thank you Andertons! I was searching for a specific music rest and pedal suited to the model of my electronic keyboard. I was unable to find them in the US, when my search turned up UK-based Andertons. I phoned the store to clarify some questions about the gear and with the thorough help of Brad, was able to find the exact models I needed. I was planning to have the items shipped to a friend who lives in the UK and then have her ship them to me in CA. however, this was going to cost more, and thanks to Brad's insight, I was able to locate the items more locally. in spite of the fact that I went with the more local route, I still wanted to post this review because: a) the shop appears to be well-stocked with diverse products, b) their customer service was stellar and their knowledge, on point. I would most definitely shop here if I lived closer and hope to visit one day. I recommend Andertons to anyone who's into music and lives in the area to check them out (or shop their online catalogue). read more

I ordered a left-hand Taylor GS Mini Guitar from this establishment and it was sent promptly and received in good condition without damage. However the guitar I received is not even close to being new. It has been out of the box for a very long time (as evidenced by how dry it is and the lack of any semblance of residual odor from the glues and coatings). The gig bag is creased, rumpled, and also has picked up some bad odors and is also completely devoid of any indication that this is a new or even recently opened item. I own three other Taylor guitars actually purchased new from other on-line merchants. They ordered the item from Taylor, received it, checked it, and the forwarded it to me. Not so in this case. It's fairly clear that they boxed up a a display/demo from their shop and sold it to me at full market price as a "new" item when it clearly isn't Given that they operate their shop with the door open (evidenced by their own pictures on their website) with a large number of acoustic guitars in immediate proximity to the door, it betrays a cavalier attitude toward taking care of what they sell. The evident dry state of the guitar I was sent is further proof of that. Needless to say it won't be returned. I've read the reviews form others on G+ and else where regarding how they handle customer service issues (or actively avoid handling them). I consider myself fooled again, duped again, and I won't order from them in the future. I've received similar service from Sam Ash, Guitar Center, and others who have store front locations. It seems they use the online supply chain to dump old product and shop worn things hoping they won't be returned. We'll I won't bother. I'll just re-sell it with an honest description. What will I find out out if I contact Taylor with the serial number? That it was produced in 2013, 2012, 2014 perhaps? Stay tuned. I am going to find out. read more

Disgusting service. Staff heavily implied I would not be able to make a purchase unless I opened an account and give out basic personal details: email, address and phone. Obviously in this day and age I feel this is superfluous and very unnecessary. However, the staff assured me that they would not contact me if I didn't want them to - I stated "no contact please". A couple of days later, I got some customer satisfaction survey - obviously I didn't want this and left bad feedback about their service. A couple of days after that I got a rude email from their "customer service manager" requesting I delete my feedback, I refused, but it seems they figured out how to delete themselves. I also requested the "customer service manager" ensure my details were entirely removed in line with GDPR regs (guess where this has gone). I guess upon them deleting my feedback, this triggered another request for feedback - and myself finding they are unwilling or incapable of deleting. To be honest, disgusting service and with this level of incompetence or an urge to irk someone who has given a bad review. I doubt very much if my payment details are safe in the hands of these "people". read more

I have ordered from Anderton's previously, and it was great. Well, apparently it's only great if everything goes right. I am an international customer, but have found some things are actually cheaper to buy from Anderton's and have shipped to the US. So, having had fast service from them previously, I ordered an audio interface. I ordered on a Sunday, as I had done before, and figured it might ship Monday, as that was my previous experience. I looked Monday, and was surprised to see that they had added a line that they would be testing it. It was supposed to be new in box. However, decided to wait. When Wednesday rolled around, it still hadn't shipped, so I sent a request to see what the holdup was, and why they were testing it. I was told they test all international electronics ordered, and it would be going out "shortly". I responded on Thursday that I'd like to cancel if it wouldn't ship by Friday, as I had allowed time for carrier delays but not extra time for them to get it out. I was told it had been tested and would go out that very afternoon. It did not go out that afternoon, so Thursday night I replied and asked to cancel the order. Friday morning I got another answer that "we're experiencing delays, it will be dispatched imminently". It took 2 more emails from me asking to cancel. They did cancel, and issued a refund quickly. Of course, the exchange rate has apparently changed since I ordered, so I'm out $15 - the rate change is not their fault, but would have been avoided if they had shipped in a timely manner. Won't be using them again. read more

don't bother. find a different shop to buy your gear from. any other shop. you will be treated like dirt if things go wrong. they couldn't give a damn about the customer and will happily ignore you and insult you with derisory solutions. avoid at all costs. read more