bad service before I finally made the change. Now I'm just angry with myself for having waited so long.