We went in there today to help my mother get her glasses looked at because they weren't fitting…read moreproperly. The girl who helped us Ariel was very considerate, very kind and very helpful! She measured and figured out that they had been measured incorrectly for the no line bifocals the first time and fixed the problem. Would definitely recommend them, especially Ariel! Loved her customer service, and her attitude!

Worst experience ever. 12/17/24 Went to pick up glasses the prescription was not even close. Told…read moreme I'd have to see doctor again. Ok,couldn't get in to see different DR. Until 02/03/25. All they had to do was change 1 lense as I'm blind in 1 eye. Went to pick up new glasses and they put the new lenses on the wrong eye and had to wait again. Mind you I came here for emergency glasses mine were destroyed in an accident. Jump forward it's 02/21/2025. Finally got them right today . But waiting for all this time lost job. THANKS for this nightmare eyemart !!! Sucks you can't leave no stars

rip off, charged me $292 dollars for a pair of distance only glasses. They failed to inform me that…read morewas without the $200 claim they also put in for the insurance company. Money i thought i would be being reimbursed with. Basically i paid through the nose for service that i had recieved for much better prices elsewhere and would never purchase anything from them again. I would go to americas best or elsewhere. My wife bought 2 pairs of glasses for far less than that and I don't see much of a quality difference. These prices are inflated over 100%.

Great group! As a former employee, I can vouch for their top notch care, and attention to detail…read more These guys sparked this interest in my career in ophthalmology, and optometry years ago. Glad to see the same old guys still at it.

I went in to have my glasses prescription filled. It's a small operation, and they took time with…read moreme to go over questions and my coverage. It was MUCH less crowded than going to a chain retailer. Very professional, patient, and friendly. It took me awhile to choose frames - they have a wide selection. Explained what my insurance covered and additional options without being pushy. I highly recommend them!

I had what I thought was a blocked tear duct that swelled leaving my eye half open overnight. Being…read morean out of state student my insurance would not cover Idaho services. Thank goodness for this place, excellent rate, really nice staff/Dr. and I found out it was an ingrown eyelash that she was able to prescribe something for, within 3 days I could see out of it normally. The visit saved me $500 if I would have had to have it lanced. Phew!

Look no further. I can't imagine these poor reviews. Great service and high expertise! Terry help…read moreme out of a jam with my new glasses and I didn't buy them there (out of towner). We don't have such a great variety of glasses where I live. If I can I'll bring my tax here next time on a visit! Terry was great!

I have been happy with Mountain West Optical prior to this last pair of glasses. I was ready for an…read moreexam and a new pair of glasses. I found the frames that seemed just right. I went in when they were ready and I was pleased. A few days later the glasses just didn't feel comfortable. I went in and they were happy to fix the problem. I chose a new lighter frame. The tech helping me advised me the frames I chose may be to small on my nose. My husband and Brian (the tech) were in a tense discussion about cataracts and why did he just have an exam and new lenses with absolutely no correction in the vision of his left eye. I was in the exam room with him as he stated clear as can be" if there cant be improved sight with the left eye then let's not do anything" Dr. Fish wrote a new perspiration and lenses were made. When he put them on and no change in sight was made it was sorry no refunds. So back to me. In my opinion Brian was frazzled with Thad and he did not take any time with me he just said ok if this is what you want let's do it. Now a week later the glasses are most definitely from putty. They will not keep structure every 4 minutes I have to push them up my nose. I go back in. This Tim I spend a great deal of time with another tech. I find the perfect frames. She makes the order. As I was leaving I ran into Brian and told him the trouble I had with the glasses. Brian's response was you can't have another pair. I thought it was odd but smiled as I left. The next week I get a phone message from the tech who wrote my new order. She said Brian informs her I can only have my original glasses. That's it. The owner calls and says come in let's see what's going on. He stretched and heated and bent and talked for a good 15 minutes. Stating the only thing wrong was they were not properly fitted. Very nice customer service. I still walked out with glasses that fall off my face every 4 minutes. 2 more times he insisted we try fitting them better. I live 30 miles from twin by the way and we are on visit 5 I just want glasses that fit. I spent $900.00 on the glasses. Terry the owner did say he was unfamiliar with these frames, they were a new line in the store and he also admitted that they will not hold a fit. But you know what I got ?Surprizinly I got the original heavy nose bitting glasses I had to begin with. I posted a flattering photo of the gouge on my nose. Thank you. Ana.

The service is ok but the communication between them and the insurance company is terrible. They…read morewill give you the cost for the service and glasses and then you get a bill saying that the insurance company did not cover everything so you have to pay for the difference. Beware.

Horrible experience came in and was given multiple different quotes on glasses came back with a…read morecheck from my insurance, quote was completely different. And then on top of it when I asked what we could do about the difference they tried to sell me 100 dollars of accessories. Also, went to the bathroom Kylie proceeded to go to another customer and had me waiting for 20 minutes.

This is the third eye doctor I've been to in town, and it is the one I will continue going to. The…read moreexperience was personal, not corporate feeling, and the rates were fair and clearly communicated. Friendly staff. Fun toys for the kids.

Great office and wonderful doctors! Excited that my optometrist has joined this group! Now it's by…read morefar the best office in Twin Falls. I have been seeing Dr. Jensen for years and he is the best! Now if I need eye surgery I have one stop shopping ha ha.

Had a small problem and the owner reached out to me personally. Took care of me promptly and was…read morevery personable and polite. This is the old way of doing business. Where the customer comes first and I love it.

Both my husband and I were unimpressed. Tonya was nice just not very competent. I don't think…read moreeither prescriptions were accurate. Very expensive.

The worst possible service you can tell they don't care about patients just your mom eyes sat…read morethere for a hour waiting for my daughter's appointment. Will never go there again and cancelling the glasses I ordered wish they had negative stars to give.

From the owner: * No stitch cataract surgery * Diseases and surgery of the…read moreeye * Lasik consultation * Emergency eye care * Laser treatment for glaucoma, diabetes, and macular degeneration * Eye muscle surgery * Eyelid surgery * Low vision evaluation and aids