DO NOT USE!!!!!!!!!!! They took my booking and then never showed nor did they then answer the phone. Instead they left me stranded at night in the rain! read more

Staff need to learn how to speak to customers.

Angelas taxi services based in Oxford is by far the worst service I have ever received from a company. I would definitely not recommend them. When I originally made the booking over the phone on 23rd April 2014, Angela was incredibly bad tempered and snappy on the phone. However, I gave her the benefit of the doubt, assumed she was having a bad day and immediately emailed her the details of the booking including the price we had discussed. We were booking a bus for 28th June for 25 people taking us from a large house outside of Oxford and returning at 2am. She quoted us £200 for the return journey. Angela replied confirming the price and the booking and gave me the drivers name and number. I asked if I needed to pay now and she told me I could pay the driver the cash on the night. On Thursday 26th June I called up Angela to confirm the booking. She was incredibly snappy and barked at me down the phone - as if I was asking something incredibly unreasonable - and told me 'of course your booking is confirmed' and slammed the phone down on me. I was pretty angry that she was so rude but I was incredibly polite to her in response. On the night, the driver was supposed to arrive at 9.30pm. By 9.45pm he has still not arrived. I called him and he did not have any of my details and was just about to pick up another group. He suggested I called the main office. I called the office and spoke to Angela. She again snapped down the phone at me and told me that she would sort it out. I asked if she would be able to provide a replacement bus and she repeated that she would 'sort it out' and said that she would send someone soon. I explained that we needed to be somewhere (we had a booking at a club for my friends hen do and we needed to be in before a certain time in order to not have to repay for entry) and asked if I could have a more specific time. She snapped down that phone that she said she would send someone soon - probably within 15 minutes - and she hung up on me. The bus arrived after 20 minutes. I had the cash to pay the driver but was locking up the house. The driver wouldn't let anyone even get on the bus before I handed over the cash. I went to speak to him and he explained that he wasn't from Angela's Taxi's and he didn't know who would be picking us up from Oxford. I said I would give him half the money - so £100 - for the outward journey and then pay the remaining £100 to whoever picked us up. He said that was fine. Then Angela called him and he said that she wouldn't send anyone to pick us up unless I paid a deposit. I asked to speak to Angela. Angela (again!) barked down the phone at me and said that she wasn't willing to help or send a bus to pick us up unless I paid a deposit - either to her or to the new driver. I explained (incredibly polity and incredibly calmly - which is impressive given how furious I was by this point!) that the bus we were in was not her company, it was 45 minutes late, and I had specifically asked if I could pay a deposit back in April and she said no. She literally shouted at me down the phone and told me that if I didn't pay then she wouldn't help. I (again, calmly) explained that I had handed over £100 with no question to the driver and had the rest of the money with me but was not willing to pay a deposit on the night given how late the booking was and how I had offered to pay before. She again shouted down the phone at me about wanting a deposit and then hung up on me. The driver said that Angela was always a bit stroppy but that he could take the deposit. I asked how that would work as he had said that he worked in a separate company to Angela and was just 'doing her a favour.' I asked if he could give us a receipt and he said 'he could write it on a bit of paper.' Based on this incredibly poor customer service we booked 3 cabs to pick us up and drive us home. I have never been spoken to so badly by someone in customer service before. I was completely shocked and horrified that someone can be that rude so consistently. I am not the kind of person who usually bothers to write reviews but this was so incredibly bad that I really felt the need to share this with people. For Angela's information - I very much hope you read this and I am going to post this on a many review sites as possible. read more

We booked with Angela's Taxis for our wedding, to take us, the bridal party, and best men from the church to the reception. The taxis never showed up, so we had to call another taxi company. Ended up 40 minutes late to the reception. read more

Very friendly drivers but I always have trouble with dispatch for some reason they're usually rude or busy while talking to me other then that I'd say that they are the most reasonable priced taxi business in Witney. read more

Awful, awful, awful company please don't give them your business. We booked travel for 17 of us a couple of months in advance. Made several communications to confirm afterwards (even the day before) and was assured all was fine. Got to the time of the booking nothing turned up rang them (we had an event we had to make on time) and just got rudely told to ring back in 5 minutes as they didn't know what to do and why it wasn't there. The taxi turned up AN HOUR after pick up time and wasn't big enough to fit us all in despite knowing for 3 months we had booked so had to send four of the party in a separate car. No apologies just rude staff and the worst service I've ever experienced. Avoid at all costs, ruined the hen party and made us miss our booking in Oxford! read more

Contacted this company about ten days before a taxi was required for a trip to Oxford (on 3/9/16)and was given a price and told to contact again a few days before the required trip. Did so and after some further discussion about price and advice from them about pick up time (quite a long conversation) a pick up time and a revised (higher price) was agreed. You can guess the rest - taxi did not turn up and when telephoned was advised that it had not been recorded as a job - this in spite of two discussions, one quite lengthy concerning pick up time. Nearly missed an important family wedding read more

Had 2 coaches booked through Angela's for a golf club function with multiple pick-up and drop off points - really happy with the service and courteous drivers. Would recommend. Thank you read more

Good selection of different taxis, from mini buses to standard saloons, even have coaches. Only let down not always that reliable. If you get them on the rank you'll be ok and you can ring for quotes to get an idea of costs for longer runs. Prices are of average costs 3 miles is about £7 . read more

Worst service ever. Booked an eight seater three weeks in advance, even confirmed on the morning but come booking time (midnight) the taxi didn't arrive. The company didn't even answer the phone to allow us to check things. Meaning after having a lovely day at a wedding the whole party had to walk around to find another company l take everyone home. Disgusting!! Will neve use again and would recommend against using. read more

Would be good if they turned up! Car broke down, so booked a taxi the night before I had to travel. It never appeared. Called several times and left two answer phone messages - no response. What's the point of having a taxi service if you're not reliable? Won't use again! read more

unfortunately a terrible service. I prebooked a taxi for 12.45am (after a wedding) but taxi never turned up. I tried ringing numerous times until 1.15am, at which point I gave up and thankfully Excel taxis where fantastic and helped us out straight away. Early morning is not a time for a taxi company to fail you. read more

Worst service from a taxi company I have ever encountered. We were attending a wedding at Caswell House on Friday evening 2 April. Taxis were pre-booked the day before - person who took the booking was totally uninterested so we confirmed the following day. Needless to say at the appointed time of 8.00pm no taxi arrived and at 8.15 pm we called again and were told there was no booking. No apology just said they'd get someone out to us (it was reminiscent of "computer says no" !!) very rude and quite frankly not bothered ! Naturally when the taxi did arrive at 8.30 we stressed that we had a return trip booked and please could this be checked as we did not want a repeat of the out journey. GUESS WHAT ?? At the pre-arranged time of 1200 our taxi was not there. We didn't waste any time ringing the office - GUESS WHAT ?? they had no knowledge of our home trip. They eventually sent us a car at about 1245 this time the driver was most apologetic and actually offered us a discount, which we didn't take as we did not wish the driver to suffer any financial loss, plus it was actually not his fault at all, and was the only person in all of this to offer an apology. It turns out that he did not work for Angela's taxis at all !! No surprise there. Angela you need to get out of this business as you obviously don't care about offering a decent service to decent people, I think you need to complete a year at a charm school to learn some manners !! There is no way I would ever recommend your company to anyone ! read more