Ancira Eagle Pass Ford Chrysler Dodge Jeep Ram
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7 years ago
6 years ago
I would leave zero stars for this dealership. Check engine light came on, went to autozone to get it checked out. Took the paper I received from autozone and dropped off my car at 7 am on Wednesday January 20th. My car was not seen until sometime after 4pm. I received a call about my 2015 Dodge Challenger Shaker RT check engine light. The female said that they were needing to do a take down because apparently the codes from auto zone were incorrect. I told her I did not want to do a take down and to cease work on my car all together. The female said that I declined the work and that she would have my car ready in a few minutes by this time it's 5pm. I arrive and wait for 30 minutes. I get charged 135$ and as I am walking out of the dealership she comes with me. At this point I see my car and she tells me that whoever was working on my car scratched my shaker. So after paying 135$ at this place, they want to tell me as I'm about to approach my vehicle that they did damage to my 60,000$ car. She said some service manager would call me on Monday. So I guess I'm supposed to drive around with a botched vehicle from this place. I am having to now go to my trusted dealership in Houston to have my shaker fixed because I refuse to let them or anyone in this town touch my car ever again. First time visiting this place and this is the impression I am left with. You would think that I would be called immediately with a resolution from higher. I had to send my boyfriend the next day to get a paper that clearly stated they did damage to my vehicle because when I left the day of the incident they just gave me my receipt. Do not take your vehicle here. On top of that my car had work boot foot prints on my passenger side and mud on the driver side. I don't understand why anyone would be sitting on my passenger side of this vehicle. The scratch on my shaker from whoever "dropped" it looks like it was actually dragged. I will definitely find a way to report this place to a higher level because this is unacceptable. I am baffled at how you can damage someone's car and basically say oops and instead of them being proactive having their leadership contact me to work with me how to fix this, they rather have me wait 5 days. DO NOT BRING YOUR CAR HERE!!! This place is unprofessional, leaves your car with dirt and filth. Screams terrible leadershi read more
