They are awesome. They handle your situation. They are excellent and work with you. The staff are…read moregreat.

During the exam, I was in a closed room with a male PA and his female assistant. I was asked to…read moredrop my underwear. I questioned the instructions (here/now). I was told yes. I found this totally unacceptable and disrespectful. After my appointment, I called to switch doctors/PA, and since I've been looking for another dermatologist outside of this practice. My experience with APDERM was anything but pleasant, and I would not recommend them to anyone.

It appears that they suffer from the same thing other places are suffering from, can't keep a…read moredoctor. What's worse is the admin staff can't contact you in time to let you know that your appointment is cancelled and you show up and waste an hour of your day. On top of that, they don't seem to care. Not sure when it happened but empathy for the patient no longer exists. For all they know I am there for my cancer screening and this is a very tough day for me. Instead of showing any compassion, they immediately get defensive and try to tell me that they were unable to reach me to notify me of the change. How about hey we lost a doctor but we know this appointment means a lot to you so we have another one for you to see. I went home and checked my email and I have 12 emails from them over the last 7 months trying to get me to buy stuff. Not one email about my appointment change and that is selected in my preferences. Zero accountability...Take your business elsewhere, there has to be a place that actually cares about their patients.

Second appointment you owe deductible. Paid them. Recd bill in mail from billing department…read more Paid. Third appointment. Received bill from billing department. Paid. Fourth appointment you owe... that's what I just paid to billing department. I'm not paying again. So now I have melanoma that needs attention and have to find new DR. They need to coordinate.

Hi Victoria, I realize this an effort to do damage control online but it doesn't change the…read moreoutcome. Treatment plans are not a one size fits all approach. My poor experience was not just due to the severe reaction I had to the products recommended by the Dermatologist I was seen by, it was further compounded with the lack of regard to provide means to rectify. I am looking for a dermatologist office that provides care and support on an individual patient basis and can continue to do so. It was more challenging than it needs to be to try to get a Dr. to review the cause and effect of another Dr.s direction. There was no effort to mitigate the issue. I was informed by the individual who answered the phone, that they were going to ensure this would get immediate attention and someone would call me to discuss further. It's been several weeks and I've yet to receive that call. I don't plan to return to this practice and can only share my personal experiences.

Front-end customer service could improve communication with patients regarding wait times that go…read morebeyond 15 minutes. I got to my appointment 15 minutes early, but after waiting an extra 15 minutes past my scheduled time, I went to the desk to ask about when I would be seen. After waiting ~15 minutes for a response, a staff member finally told me it would be an hour wait from appt time since they were running behind. I was surprised that the front desk didn't notify me about the delay when I checked in or at least give me a warning about the wait. Because of this long delay, I had to reschedule my appointment.

We met with Abby Finkenauer. She is an excellent provider. She did an extensive evaluation of my…read morehusband's skin and made recommendations. They also worked vigorously with our insurance to get approval for the medication she recommended for him. We recommend Northeast Dermatology in Bedford!

I have been a patient of the practice for about 4+ years. But since they changed doctors, it has…read moregone downhill. I had an appointment today. I was put into the room and was listening to all the other rooms being filled around me. I sat in the room for an hour while all the other rooms around me were being seen.. I exited the room with no one in the hallways or around to even ask me where I was going. I went to the front desk and told them my time is just as important as theirs so I left without being seen at all after an hour of sitting in the room. I do not expect to be charged for being not being seen. I do not recommend this practice at all and I plan to look elsewhere.

Today June 15 2020 NH PHASE 2 Covid. We can now eat in restaurants but need a mask on the exam…read moretable at a Dr. office! This practice should tell you when making an appointment that you're required to wear a mask at all times during your visit. After checking in, getting temperature taken (not told what it was) and asked if I've traveled outside of Maine, NH or VT in the last 14 days I was brought back to a room. She then asked me to keep a face mask on. I questioned why I need to wear it in the exam room (I have asthma and severe anxiety when face is covered). She said it was mandatory and would go check with Rachel (NP) to see if they would still see me. She sent Laura (office manager) in to talk about wearing the face mask in the room, said I swore at the nurse and it would be best to just go to urgent care. Extremely unprofessional. As I was leaving Dr Collins (known for 30+ years) was in the hallway and I had a brief discussion about what had just happened in his office and was there to have my ears checked. He had given me a prescription (antibiotic) in April while out of state. Ear pain is back and so am I. He could've taken me in and checked my ears. Instead, told me Rachel is still on the phone (40 minutes after 11am appointment time) and to call in if I'd like a prescription refill. I've had severe dizziness and and vertigo for 2 months, never had an ear infection and my grandfather died of brain cancer. Wow, thanks Doc.

I met with my new PCP Alex Jones. He is awesome! He listens and is kind and respectful and he…read moreknows his stuff. Great bedside manner. Would highly recommend him to anyone!