We've put our little Maltese Shih Tzu in twice now with these guys and he comes back happy and…read morehealthy both times. I know they get play times and affection which has really put my mind at ease. The facility is well looked after and hygienic from what we could see during the visit. The guys that work there have been a breeze to deal with, friendly and my dog loves them he's actually sad to leave. I suppose to me that's a good sign!

From the owner: Secure & comfortable boarding for your dog. All breeds catered for & only 18 kms from the CBD! Pick…read moreup & delivery available.

I had a couple of big garbage bags of clothes in my hands as I tried the door; realised too late…read morethat they were closed when I saw the volunteer mouthing from behind the counter, "We're closed" and read the sign. Fair enough, they were. I looked at the bins that are usually placed outside for out-of-hours donations, wondering if I could put them in there instead - maybe she was about to move them outside? I had packed my donations with care, expecting to put them in the bin, thinking it was unlikely I'd get there before 4pm after a day at work. The volunteer looked irritable as she marched to the door and opened it just wide enough for her to reach through and take the bags. She didn't look me in the eye and made it clear that I was out of order by grabbing them from me roughly. I thanked her because... Well, force of habit. I am very disappointed in this interaction. I will not be dropping my donations here in the future.

Really gone down hill. Used to have a great selection of stuff and really friendly people…read more The store seems to empty now and seems to only be concentrating on womens fashion, the well curated library of books is gone and what they had left was terrible, arranged badly and just uninviting. Seems to be all different people now and the staff there were talking loudly about really inappropriate stuff made us very uncomfortable.

I agree with Dave. We left our cat here for 10 days and when we picked it up it looked terribly…read moreunhappy and had lost so much weight! Unbelievable that such places exist and they should be shut down. I'm not sure what they gave him to eat - if anything - and his cage was horribly dirty and smelled really bad when we picked him up. I don't even want to know if they let him out of it at all. Such people should be locked away and not be allowed to come anywhere near pets!

If you are looking for a very caring environment for your dog then you have found it right here!…read moreLovely place for my dog to spend her days while I am at work! Can recommend unreservedly.

Customer service is non existent - by this I mean they will respond but in an unprofessional &…read moreextremely rude way. They will not address issues but instead are more than happy to insult you . I placed an order, my tracking shows it's been delivered, but not to me. I brought my concerns to the owner(?) and rather than work with me to resolve what was happening, they completely ignored the actual issue at hand and harped on about everything but why my tracking is showing delivered to a PO and not my address. I sent screenshots , didn't even get an acknowledgement that something has obviously happened with the parcel/tracking. I'm under the impression that they feel like by not addressing the actual issue that means it doesn't exist. I asked for a refund , denied that as they had sent my parcel (even though it never arrived to it's destination) . Honestly, never again , because if anything goes wrong it seems they will instantly get on the defensive and make no attempt to actually fix the problem. I'm shocked at how they've behaved but also embarrassed for this business that they would be acting in such a way to their customers.

Very disappointed with the quality of care and the practice's of howz ya Dog. Have had nothing but…read morestuff around with the carers to my dogs. Do not recommend any dogs over the size of beagles as carers aren't fit to look after larger dogs. Moved my dogs from the first carer without notifying us and the next carer let me know 3 days later that dogs had been moved. 2nd carer didn't listen to instructions about my female dog and didn't like the choice of food I bought for my dogs and decided to change their diet. I come from a registered Dog breeding background and I wouldn't recommend howz ya Dog to anyone.

Dr John the vet on site is an absolute gem, good with animals and he seems to answer all your…read morequeries and concerns. I brought Chester here for his annual vaccination ( proudly adopted him from the RSPCA) and John immediately took over Chester, talking to him calmly ( too cute!) and did the basic steps of taking his weight, checking his eyes, body and so forth. Booster shots given and with a clean bill of health, we finalised the necessary payment and commended Dr. John for a great consultation. The reception is usually manned by one staff who is well trained and I was extremely happy when she displayed knowledge on booster shots for adult cats. Clean and spotless premises with a great doctor and friendly staff on board.

I got my pup from here. Well I say pup but that was in fact 6 years ago now! She'll always be my…read morepup though.We went up there for a browse. We saw her and her brother in an enclosure. They didn't have heaps of little/young puppies and these were the only 2 we really liked. So a lady that worked there opened the cage and let us go in with them. She came up to us stright away and was so inquisitive. So we decided to get her. Well apparently since we had a dog already we were required to go home and get our existing dog and bring it up to the RSPCA to be put inside a larger enclosure with us AND the new puppy we wanted. If all was ok THEN we could buy the dog. Well all went well and we walked out with a new puppy :-) Considering you get a desexed and vaccinated animal, and in fact mine was even microchipped (which also saves money on dog registration each year with my council) it is really cheap as there is a set price for a dog, cat and rabbit. So it doesn't matter which one you choose or what breed it is, which is great. They have an excellent website where you can view pets they have available at the shelter. They also have boarding kennels and a cattery if you have to go away. I even noticed a horse in one of the area's this time I went.

