I wanted to write a big rant about just how bad my experience with A&C was, but have decided to keep it short. I'd also like to preface this by saying despite my profile pic, I am not in fact a Bridezilla.
The reason I give 2 stars and not 1 is that we bought my engagement ring from them which I absolutely adore. So naturally I went back to them for the wedding ring.
The service that I was provided when attempting to buy a wedding ring was just appalling from both the Marion and Rundle Mall stores. Particularly Rundle Mall where they had me in tears with their rudeness on one occasion.
I never write strongly worded letters to companies, but due to the service being so poor I felt that I had to. The response from corporate customer care was lacklustre at best. There was a conditional apology, but no answers that I was seeking and no assurances that they would be able to help me in the future. I was not happy with their 'solution' and never took them up on it's offer because they wouldn't assure me that what I had already experienced would not recur. They have never followed up with me since. read more