Dr Burns is fine but good luck getting anyone on the phone. Terrible…read more better off just showing up if you have a question. Unreal why nobody can simply answer the phone.

The staff here seem to be genuinely happy people who love what they do. I've never had such a…read moregreat relationship with my physician and care team. Since Dr. Thomas joined my diabetes is in excellent control through counselling, med regimen, and tracking tools. I now look forward to my visits!

was a patient of Primary Care and Associates in Anderson, South Carolina for nearly 40 years and…read morehad an excellent, respectful relationship with my physician. That relationship was effectively destroyed--not by my doctor--but by office management. I was dropped as a patient over a $30 balance tied to a work-injury insurance claim, not a routine bill. The handling of that claim raised serious concerns for me. The situation was managed administratively, without transparency, and in a way that felt more aligned with protecting outside interests than advocating for a long-term patient. My physician was not allowed to intervene, explain, or continue my care. It was made clear that business policy overrides medical judgment in this practice. Doctors here appear to have little autonomy and are unable to prioritize patient care when office management decides otherwise. What's especially troubling is the lack of accountability afterward. Communication stopped. Questions went unanswered. Responsibility was deflected. It felt less like a medical office and more like an operation focused on minimizing exposure rather than treating people. I want to be clear: my doctor was excellent. This review is not about the physicians, but about an administrative structure that undermines them and sacrifices patient trust. Long-term patients should be extremely cautious. If billing disputes, insurance claims, or workplace injuries are involved, understand that you may be treated as a liability rather than a human being.

This practice has lost the plot…read more With every visit it continues to get worse, on all levels. The lack of consideration that is given to their patients in regards to their time and staying on schedule is unacceptable. Yes, it can happen, however religiously for the past two years every appointment has not been on time. Not just by a few minutes, I'm talking by hours. Appointments are given for a reason, one of which is respect, respect of patients time. There is much time and planning that goes into making an appointment, and for such total disregard is infuriating. In addition to their policy of no refills in between visits or their is a charge. Have you ever heard of such a thing? I'm not asking for a "new" or different prescription but please be sure the medicines that I'm on get me to my next scheduled visit. It is not rocket science. Fun fact about their billing as well, that they do not code a once a year visit ( that insurance covers). They state that visit needs to be separate and you cannot discuss any current conditions you have, it's more or less a physical. However, my insurance covers one "wellness" visit a year. This doctors office will not code this correctly!!! And then there is the overall customer service, which truly should be the easiest to excel in. You would think? Whether it is the front office staff or the apathetic billing/ scheduling clerk to the intake nurse, there are never any pleasantries exchanged. It's just like being a number. And let's not forget the fact that you can never speak to anyone on the phone. The only option is to leave a voicemail and await a call back. So, yes I am exploring other options to change doctors offices. I have had enough abuse as a patient and have reached my boiling point. I do NOT recommend this practice, as you would get better service, respect and consideration at a walk in clinic.

Super talented and dedicated! Exceptional surgeon…read more He is a honor to his profession His work is above all standards and his patients get the best rewards