I'm not one to name and shame when it comes to small business, many small businesses are doing it…read moretough so I have thought long and hard before I leave this review. However, my recent experience with the Adelaide Hills Pet Resort was so terrible that I am sharing this as I would not want my friends or family to be treated the way we have been treated. We have been loyal customers of theirs since 2009 and in that time we have easily spent in the order of $10,000. We've always supplied our own dog food as our dogs have a special diet, and never once asked for a discount on their fees even though they are not supplying food (which is a part of their fee). Their customer service has never been anything to write home about, but I always felt confident that my dogs were well looked after so I overlooked it. In January this year we made a booking for our dogs to stay for 25 days across June and July (the last few days fall in school holidays). I rang in May to confirm my booking and to advise that we were going to be home on a Thursday rather than a Saturday. They advised they have a strict no change of booking policy in school holidays so I accepted I'd have to pay for the stay, however I asked during the phone call whether we could make negotiations about the Saturday as they are charging me for a full day but required me to pick up the dogs by 1pm due to their business hours on that day. They advised they'd get back to me. What followed was an email exchange which still leaves me stunned (I've included parts of it below). The first part I was ok with... "Yes, Clients certainly can, and do, utilise the full day boarding fee on Saturdays. They pick up on Sunday morning at no charge for Sunday if pets are picked up between 8.30 a.m. and 9.30 a.m". My first thought was, fair enough, we'll pick them up Sunday morning. But then I kept reading and was genuinely shocked. I've copied part of the response below... "No business can please or cater to 100% of client requests 100% of the time and we apologise that our open hours, our peak season terms and charging system do not meet your expectations. Please forward your bank account details to me : your bank's BSB number, your account number and the full name of the bank account by email today. We are refunding your deposit and will issue you with a copy of the bank payment by email and you will be able to make a booking with another facility to suit your dates". They cancelled my booking. No discussion entered into, no phone call, no nothing. After 7 years of custom they decided to terminate our booking because we asked a question (we were not nasty in anyway, just simply asked the question given we had to return early due to unforeseen family circumstances). We never suggested we'd cancel our booking. In fact, we had accepted we'd be paying for the extra two days. Clearly they don't feel they need the business and I can only guess that they took this stance in hope we'd not find anywhere else and we'd be left without care for our dogs. I can't imagine any other business operating like this. I think it's fair to say we won't be recommending them anytime soon.

This truly is a pet resort!…read more 1) Care in custody - I am confident that the staff truly care for the pets that they look after. My pets (one dog and two cats) are always well adjusted and happy after staying there. They seem calm and well cared for - including healthy and happy. 2) Clean and well maintained premises - an excellent indicator is the state of the premises. And the Adelaide Hills Pet Resort is in top notch condition, clean and well maintained. 3) High end - If you are looking for high end premises for your pets then look no further. They have suites which are a luxury for your pet - rooms in the main building with all the things you could wish for your cat or dog - like actual beds with plenty of space and play toys and scratching post and extra hidey-holes (and so much more!). And if you are on a budget they have roomy and well maintained and clean spaces undercover at more reasonable and budget conscious rates. 4) Loads of extras - I love the extras they offer! They will give your pets daily walks, grooming, games, obedience lessons, special attention and more. 5) Diets - Plus, they cater for special diets and will make the extra effort to cook special treats. 6) Staff - But I think the best thing about this business is the staff. They really know what they are doing and the genuinely care about animals. They have helped me with handy tips and suggested things I might want to raise with my vet. Further, the staff have been constant for the last 6 years I have been taking my pets there, so they know them very well and can provide insight that spans years. This business has my highest recommendation. 5 stars!

Terrible my poor dogs were soaking wet and smelt like dirty…read moretowel and vomit when we picked the up on a very cold morning, my poor boy was so badly matted the groomer had not choice but to shave him which for a Samoyed is not recommended, the dogs also contracted kennel cough and diarrhoea so we had to keep them from other animals and inside, and have cleaners to try and get rid of the smell, carpet rugs were taken away to be washed and sterilised I will never take my dogs or any other pets to this horrible place again, the owner was contacted and extremely rude! ending the conversation when the owner hung up, the list goes on

We are on our second generation of dogs staying at Coralta when we go on holidays! I actually book…read morethe dogs before anything else. Remi and Sophie love the girls there, their care is amazing, can't take them anywhere else now

I've owned my doggies for no more than two years and this has been my vet since day 1. I've taken…read moremy pups through puppy pre school through Adelaide Animal Hospital as well and which was a great success and a lot of fun. These guys give me the option to take out a Total Wellness Plan for each of my dogs which includes for 12 months their shots, worming, flee treatments, first consultant free, and a variety of other benefits at the set price of $295. They generally post out your treatments in the mail shortly before the due dates. Something I that has given me peace of mind and saved me a lot of money. The staff here and very professional and attentive. I've been very happy with how they've handled my pups, their spoken knowledge, and their good use of calming ways of talking to my dogs. They also generally provide treats for the dogs in times of restlessness, which is extremely helpful! Some criticisms I have for Adelaide Animal Hospitals are a couple times I've come for appointments they've been understaffed where I've had to wait up to half an hour past my appointment time, but never mind. I also find some of their prices a tad bit expensive. I think I pay $30 for nail clipping per dog.

Always had exceptional service with this centre, but I'm not in favour of their upscaling model of…read moreconduct - ie I always feel like I'm being asked to provide more for the dog even when it's not essential. This somewhat confuses the issue as to what actually is essential and what is a "normal" procedure. I'd rather not be asked if I'd like IV fluids for the dog during an operation! I guess this is their way of saving costs for us, but hey...I'm not vet trained! That's why I think their Total Wellness Plan is worth considering for $393pa for dogs 10-20kg. It's a twice yearly checkup, includes worming, flea and heartworm treatment monthly and use of their dog washing facility. Hoping it will relieve the stress of looking after our favourite canine.