No idea how this place has so many positive google reviews, but I find it highly suspicious they're…read morenot on yelp. I had a nightmare of an experience with them and am shocked with how I was treated. I've never been treated so poorly or met with such hostility from a medical professional team. Every appointment, of which I had three, I left with more questions than answers causing unnecessary anxiety.
My very first appointment was at 5 weeks and I had an ultrasound showing a sac in my uterus and a cyst on my ovary (3x3cm). The doctor told me he cannot rule out that it's not ectopic and told me to go to the ER if I had any cramping or bleeding while at my wedding in Mexico. After talking with friends and hours of research (thank you ChatGPT), I learned it's pretty standard/normal to have a cyst on your ovary, and a sac in your uterus is indicative of a normal/healthy pregnancy.
For my second appointment at 7 weeks the doctor was in and out in less than 8 minutes. I had an ultrasound where we learned the cyst on my ovary had doubled in size within the last two weeks. I was looking for any information, good or bad, about this cyst and what to expect. I was met with hostility as though I should know all the answers myself. The doctor said to us "what questions do you have before I leave the room." My husband asked if the cyst is something we should be worried about and the doctor held up his hand to show us how big 7 cm is. My husband luckily thought to ask what the cyst was filled with (fluid), so we could at least do some research on our own. No information was volunteered by the doctor or staff, we had to know exactly what to ask.
After my second appt went by so abruptly, I called the next day to ask what the transfer process would be if we wanted to change providers. We received an email address for the practice and were told to email them if we wanted to transfer my records, and to include the contact info for whatever practice we plan to move to. After discussion with my husband, we decided to stay with Lotus women's health-- maybe this last appointment was just a fluke, and it is very close to our house. I called back within the hour to clarify that we're not changing practices and wanted to be sure to keep my currently scheduled appointments and confirmed we were staying- please don't cancel my appointments. Prior to my next appointment, I was sure to complete all appointment confirmations and pre-check-in information for my next appointment, so I was sure I was in their system and they were ready/able to see me.
Today was my third and last appt, which was so hostile and very confusing. I'm now 11 weeks along and it had been 4 weeks since my last ultrasound (which had complications due to my large cyst so I was excited to have my next one). They mentioned at the end of my second appointment that this 3rd ultrasound would be trans-abdominal (whereas my past two were trans-vaginal), plus I've also had one every appointment so I'm thinking that's how these things work. When we were put in a room without ultrasound abilities, I asked what we were doing today. A few minutes later, the office manager came in to tell me there will be no ultrasound and that today is just a check-up. After a few minutes of questions, the office manager said "clearly you're unhappy here so I recommend transferring." I was shocked and so confused.
I'm a first time mom and need a bit of hand-holding, kindness, and clear communication on what comes next. I did not get that. I've never done any of this before and I'm not a medical professional, so I was hoping for more information to be volunteered rather than expecting us to know what to ask and how to navigate this journey. I am shocked with how we were treated these last two appointments, especially today, and very sad it went the way that it did.
I hope any expecting moms who go here are treated with more kindness than my husband and I were. Best wishes and happy, healthy pregnancies to all!
Edit: to any prospective patients, I encourage you to visit their google reviews and take note that they share personal patient information in their argumentative responses to all negative reviews. A clear privacy violation, plus a complete lack of patient care or customer service. Beware.