Best bike shop in Derby by far. open 9to5.30…read moreclosed all day Wednesday and sunday

Ordered the bike frame 19th July 2010 and went in for a fitting to confirm the size.A nice bloke…read morecalled John knew nothing about me arriving even though i spoke to Grant and arranged when i would come down to Derby from Shopshire.After waiting 40 minutes or so i was fitted for a frame. I was told the build would take about five months so i was okay with that and waited accordingly.Phoned six months later on Jan 19th and asked how my frame was coming along, and was told that it would soon be ready.Recieved a phone call on Feb 18th to confim that the bike frame was being despatched on Monday 21st and would be with me on Weds 23rd Feb.Waited in all day Weds, no frame arrived. Phoned this morning and told that the frame was still in the shop waiting for a seat collar, and that they would send the frame as soon as one came in.I asked why no one phoned up to let me know tthat the frame had not been despatched and i was told they were not open on Wednesdays. Please call me pedantic if you wish too, but when you have spent 1700 quid on a frame you would expext slightly better customer service form such a reputable firm.So as of today Wednesday February 24th, seven months after the original order, i still have no frame, but i guess good thing come to all those who wait. To sum everything up about my Mercian Expeience so far, poor customer service,but i am guessing that the frame will be quality when it arrives.