Pain management professional doctors and staff, appointments reasonably on time, next day follow up…read moreafter surgery. Good results as explained and expected.

As a female, I often feel like my symptoms are invalided and mistreated. I couldn't feel more…read morecomfortable and confident in my care. I was treated for chronic pain and new migraine symptoms. I will say they don't send virtual scribes for medication which is interesting but the office was nice and I had a 10-15 minute wait.

I have been going to this medical facility for several years and although I only saw a Dr Jones…read moreonce most of the time I see his nurse. Right now I'm seeing Kristen who's very nice but her assistant has been very very nasty to me. She acts like I work for her and it's happened more than once. She tends to think that she can lecture patients and she's very short. Disrespectful and argumentative. I find she's very unprofessional and I'm very disappointed in her. I'm fine with Kristen I would see her anytime but I cannot tolerate the rudeness with which I was treated not only this time but several times by her assistant. Someone needs to talk to her this woman has an attitude. I left there so upset and we are patients in pain and the last thing we need is some rude assistant lecturing patients. I don't even know if she is a nurse but it doesn't matter being nasty to patients is not in her job description or maybe it is. I would recommend seeing Chris and but I would not recommend her assistant who only takes my blood pressure. He's absolutely no people skills and is just a nasty person. I hope someone reads this and she changes her attitude . And since I only see Kristen and never see doctor Roland Jones I would expect better treatment. I think she forgets it I do not work for her.s,,,

Dr O is a wonderful doctor! He is new to this practice. My 86 year old mother had an appointment…read morewith him last week. He took his time in accessing my mother for her chronic back pain, and thoroughly reviewed her health history. He is very knowledgeable, kind, helpful and patient with allowing us to ask questions and have them addressed! Everyone in the office was kind and helpful. I would recommend this office highly!

I love the exceptional work Dr. Martinez Alvernia does. The staff is kind,courteous and always…read morewilling to help. They're Very professional and knowledgeable.

Do not go here I repeat do not go here you will be told your appointment is with Dr. Ortiz, but…read moreyou'll actually see a nurse practitioner and then she'll randomly pull any doctor into your appointment, refused to give you his full name after he laughs at you about something that's very traumatizing to you. And when you ask him, Dr. Martinez, why he's laughing that that's bad bedside manner he will throw your his hands up in the air and start yelling at you and your husband telling you that you can find another Neurologist if you don't like how he is all because he laughed at you about something oh and then they'll charge your insurance for an appointment as if you've seen a doctor when you only seen a nurse practitioner for about 15-20 Minutes. My suggestion, maybe we should all listen to Dr. Martinez and everybody should find a new Neurologist in the area because they're there and they won't treat you like a number just collecting your insurance money there is other Neurologist out there who care about their patients I cannot warn you enough to not go here

My journey with toc for hip surgery began in November of 2025…read more So far I have experienced a tremendously large quantity. Of technical and tactical lack of proficiency. I've seen turkey shoots that have a greater quantity of professionalism coordination and interaction with customers. I do not know if I was the first patient assigned to this so-called coordinator. But I do know my experience with her has been horrific. Communication is terrible... I have been strung along for no reason other than a lack of job knowledge Causing Constantly pushing my surgery time back because of their lack of communication with information written in black and white. That they have possessed from the beginning. If I did not already have 3 months and a pile of insurance charges for test. I would go somewhere else. So far my experience has not been good at all.. But when you only have one or two options in the area. It pretty much narrows it down to what you can or can't do. Kind of like dealing with the IRS. Damned if you do damned if you don't. Damned either way. Maybe one day in another 7 weeks I will get a surgery date. As I mentioned before I've been dealing with this since the middle of November 2025. Today's date is March 9th. 2026. Dealing with Dr durgan staff. Has not at all been a pleasure. But as long as they're getting their money. They don't care. You know the old saying apologies for no change? Well that's called manipulation. And they manipulate very very well.

TOC BILLING DEPARTMENT Can't seem to get a bill right with…read moremy insurance company. Humana, if they don't like their reimbursement, they bill humana again.And again, therefore I get bills, months after surgery was finished in march of 2026. When I called the billing department today to complain about the girl at the desk, demanding that I pay a 20% coinsurance for a procedure that I have not even had yet or I could not be seen. I was forced to pay a random number forty three dollars and thirty five cents without even seeing the practitioner, which was a PA not a doctor. So today, I called to complain. Then, when I called the actual billing office about my surgery bills from March and wondering why I keep getting them? And they did not take into consideration the payment.I made the other day for$43.35 the woman named jackie M was so rude. Her tone was so disgusting. She talked over me every time I asked a question and she never did explain the bell or could not explain it because money was used for invoice. That just came out that I paid the other day at the desk for a cortisone injection!!! I'm sick and tired of dealing with these people.It's too bad, my surgeon practices there.

Honestly speaking, this was quite a surprise for me. An urgent care for ankle sprains and injuries?…read moreOr at the very least it may as well be given their extended hours and their willingness to see you even on a Saturday. More so, I went there weeks after falling for the millionth time on the same blasted ankle. It is literally my Achilles heel. It was easier to see a specialist at this location than going to my PCP. Even more incredible is how quickly you are seen and how efficient they are! In my case, they did some exams and it was proven that I have no fractures this time around. Nevertheless given my history, I was sent to physical therapy and that's where I am now. It is a work in progress and all, but I'm happy to have gotten the attention I did at this location. I would 100% recommend and my only regret is that I did no go sooner.

I've had a good and bad orthopedic doctors here but yesterday I had a PA Carolina Hartsfield…read more Carolina was absolutely wonderful. She was kind understanding didn't try to give me unnecessary treatments for additional charges. She was magnificent. I would go back to her in a heartbeat. Denise Elkin Andrews.